Who Can Apply
- Candidates must be legally authorized to work in Canada
Job Description
We are looking for a Site Reliability Engineer (SRE) to support and scale cutting-edge real-time transcription and summarization platforms powered by Large Language Models (LLMs). These tools operate in branch environments and must reliably handle a variety of real-time communication formats (e.g., phone, Webex), creating complex operational and reliability challenges.
This role will focus on ensuring high availability, performance, and resilience of distributed systems that process and summarize live communication data. Day-to-day responsibilities include monitoring system health, improving observability, managing incident response, optimizing infrastructure scalability, and implementing automation to maintain reliable, low-latency data pipelines across multiple platforms.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Dynatrace + RUM
ElasticSearch
Grafana
OpenShift
OpenTelemetry
MongoDB
Nice to Have Skills & Experience
PostGres
GitHub Actions CI/CD
HashiCorp Vault
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.