Operations Command Center Engineer

Post Date

Apr 19, 2024

Location

Charlotte,
North Carolina

ZIP/Postal Code

28211
US
Jul 25, 2024 Insight Global

Job Type

Perm

Category

NOC Technician

Req #

CLT-698772

Pay Rate

$62k - $93k (estimate)

Job Description

Insight Global is hiring a full time Level 2 Network Engineer on behalf of a Fortune 500 client in Charlotte, NC. As a member of the Operations Command Center, you will troubleshoot and support the business when critical incidents arise, providing communication to the business and key stakeholders for business impacting outages. You will work in a fast paced environment, providing level 3 support for all custom, select 3rd party applications, network, IPT, and infrastructure issues and help to standardize, create and maintain documentation (knowledge management) for the business. A successful candidate will have experience trouble shooting layer 2 and layer 3 incidents and experience partnering with customers, vendors and service providers to meet SLA's. Schedules are based on a four 10 hour shift with a rotation of days and nights (7:00AM -- 6:00PM and 1:00PM -- 12:00AM) as well as a rotating on-call schedule (12:00AM to 7:00AM) Candidates must have flexibility to work any of the shifts mentioned, including some weekends.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

CCNA Certification



3+ years of Cisco IPT experience



3+ years of Firewall experience



3+ years of O365 / Exchange administration or support experience



3+ years of IT customer support experience

3+ years of application support experience.

Nice to Have Skills & Experience

Experience working for a service provider

Experience using Service Now as a ticketing system

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.