Medicare Office Supervisor

Insight Global is seeking a Medicaid/Medicare & Financial Assistance Office Supervisor to join one of the top healthcare organizations in NYC. They will oversee daily operations within a high‑volume financial assistance office. This role will supervise a team of approximately 7 Financial Assistance Associates and 1 Team Lead, ensure timely processing of referrals, manage work queues, and handle escalated patient accounts—particularly complex and high‑balance inpatient cases. The Supervisor will work closely with an experienced Team Lead while developing hands‑on expertise across Medicaid, Medicare, and financial assistance workflows. This position plays a critical role in ensuring operational efficiency, compliance, and exceptional patient financial services support.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Experience working with Medicaid/Medicare
• 2+ years of management experience
Associates Degree

• MAPS technology experience
• Experience managing union staff
• Bachelor's degree
Certified Application Counselor

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.