Business Process Quality Consultant

• Develop and implement the creation of end-to-end internal processes supporting new product delivery and support lifecycles.
• Ensure processes are clearly defined, aligned across functions, and structured into appropriate lanes with clear ownership and accountability.
• Draft, validate, and finalize processes to enable new delivery services to market.
• Coordinate process-related information among engineering, sales, marketing, delivery, and support teams.
• Conduct stakeholder interviews and perform data analysis to identify current processes.
• Support readiness for early adopters and optimize procedures based on practical implementation and feedback.
• Facilitate process review sessions to promote effective adoption of new workflows.
• Create clear, high-quality documentation for both customers and internal teams using MS Word, Visio, and similar tools.
• Prepare processes for release in North America with the aim of expanding the services globally.
• Present process insights, suggestions, and strategic plans with leadership

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 5-7 years related experience
• Bachelor’s degree (Business, Engineering, Operations)
• Non-degree considered if 12+ years of related experience along with a high school diploma or GED
• Frequent travel (6-20%)
• Frequent overnight stays (6-20%)
• Job requires employee to drive a personal vehicle to conduct company business < 20% per week (8 hours) and/or travel locally between company locations during scheduled workday

Plusses:
• At least 5 years of experience in process consulting, operations, or cross-functional program roles.
• Strong oral, written, and presentation communication skills.
• Demonstrated ability to create high-quality documentation using MS Word, Visio, or similar tools.
• Experience working in cross-functional environments aligning roles and responsibilities.
• Good analytical and problem-solving skills. Experience supporting customer-facing teams or deliverables.
• Experience in high-technology, automation, or engineering-driven environments. Experience supporting new product introduction (NPI) or go-to-market initiatives.
• Lean, Six Sigma, or process improvement certification.
• Experience scaling processes across regions or global organizations.
• Ability to influence without authority and drive organizational alignment.
• Familiarity with CRM, ERP, or workflow tools.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.