Job Description
Assist in managing work order flow/scheduling for all maintenance contracts
Work directly with the call centers, customers, and citizens for streetlight & traffic signal issues
Create work orders, update work orders, enter field comments
Communicate with field personnel regarding repairs
Ensure the dispatch performance criteria of the contracts are met
Monitor multiple systems for timely responses
High customer service level required
Monitor security cameras
Other duties as required
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Highschool Diploma
Proficient in MS Office Suite (Excel, Word, Outlook)
Previous administrative or office assistant experience
Must be a self-starter and able to work independently
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.