Job Description
We are seeking Product Owner with 5+ years of experience to support the intake, triage, investigation, and resolution of application issues across multiple business and technology teams. This role will work closely with the Product Owner; more potential interaction with development teams. The role focuses on Client onboarding documentation (document portal) and product onboarding (e.g., wires, account openings, KYC). The ideal candidate will act as the first point of analysis for reported defects, assessing impact and severity, gathering missing information, developing root-cause hypotheses, and coordinating with engineering and support teams to drive resolution. This role requires strong analytical and communication skills, a structured approach to defect management, and experience managing work through Jira and Kanban boards.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 5+ years' experience — Background in client onboarding, application support, QA, BA, or defect management
• Experience: Reviewing, receiving, and triaging defects and support requests via email, inputting them into Jira for ticketing and tracking.
• Expertise with Quantum Metric (a tool used for development and troubleshooting mobile applications)
• Deep Understanding of Jira and Kanban boards for story writing.
• Skilled at Prioritization of issues based on impact (e.g., 10 people vs. thousands).
• Financial services background— Exposure to wires, account openings, KYC, or similar workflows
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.