Fraud detection is evolving fast. Automation now drives much of the process, but even in an AI-first world, people still play a critical role. For years, the financial services industry’s…
Credit card loyalty, once built around who offered the credit card with highest reward points, is evolving into a space where standing out takes far more than the usual playbook. Customers expect more from loyalty programs The…
Technical debt is commonly referred to as the long-term cost created when teams prioritize quick, temporary software solutions, at the expense of having to eventually revisit and rework it later down the road. It has always been a part of…
It feels like every insurer today is being told to invest in AI insurance solutions, but with very little direction on which solutions, and where. We’ve seen most frameworks pointing to cost savings or customer experience, which is helpful in…
Ask any financial institution whether their Anti-Money Laundering (AML) program is risk‑based and the answer is almost always yes. But if you look at how most programs are actually built, a different picture emerges. The problem with how risk‑based AML is…
Most banks already know their mobile apps need work. The conversation usually starts with experience—how the app looks, how quickly users can complete basic tasks, how it compares to their competitors in the fintech space. …
In the insurance industry, data readiness tends to show up in small, everyday moments. Reports pull different numbers depending on the source. A pricing update raises follow‑up questions. A leadership…
Even with modern controls in place—single sign-on (SSO), multi-factor authentication (MFA), conditional access—many financial institutions are still finding gaps they didn’t expect. According to CyberArk’s 2025 Identity Security Landscape report, 88% of breaches now stem…
Over the past few years, financial institutions have begun treating digital assets as no longer a separate initiative, but part of their operating environment. Even as adoption varies across the…
If you’ve spent the last few years hearing about open banking but struggling to pin down what it means for your organization, you’re not alone. Most conversations about open banking still focus on regulation or vendor promises,…
The phones are ringing. Your inbox is flooded. And your team is already stretched thin. When claims volumes spike—whether from wildfires, severe storms, or an unexpected surge in events—insurance leaders face a familiar challenge:…
Compliant modernization for data and AI is the evolution of legacy data environments and AI capabilities in a way that maintains regulatory compliance, security controls, and governance expectations. For insurers, it’s about modernizing responsibly—supporting growth…