It feels like every insurer today is being told to invest in AI insurance solutions, but with very little direction on which solutions, and where. We’ve seen most frameworks pointing to cost savings or customer experience, which is helpful in…
About Celine Pham
Celine Pham is a content optimization manager at Insight Global with experience spanning enterprise organizations, venture-backed teams, and executive thought leadership. She specializes in creating SEO-driven content that simplifies complex ideas without losing nuance. Her work emphasizes clarity, credibility, and content built to last.
Articles by Celine Pham
Ask any financial institution whether their Anti-Money Laundering (AML) program is risk‑based and the answer is almost always yes. But if you look at how most programs are actually built, a different picture emerges. The problem with how risk‑based AML is…
Most banks already know their mobile apps need work. The conversation usually starts with experience—how the app looks, how quickly users can complete basic tasks, how it compares to their competitors in the fintech space. …
In the insurance industry, data readiness tends to show up in small, everyday moments. Reports pull different numbers depending on the source. A pricing update raises follow‑up questions. A leadership…
Even with modern controls in place—single sign-on (SSO), multi-factor authentication (MFA), conditional access—many financial institutions are still finding gaps they didn’t expect. According to CyberArk’s 2025 Identity Security Landscape report, 88% of breaches now stem…
Over the past few years, financial institutions have begun treating digital assets as no longer a separate initiative, but part of their operating environment. Even as adoption varies across the…
If you’ve spent the last few years hearing about open banking but struggling to pin down what it means for your organization, you’re not alone. Most conversations about open banking still focus on regulation or vendor promises,…
The phones are ringing. Your inbox is flooded. And your team is already stretched thin. When claims volumes spike—whether from wildfires, severe storms, or an unexpected surge in events—insurance leaders face a familiar challenge:…
Compliant modernization for data and AI is the evolution of legacy data environments and AI capabilities in a way that maintains regulatory compliance, security controls, and governance expectations. For insurers, it’s about modernizing responsibly—supporting growth…
Imagine you’re working on a daily sales report. You receive the point-of-sales log, but there are separate data sources for things like voids, returns, and other factors that impact the…
With new integrations and tools being introduced almost daily, it’s no wonder we are seeing insurance leaders asking the same question: what does AI mean in insurance today? What Insurance Leaders Expect from AI Has Changed According to Gartner’s…
Insurance organizations are navigating a stretch where volatility, regulation, and cost pressure are showing up at the same time. Let’s explore the patterns we’ve been seeing as carriers adjust their operating models to meet that reality.











