Sales & Service Operations Analyst I

Our client is looking to hire two Sales & Service Operations Analyst I professionals to support the TSMC account in Phoenix, Arizona. This individual will serve as a key liaison between customers, field service teams, logistics partners, and internal business functions to support the aftermarket parts, service, and repair business. The analyst will support commercial activities related to spare parts, repairs, pricing, service agreements, and customer requests. A large portion of the role will focus on parts sales and aftermarket support, including processing customer orders, coordinating repair logistics, managing pricing activities, and helping drive negotiations to closure. The individual will work closely with Field Service Engineers (FSEs), Customer Engineers, logistics teams, purchasing groups, planning organizations, and customer leadership teams to ensure timely execution of business activities. In addition to supporting day-to-day operations, the analyst will contribute to business process improvement initiatives aimed at increasing efficiency and improving customer experience. This includes helping support purchasing and consignment processes, assisting with EDI implementation and testing efforts, and identifying opportunities to streamline operational workflows.
Successful candidates will be outgoing, relationship-oriented, and comfortable interacting with customers at all levels, including executives, directors, and operational teams. They must be able to learn quickly, adapt to evolving business needs, and thrive in a fast-paced environment with significant exposure to both sales and operational functions. This position offers extensive mentorship from experienced leadership and provides a strong foundation for long-term career growth within the organization.
Day-to-Day Responsibilities:
Support aftermarket parts, service, and repair sales activities for the TSMC account
Coordinate with Field Service Engineers (FSEs), customer teams, logistics groups, and purchasing organizations
Manage pricing requests, quotations, service agreements, and commercial negotiations
Track and support repair orders, parts replacements, and spare parts fulfillment activities
Assist with logistics coordination and supply chain processes related to repair and service operations
Support consignment inventory programs and purchasing transactions
Monitor and maintain accurate data within SAP and other business systems
Participate in customer meetings and provide updates to leadership and stakeholders
Help implement process improvements and support EDI testing and rollout initiatives
Build strong customer relationships and act as a trusted business partner for aftermarket support activities
Collaborate with cross-functional teams to resolve issues and drive customer satisfaction
Analyze operational data and identify opportunities for improved efficiency and performance.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- Bachelor’s degree in Supply Chain, Logistics, Business, Sales, Operations, or a related field (recent graduates encouraged to apply)
- Customer-facing experience through internships, projects, work experience, or extracurricular leadership activities
- Negotiation experience or working within pricing related responsibilities 
- Experience working with or exposure to supply chain, logistics, purchasing, planning, or sales processes
- Proficiency with Microsoft Office Suite, particularly Excel
- Willingness to occasionally work extended hours based on customer needs and business demands

- SAP experience or exposure 
- Degree concentration in Supply Chain Management, Logistics, Operations Management, or Business
Semiconductor industry exposure or internship experience
- Experience supporting aftermarket parts, service, repair, or operations functions
- Prior experience working directly with customers, vendors, or cross-functional business teams
- Knowledge of purchasing, inventory management, pricing, or logistics processes

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.