Customer Service Representative

In this role, the Customer Service Representative will serve as the primary point of contact for incoming customers, supporting the smooth flow of daily branch operations. This individual will handle a variety of tasks including documentation, transaction processing, and responding to service inquiries, while working closely with a small internal team consisting of one other CSR and a dispatcher. Success in this role requires strong attention to detail, clear communication, and a genuine commitment to delivering a positive customer experience. A consistent focus on workplace safety, professionalism, and team collaboration is expected at all times.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Minimum of 2 years of hands-on experience in a customer-facing, in-person service role
• Proficient computer skills with the ability to quickly adapt to new platforms and internal systems
• Demonstrated accuracy in data entry and strong keyboarding proficiency
• Consistent track record of delivering high-quality service and maintaining customer satisfaction
• Ability to stay composed, professional, and solution-oriented in a high-volume or fast-paced environment
Collaborative team player who is adaptable and willing to step in where needed

• Prior experience handling payment processing or financial transactions
• Familiarity with document management, digital filing systems, or records organization
• Comfort working cross-functionally across multiple departments or teams
Background in a service-driven, sales-adjacent, or operations-focused work environment

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.