Job Description
Our client is building out a centralized Contact Center and is seeking 10 Customer Service Representatives to join their growing team. This group is transitioning from decentralized office-based support into a unified, high-performing contact center environment, creating strong opportunities for long-term growth and stability.
This is a fully remote, contract-to-hire opportunity (3-month contract) with the potential for permanent conversion based on performance.
• Hours: 8:00 AM – 6:00 PM EST (shifts assigned within this window)
• Location: Fully remote (expanding to support West Coast operations)
Responsibilities
• Provide high-quality customer service support to claimants, providers, and other stakeholders via inbound and outbound calls
• Handle a high volume of telephonic inquiries (70+ a day) with professionalism, efficiency, and accuracy
• Document and update customer information in internal systems (including CareMC and other proprietary tools)
• Utilize active listening skills to understand customer needs and ensure clear communication
• Resolve customer issues during the first interaction whenever possible (first call resolution)
• Promote available self-service tools and resources to enhance customer experience
• Maintain adherence to attendance, quality, and productivity expectations
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 1+ year of customer service or call center experience
• Strong verbal and written communication skills
• Ability to work in a fast-paced, high-volume call environment
• Comfortable learning and navigating multiple systems and tools
• Strong attention to detail and time management
• Ability to de-escalate routine customer concerns and provide solutions
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.