Call Center Represenative

Post Date

Jun 05, 2024

Location

Columbus,
Ohio

ZIP/Postal Code

43215
US
Sep 13, 2024 Insight Global

Job Type

Contract

Category

Customer Service

Req #

COL-709655

Pay Rate

$13 - $19 (hourly estimate)

Job Description

Estimated Pay Range: $15-$17
A client of Insight Global is looking for a committed and motivated person to join a call center team. This person will be answering and making calls from customers. In addition, they will be solving and resolving some tickets as well.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

3-5 years of experience in Customer Service
The ability to make ~50 calls a day
Experience using ticketing systems and solving tickets

Nice to Have Skills & Experience

Experience using Zendesk

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.