Job Description
This individual will serve as a primary point of contact for customers, supporting the daily flow of documentation, transactions, and service-related inquiries in a high-volume environment. The right candidate will collaborate closely with internal teams to ensure records are accurately maintained, customer needs are addressed promptly, and sales-adjacent processes run efficiently. With an average of approximately 138–145 inbound calls per day across the team, strong communication skills and a positive, team-first attitude are absolutely essential. A commitment to workplace safety, sharp attention to detail, and the ability to thrive in a constantly changing, fast-moving setting are non-negotiable for success in this role.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Direct, face-to-face customer service experience in a service-oriented environment
• Strong computer proficiency with the ability to quickly learn and adapt to new internal platforms and systems
• Accurate and efficient data entry and keyboarding skills
• Demonstrated track record of consistently delivering high-quality customer service
• Ability to remain composed, professional, and solution-oriented in a fast-paced, high-pressure environment
• Collaborative team player who is adaptable and willing to step in wherever needed
• Ability to manage multiple tasks simultaneously — strong multitasking and stress management skills
Nice to Have Skills & Experience
• Experience handling payments or processing financial transactions
• Familiarity with document management, digital filing systems, or records organization
• Exposure to cross-functional collaboration across multiple departments or teams
• Background in a service-driven, sales-adjacent, or operations-focused work environment
Proficiency in Microsoft Office Suite
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.