Job Description
Executes the technical configuration of campaigns and customer journeys within Adobe Journey Optimizer (AJO), supporting content implementation through Knak and other production tools. This role works from approved requirements and architectural designs to deliver campaign builds, configure journeys, support testing, and ensure deployment readiness across email, SMS, and push channels.
Key Responsibilities
• Build campaigns across channels:
o Email, SMS, push, in-app, third-party integrations
• Configure:
o Segments, triggers, workflows
o Message payloads across channels
• Assemble content using:
o Knak templates
o Modular content systems
o HTML where required
• Follow strict build standards, naming conventions, and templates
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Expert-level experience with Adobe Journey Optimizer (AJO) and Customer Journey Analytics (CJA)
• Extensive hands-on experience with end-to-end campaign testing and validation
• Strong understanding of QA processes and workflows, including creating, following, and optimizing SOPs
• Advanced HTML troubleshooting and debugging skills
• Experience managing, documenting, and tracking defects throughout the testing lifecycle
• Knowledge of email rendering validation across multiple platforms, devices, and email clients
• Highly detail-oriented with a strong focus on quality and accuracy
• Solid understanding of digital marketing channels and customer engagement strategies
Nice to Have Skills & Experience
• Litmus or Email on Acid experience
• Jira experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.