Job Description
Insight Global is assisting a care navigation client of ours who assists Medicare/Medicaid members in navigating their benefits offerings. In this role, you’ll work alongside
colleagues who are experts in the group retiree healthcare market, Medicare health benefits for individuals, health navigation and advocacy services, and who truly care about making a difference in the industry and in members’ lives.
• Fully versed in assisting members with any issues/concerns.
• Assist Team Leads with Projects/Eligibility/Billing.
• Answer member phone calls.
• Handle member plan selections.
• Attend Team/Division Meetings.
• Able to handle most retiree calls with little to no support from management.
• Fully versed in all our products, processes, and procedures.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• High School Diploma or Equivalent
• 1+ Year of Customer Service Experience
Nice to Have Skills & Experience
• Life and Health License
• AHIP Training and Certificate
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.