Job Description
Insight Global is seeking an IT Manager / Salesforce CRM Manager to support ASU EdPlus' Salesforce environment and partner-facing initiatives. This individual will serve as a senior Salesforce administrator and technical lead responsible for solution design, Salesforce configuration, security administration, mentoring junior team members, and collaborating with business stakeholders across the organization. The role will support Salesforce Service Cloud and related applications while driving process improvements, supporting SDLC best practices, and ensuring scalable solutions that align with business needs. This person will work closely with project managers, developers, engineers, and business users in a highly collaborative environment.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Bachelor's degree and relevant Salesforce/CRM experience
5+ years of Salesforce Administration experience
Experience supporting Salesforce Service Cloud and/or Sales Cloud
Strong understanding of Salesforce security, including profiles, roles, permission sets, and access controls
Experience working in a multi-admin or enterprise Salesforce environment
Experience gathering business requirements and translating them into technical solutions
Experience supporting SDLC, testing, change management, and release processes
Ability to mentor junior team members and lead technical discussions
Strong communication skills with both technical and non-technical stakeholders
Experience managing multiple priorities in a fast-paced environment
Nice to Have Skills & Experience
Salesforce Advanced Administrator, Service Cloud, or related certifications
Higher education or university experience
Education Data Architecture (EDA) experience
Salesforce DevOps experience
Experience working with AWS-integrated environments
Jira experience
Prior people management or direct supervisory experience
Experience supporting large-scale CRM ecosystems with multiple stakeholders
Experience working in partner-facing or customer-facing environments
Strong background in solution architecture and process improvement initiatives
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.