Customer Service Representative (Chat Team) - SBS

Post Date

Apr 18, 2024

Location

El Paso,
Texas

ZIP/Postal Code

79912
US
Aug 21, 2024 Insight Global

Job Type

Contract-to-perm

Category

Customer Service

Req #

ATL-698458

Pay Rate

$12 - $18 (hourly estimate)

Job Description

An employer is looking for a Customer Service Representative in the El Paso area -- This person will be corresponding on the online chat portal, they may answer general inbound and, when needed, places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of inbound messages and calls and emails relating to general payroll inquiries. Follows basic procedures and scripts, using fundamental knowledge to navigate company's customer information systems and/or order system along with a basic knowledge of the company, services, and products.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].

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Required Skills & Experience

2-3 years of customer service experience

Experience multi-tasking in chat function or via phone

Must be empathetic - do not want individuals who come from transactional csr roles

Professional

Sharp with great written and verbal skills

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.