Job Description
This individual will provide tier 3 support for POS systems across retail store locations, troubleshooting complex hardware and software issues impacting store operations. They will be responsible for maintaining and updating Windows-based POS environments, including testing, documenting, and deploying OS patches and system updates. On a daily basis, they will support and configure various hardware components such as POS terminals, pin pads, and mobile devices like handheld scanners and printers. The role also includes working in internal QA and development environments, assisting with testing, scripting, and ongoing system improvements. Additionally, they will collaborate with cross-functional teams and take ownership of projects and escalations, ensuring minimal downtime and a seamless experience for store employees.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 4+ years of retail IT / POS support
• Strong communication skills, customer-facing mindset (stores are the “client”)
○ Ability to explain technical issues simply to store teams
• Solid Windows OS knowledge
○ Must be comfortable troubleshooting, patching, and supporting Windows-based POS systems in a production environment
• Advanced troubleshooting / Tier 3-level support capability
○ Ability to diagnose complex issues, perform root cause analysis, and make repair vs. replace decisions independently
• Ability to work hands-on with hardware + warehouse-style environment
○ Comfortable imaging devices, staging equipment, and physically handling inventory/equipment as needed
• Problem-solving mindset / ownership mentality
○ Ability to:
§ Work independently
§ Research unknown issues
§ Think outside the box
• Organization + teamwork
Nice to Have Skills & Experience
• PowerShell / scripting experience
• Experience supporting POS devices, peripherals, or similar hardware (terminals, pin pads, mobile devices) in a real-world environment
• Experience with:
○ OS patching processes
○ Mobile Device Management (MDM)
○ Retail POS environments
• Spanish (not required, but helpful)
• Familiarity with:
○ Wireless networking
○ Retail hardware environments
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.