Information Support Specialist I

Post Date

Jun 14, 2024

Location

Tacoma,
Washington

ZIP/Postal Code

98402
US
Sep 13, 2024 Insight Global

Job Type

Contract

Category

Desktop Support

Req #

DGO-712157

Pay Rate

$22 - $34 (hourly estimate)

Job Description

The Information Support Specialist I position is primarily responsible for day-to-day user support and customer service on company supported computer applications and platforms. This position will work as part of a team to troubleshoot and resolve problems and engage the appropriate resources to resolve the issue when necessary.
KEY DUTIES & RESPONSIBILITIES:.
Responds to requests for technical assistance in person, via phone, and electronically
Diagnose and resolve technical hardware and software issues
Research required information using available resources
Follow standard Support Desk procedures
Route issues to appropriate resource
Document all issue information according to standard operating procedure
Log all Support Desk interactions with internal and external customers
Identify and escalate situations requiring urgent attention or higher level of knowledge
PHYSICAL REQUIREMENTS:
Prolonged standing and periodically lifting, stretching and twisting
Prolonged sitting and terminal use
May be required to lift up to 50 lbs periodically
Hand dexterity and strength
Work outside normal hours may be required, including some weekends
WORK ENVIRONMENT:
Work performed primarily indoors and in production type facility

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

Minimum one year experience in a technical help desk setting
Proficient in computer operating systems and applications.
Knowledge of standard Microsoft desktop operating systems & MS Office applications
Ability to perform typical computer maintenance, repair, and user administration
High School Diploma or GED required

Nice to Have Skills & Experience

A degree in computer related field
A+ Hardware certification
ITIL standards certification

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.