Job Description
Day to day:
One of Insight Global’s clients Field Services Delivery (FSD) team is looking for a technician to support a hardware lifecycle refresh project at United Airlines. This position is located in Houston, Texas at Bush Intercontinental Airport/Chicago, Illinois at O’Hare International Airport/Denver, Colorado at Denver International Airport. This project will be supporting the FSD team in preparing, setting up, reclaiming and deploying new iOS devices to internal business groups. The role requires interacting with customer-facing clients, asset tracking, and onsite presence - 40 hours a week.
Responsibilities:
- Manage high-volume iOS devices and asset inventories across airport locations
- Configure, deploy, map, refresh, and troubleshoot iPhones and customer service devices
- Utilize MDM tools to provision, maintain, and track devices throughout their lifecycle
- Support hardware refresh initiatives, including EFE refresh projects and customer service device mapping
- Provide onsite customer-facing support and communicate technical issues in non-technical terms
- Document support issues, maintain asset records, and escalate technical concerns when necessary
- Crosstrain and assist with additional teams, projects, and SOW-related initiatives as needed
- Support approximately 17,000+ end-user devices across various locations and business unit
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- Experience supporting iOS devices in a large enterprise environment
- Experience with Mobile Device Management (MDM) platforms and large-scale device deployments OR asset management/tracking and device lifecycle management experience
- Strong customer service, communication, troubleshooting/problem-solving skills, and eagerness to learn
- Ability to work independently in an airport operational environment and qualify for airport badging/SIDA access
- Availability to travel and flexibility to work early mornings and/or nights (4:30AM-11PM)
- High School Diploma or GED
Nice to Have Skills & Experience
- ServiceNow experience
- Service Desk in-person experience
- Worked at an airport before
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.