Application Product Lead

Insight Global is seeking an experienced Applications Product Lead with expertise in Computer Aided Dispatch (CAD) systems to support the customer. The successful candidate will serve as the primary liaison between customer business users and the technical team, driving the elicitation, analysis, documentation, and implementation of requirements for CAD system enhancements and maintenance. Local candidates with strong business analysis skills and CAD expertise are highly preferred. This will involve Propose and design solutions to address business needs, balancing usability, performance, and technical feasibility. This will involve coordinating with developers, testers, and other technical team members to ensure requirements are accurately translated into system changes or enhancements. This will also include facilitating user acceptance testing (UAT), including developing test scenarios, supporting testing efforts, and ensuring solutions meet customer’s expectations. You will act as a trusted advisor to the stakeholders, providing insights and recommendations to optimize CAD system functionality. The pay rate range for this opening is $90-100/hr.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 7+ years of experience in product management, business analysis, or a related field, with a minimum of 3 years working on Computer Aided Dispatch (CAD) systems or public safety applications
• In-depth knowledge of CAD systems, preferably within emergency services or public safety environments
• Demonstrated experience in gathering, analyzing, documenting, and managing business and functional requirements
• Strong communication and interpersonal skills with the ability to engage effectively with technical teams, business users, and senior stakeholders
• Proven ability to coordinate with developers, testers, and end users to implement, validate, and refine application changes
• Must be based in the New York City area and available for on-site work as needed by the customer
• Proficient in tools such as JIRA, Confluence, or other requirements management platforms
• Strong analytical, problem-solving, and organizational skills with attention to detail
• Familiarity with SDLC and Agile methodologies in high-paced, mission-critical environments

• Relevant certifications such as CBAP, Agile, or Scrum
• Understanding of public safety operations and compliance requirements
• Experience working with New York City government agencies or public sector clients
• Exposure to change management practices or delivering end-user training for critical software systems
• Background in user interface design or conducting usability testing for CAD or other operational applications

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.