Job Description
The Lead will serve as the primary on-site technical owner for their hospital locations and is responsible for coordinating deployment activities, guiding technicians, managing workflows, and ensuring quality execution from start to finish.
This is a hands-on leadership role, combining advanced technical deployment responsibilities with team oversight and on-the-ground problem solving.
Key Responsibilities:
-Serve as the primary deployment lead for assigned state (WA or OR), overseeing daily execution across deployment sites
-Perform and oversee end-to-end device deployment, including swaps, installs, and full replacement workflows
-Execute and validate device imaging and configuration (Windows 11 upgrades and Windows 10 for exception devices)
-Lead and support Level 1 technicians, ensuring adherence to process, productivity targets, and quality standards
-Act as the main escalation point for technical issues, resolving or coordinating with support teams as needed
-Conduct site readiness checks, identifying risks, blockers, or logistical challenges upfront
-Ensure quality control and device validation prior to end-user handoff
-Oversee asset tracking, inventory updates, and deployment reporting throughout the project lifecycle
-Maintain accurate documentation of deployment progress, issues, and resolutions
-Provide white-glove support and communication to end-users during device transitions
-Support peripheral setup and troubleshooting, including printers, scanners, and workstation hardware
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
-5+ years’ experience as PC/computer technician or similar role
-2+ years of lead technician experience
-Experience working in a healthcare environment
-Experience with LAN/WAN networks troubleshooting
-Thorough knowledge of computer systems and IT components
-Experience working in an enterprise IT environment
-Experience in remote PC troubleshooting
-Good knowledge of internet security and data privacy principles
-Printer support experience
-Excellent troubleshooting skills
-Excellent communication abilities and customer service skills
-Exceptional organizing and time-management skills
-BSc/BA in Computer Science, engineering, relevant field, or commensurate experience
-Must be willing and able to lift up to 50 pounds
Nice to Have Skills & Experience
-Relevant certifications (e.g. CompTIA A+) will be an advantage
-Experience leading large-scale deployment or PC refresh programs
-Ability to manage technicians across multiple sites within a region/state
-Strong ability to work autonomously in travel-heavy environments with minimal oversight
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.