AV and Facilities Technician

The Workplace Experience & A/V Specialist will create an exceptional and seamless environment for employees and visitors. This hybrid role combines fostering a vibrant workplace culture with expert technical proficiency in audio-visual systems. You will ensure top-notch office spaces, organize engaging events, and maintain cutting-edge A/V technology across our group communication spaces. Acting as the 'voice and ear' for local users, you will build strong relationships, manage essential office services, and provide critical technical support to facilitate effective communication and engagement.
Essential Functions:
• Workplace Experience & Operations:
o Ensure a welcoming and functional office environment for all, including backup reception, managing shipping/receiving, and maintaining café readiness.
o Act as the primary local user contact, gathering feedback and representing needs to the Workplace Experience Team.
o Manage local service and AV tickets, participate in office reviews, and serve as the point of contact for critical events (security, EHS, fire, power).
o Maintain conference rooms, perform light repairs/maintenance (e.g., lightbulb changes, furniture moving, monitor setup), and coordinate larger vendor maintenance (electrical, plumbing).
o Monitor building cleanliness and safety, escalating issues as needed.
o Support the rollout of new technologies like Visitor Management Systems and occupancy sensors.
o Collaborate on global employee engagement initiatives and organize local events to encourage office attendance and team building.
• Audio-Visual Systems & Support:
o Serve as the office A/V expert, providing hands-on support for systems in group communication spaces.
o Provide technical assistance and training to staff on A/V equipment (microphones, speakers, control systems, projectors, video conferencing).
o Set up, test, troubleshoot, and ensure all A/V equipment is operational before and during meetings/events, including multi-site video and audio conferences.
o Perform repair, maintenance, and testing of A/V equipment, diagnosing hardware and software problems.
o Maintain A/V equipment inventory and recommend repair, storage, or replacement.
o Proficient with A/V control systems (e.g., Logitech, Neat, Yealink) and possess basic network topography knowledge for A/V standards development.
o Develop and implement A/V training (quick start guides, user manuals) and provide a roadmap for equipment, lifecycles and future communication methods.
o Maintain relationships with A/V equipment manufacturers and integration companies.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Responsibilities
Customer Support — Provide proactive, high‑quality service; troubleshoot issues quickly under pressure.

Communication Skills — Clear written and verbal communication; effective conflict resolution and community‑building.

Technical & Organizational Skills — Proficient with Microsoft 365 apps; strong planning, multitasking, and reporting abilities.

Teamwork & Safety — Work collaboratively and maintain a safe work environment.

Scope
Reporting Structure — Reports to the Regional Operations & AV Manager.

Office Support — Primary support for the assigned office; may provide remote support to other regional sites.

Employee Coverage — Typically supports up to 500 employees.

Language Requirements — Must be fluent in English and the local site language.

Education & Experience
Experience Level — 2+ years in a similar AV/facilities role, ideally in a corporate setting.

Certifications — Diploma or certification in facilities, business management, or AV technology; CTS preferred.

Working Conditions
Work Environment — Standard office setting with occasional irregular hours or on‑call needs.

Physical Requirements — Ability to lift or move up to 50 lbs.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.