This individual will be initially completing basic level II service desk responsibilities. These include incoming calls (about 20/day), handling tickets, resetting passwords, troubleshooting, etc. Once this individual flips permanently, they will move toward field service responsibilities such as break/fix, swapping PCs, etc. while still maintaining and completing the service desk tasks.
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College or technical training (basic fundamental understanding of IT)
Experience working at a bank
A+ certification
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.