ServiceNow SME

Post Date

Jan 17, 2025

Location

Toronto,
Ontario

ZIP/Postal Code

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Canada
Apr 08, 2025 Insight Global

Job Type

Contract

Category

Computer Engineering

Req #

TOR-756833

Pay Rate

$46 - $58 (hourly estimate)

Who Can Apply

  • Candidates must be legally authorized to work in Canada

Job Description

Insight Global is looking for a ServiceNow SME for a leading bank in Toronto. The successful candidate will have in-depth knowledge of ServiceNow and a background in Windows, Linux, or VMware infrastructure. This expertise will be crucial in assessing the feasibility of requirements from other teams. You will leverage your previous experience and analytical skills to provide clear, actionable specifications and develop new functions in ServiceNow for various Lines of Business (LOBs).

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

Must Have
5-8 years of hands on experience with Service Now, both developing and implementing solutions, including custom applications and integrations.
Previous experience with self service solutions and automated workflows to enhance user experience and operational efficiency
Previous experience/knowledge with windows/linux/Vmware/azure infrastructure.
Expertise in creating and managing Service Catalog items, ensuring they meet business needs and are user-friendly.
Proficiency in using ServiceNow Discovery to identify and map IT assets and services, ensuring accurate and up-to-date CMDB records.
CMDB - Configuration management database
Advanced scripting skills to customize ServiceNow functionalities and automate processes.
Strong verbal and written communication skills to effectively collaborate with stakeholders, gather requirements, and provide clear technical guidance. Ability to translate complex technical concepts into understandable terms for non-technical audiences.

Nice to Have Skills & Experience

- Previous banking experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.