Patient Service Representative

Insight Global is seeking a Patient Service Representative (PSR) to support a mission-driven healthcare organization that serves individuals and families affected by bleeding disorders. This individual will be the first point of contact for patients and visitors, providing excellent customer service while supporting a multidisciplinary care team.

The PSR will be responsible for front desk operations, patient scheduling, check-in/check-out processes, phone support, data entry, and coordinating patient care needs. The ideal candidate is organized, self-motivated, resourceful, and able to work independently while maintaining patient confidentiality and compliance with HIPAA regulations.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

High school diploma or equivalent
Minimum 3 years of experience in a healthcare clinic setting
At least 1 year of hands-on EPIC scheduling experience
Experience working in a front desk, reception, or patient-facing administrative role
Strong customer service and communication skills
Ability to work independently and manage multiple priorities
Knowledge of standard office procedures and administrative practices
Proficiency with computers and data entry
Strong organizational and problem-solving skills
Understanding of HIPAA regulations and patient confidentiality requirements
Ability to work effectively within a team environment

EPIC reporting experience
Experience coordinating patient transportation or interpreter services
Previous experience supporting specialty healthcare clinics
Experience assisting with patient events, community outreach, or educational programs
Familiarity with healthcare scheduling workflows and care coordination processes
Experience supporting multidisciplinary medical teams

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.