Job Description
About the Role
Lyra Health is seeking a Customer Success Implementation Coordinator to support the onboarding and launch of new and existing customers. This role is ideal for someone with experience in customer success, implementation, operations, or project coordination who enjoys managing multiple projects, collaborating across teams, and ensuring a high-quality customer experience.
Responsibilities
Support customer implementations, onboarding activities, and launch readiness.
Coordinate with Sales, Customer Success, Operations, and Marketing teams to ensure successful customer launches.
Configure and maintain customer accounts, microsites, and platform settings.
Manage customer updates, annual renewals, solution additions, and upsell implementations.
Track project milestones, timelines, and deliverables.
Generate reports and provide implementation status updates.
Serve as a primary point of contact for internal implementation questions and escalations.
Assist with process improvements and documentation as the team scales.
Location: Remote
Schedule: 24 hours/week (6 hours per day, 4 days per week)
Duration: Through Q4 with potential for extension
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Qualifications
-3+ years of experience in Customer Success, Implementation, Project Coordination, Operations, or a related field.
-Strong organizational and project management skills.
-Experience working with Salesforce required (reporting, dashboard, general troubleshooting)
-Comfortable working in systems-heavy environments and managing customer data.
-Excellent communication and cross-functional collaboration skills.
-Detail-oriented and highly organized.
-Able to manage multiple customer launches simultaneously.
Nice to Have Skills & Experience
Experience supporting SaaS, healthcare, benefits, or technology customers
Experience with Asana is a plus but not required. preferred.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.