Customer Support Specialist

As the Customer Support Specialist, you will play a pivotal role in the success of our customers. You will assist customers with product inquiries, comments, and concerns, and help troubleshoot, provide tutorial assistance, and escalate internally when additional assistance is needed. You will also capture support processes, FAQ’s, and create help center documentation. In addition, you will strive to reach department goals and initiatives that are set as a team to help grow and scale the company while providing responsive customer support. To be successful in this role, you should be an excellent communicator who can earn our customers’ trust, be well organized, and be a self-starter.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

· 3+ year's experience in customer support or similar role

· Experience in the property management industry strongly preferred

· Experience in Affordable Housing strongly preferred

· Multitasking abilities

· Patience when handling tough cases

· Understanding and experience using help desk software and remote support tools

· Must be able to meet deadlines

· Excellent communication and problem-solving skills

· Self-starter and results oriented

· Ability to work effectively within a team

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Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.