JIRA / Change Management Consultant

Overview
Our client is seeking a JIRA-focused Consultant / Scrum Master to support a newly formed team within their Architecture, Tools & Innovation (ATI) group. This team is in the early stages of building out processes and structure, with a strong focus on standardizing JIRA usage, improving visibility across teams, and enabling future automation through better data and reporting practices.
This role is highly tooling- and operations-focused, with an emphasis on driving consistency, adoption, and behavioral change across multiple squads.
Day-to-Day Responsibilities
• Analyze and assess how teams are currently using JIRA, identifying inconsistencies and gaps across projects
• Standardize JIRA workflows, fields, and board structures to drive alignment across 2–6 teams
• Optimize JIRA configuration and reporting to support leadership visibility and future automation efforts
• Partner closely with internal stakeholders to define best practices for tracking, reporting, and data usage
• Guide teams on proper JIRA usage, including coaching on how to log, track, and manage work effectively
• Deliver training sessions (e.g., walkthroughs, lunch & learns, recorded sessions) to support adoption
• Collaborate directly with the hiring manager to align on priorities and rollout strategy
• Support change management initiatives by helping teams transition to standardized processes
Monitor adoption and continuously refine JIRA practices based on team feedback and evolving needs

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• Strong hands-on experience with JIRA (advanced user level), including:
○ Configuring workflows, fields, and boards
○ Building dashboards and reports for leadership
○ Supporting multiple JIRA projects/environments
• Proven experience working across multiple teams or projects, with exposure to varied JIRA implementations
• Ability to analyze current-state processes and implement standardization across teams
• Experience driving process adoption and behavioral change within Agile environments
• Strong communication skills with the ability to:
○ Coach teams on tooling and process
○ Deliver training sessions and documentation
○ Collaborate with both technical and non-technical stakeholders
• Experience working in Agile environments (Scrum Master or Agile Coach–type exposure preferred, but not purely facilitation-focused)

• Experience with enterprise-level JIRA transformations or consolidations
• Background in change management or organizational transformation initiatives
• Exposure to environments focused on automation, reporting standardization, or AI-driven insights
• Experience creating structured training materials (recorded sessions, documentation, playbooks)
• Comfortable presenting to larger groups or leading informal enablement sessions

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.