Support Technician - AV/Network

This role is for a short term project to provide technical support services related to the Walmart US in-store digital screen install and support Project called (Project Kangaroo). Daily tasks involve proactively monitoring project Kangaroo screens using internal device management platforms (EMCC & SIS), troubleshooting issues remotely, and creating tickets to track incidents (Service Now). They provide on-call support for in-store technicians (including a rotating after hour paging line), manage all reactive Kangaroo project tickets from store associates, resolve issues remotely, or dispatch technicians as needed. They also assist the warehouse with provisioning and staging screens for break-fix shipping, help track incidents, and escalate to L3 support when necessary.

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- Help desk experience
- Network (TCP/IP) troubleshooting experience
- Network/AV and Cabling/low voltage experience

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.