We are seeking a dedicated and innovative Content Designer to join a Big 5 banking client. In this role, you will be instrumental in creating engaging and intuitive customer experiences for a diverse product portfolios, including: sales journeys, public website, secure sites, and sustainable banking initiatives. You will collaborate closely with various product partners, designers, and content designers to ensure the delivery of high-quality content. The ideal candidate is expected to have excellent organizational and stakeholder management skills.
Responsibilities:
* Collaborate with different product partners and designers across various portfolios, ensuring organized and cohesive content development.
* Utilize shared Excel documents to collect, review, and manage chatbot-related content submissions.
* Engage with stakeholders and the development team to gain feedback on content.
* Liaise with Product Owners (POs) and content strategists in building out customer experiences tailored for each product group.
* Participate actively in content and design sprints, bringing innovation and creativity to the forefront of all projects.
* Work alongside UX Researchers to enhance user experience through data-driven insights.
Manage the tracking of content updates efficiently while overseeing backlog management for submitted contents.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
[email protected].
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2-3 years of experience in UX Writing / Content Design
Figma
Large enterprise experience
CMS experience (Contentful specifically is a major plus)
Agile experience, specifically working with technical stakeholders
Strong sense of collaboration with various stakeholder groups and ability to adapt to various working style
Strong communicator, dependable, and a go-getter who can work with stakeholders to drive clarity about user needs and business objectives, advance our design practice, and advocates for the user
Specific experience within banking or other financial institutions
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.