Job Description
The Workday HRIS Digital Experience Analyst is responsible for creating, maintaining, governing, and optimizing the digital HR experience within Workday. This role serves as the primary owner of Workday Help Knowledge Management, ensuring colleagues, managers, and HR teams have access to accurate, timely, and user-friendly information through self-service channels.
The analyst will develop and manage knowledge articles, monitor content effectiveness, analyze user behavior and search trends, and identify opportunities to improve self-service adoption, case deflection, and overall colleague experience. Working closely with HRIS, HR Shared Services, HR Centers of Excellence, Communications, and Technology teams, this role will help establish Workday as the authoritative source for HR information and support
Create, publish, maintain, and retire Workday Help knowledge articles.
Establish content standards, governance processes, and review cycles to ensure information remains accurate and compliant.
Partner with HR functional teams to identify, document, and continuously improve knowledge content.
Own content categorization, tagging, search optimization, and audience targeting.
Ensure knowledge articles align with HR policies, procedures, and business processes.
Identify opportunities to simplify HR processes through knowledge, guidance, automation, and self-service capabilities.
Collaborate with Change Management and Communications teams to promote self-service adoption and awareness
Coordinate translation and localization efforts for global content where applicable.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Experience with configuring Workday HCM and Workday Help.
• 3+ years of experience in HR operations, HR technology, knowledge management, digital experience, communications, or related disciplines
• 1+ years Global experience preferred
• Experience with AI-powered support tools, chatbots, or digital assistants.
• Experience developing and managing content in enterprise systems.
• Experience with Microsoft tools and applications
• Analytical mindset with experience interpreting data and user feedback
• Self-motivated, organized and capable of proactively identifying, sourcing, and handling multiple projects to successful completion
• Strong troubleshooting skills and a proactive approach to identifying and resolving issues
• Strong computer skills: proficient with MS Outlook, Office, including Word, PowerPoint and Excel
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.