Job Description
- Associate Degree in Electronic Engineering Technology (or related discipline) plus three years of experience in electronic engineering technology related field, or 5 years total experience in a technology troubleshooting related discipline
- Experience with hardware troubleshooting
- Excellent communication and customer service skills
- Ability to type at least 50 WPM
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Required Skills & Experience
Insight Global is seeking a Technical Support Specialist to join a large ATM Manufacturer and work onsite in Irving, TX 5 days per week. This individual will be responsible for taking phone calls from ATM technicians in the field and providing over the phone troubleshooting guidance on how to solve the issue they are facing. They will need to ask probing questions to reach the root cause, make recommendations for actions needed, and guide technicians over the phone through the troubleshooting and repair process to determine hardware and/or software problems on the Retail and FI ATMs, and TCRs based on known variables.
Nice to Have Skills & Experience
- ATM Technical support experience
- Experience with a database application to log tech support calls ( (i.e. MS Access, CSM, Net ASuite, Spice, etc)
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.