Job Description
About the Role
Our client, a global financial services firm, is looking for a Workstation Infrastructure Engineer to join their AMER IT team as a consulting resource on the workstation engineering group. This is a senior, hands-on backend engineering role, not a desktop support or admin position. You will own workstation infrastructure end-to-end, including patch management and security remediation, VDI backend engineering, SCCM/MECM administration, and Active Directory / Group Policy operations. You will serve as the Level 3 escalation point for the IT Support team and partner directly with the vulnerability management function on remediation.
This role is replacing a long-tenured consultant on the team. The expectation is that you can hit the ground running with minimal ramp on the fundamentals.
What You'll Do
• Own workstation patch management and security vulnerability remediation across laptops, desktops, and virtual desktops using SCCM/MECM
• Engineer and maintain the SCCM/MECM environment, including application packaging, deployment, compliance reporting, and hands-on remediation when automated cycles fail
• Support and troubleshoot VDI infrastructure (VMware Horizon and/or Citrix), including backend components, master image management, profile management, and session performance
• Administer Active Directory and Group Policy, including trusts, FSMO role management, replication troubleshooting, and cross-domain resource access
• Partner with the vulnerability management team to reconcile Qualys (or equivalent) findings against SCCM compliance state and drive remediation to closure
• Automate mundane workstation and patch operations using PowerShell and Power Query
• Own projects independently from scoping through delivery, keeping leadership informed on status and blockers
• Serve as the Level 3 escalation point for the IT Support team on complex workstation, VDI, AD, and patching issues
• Coordinate directly with end users to schedule maintenance windows and handle patch completion when the automated cycle fails
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 5+ years in workstation infrastructure engineering, with hands-on backend depth (not primarily desktop support or service desk)
• Expert-level SCCM/MECM administration, including application packaging, software update management, deployment troubleshooting, and client-side log analysis (execmgr.log, AppEnforce.log, AppDiscovery.log, etc.)
• Strong Windows OS engineering across current supported versions
• Working backend experience with VMware Horizon and/or Citrix Virtual Apps and Desktops, including component architecture, master image management, and profile solutions (FSLogix, App Volumes, or equivalent)
• Deep Active Directory and Group Policy expertise, including FSMO roles, trusts, and replication
• PowerShell scripting for automation, reporting, and endpoint operations
• Power Query for workstation reporting and data reconciliation
• Financial industry experience (3+ years preferred)
• Strong written and verbal communication, with the ability to document work and coordinate with end users directly
• Bachelor's degree in Computer Science, MIS, or a related field preferred
Nice to Have Skills & Experience
• Qualys or equivalent vulnerability management platform experience
• Linux workstation or server administration exposure
• Experience replacing manual workstation processes with configuration-as-code or automation frameworks
• Prior experience in a Level 3 escalation role supporting a front-office or trading floor user base
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.