IT Administrator (On-site)

Insight Global is seeking IT Administrator to assist with our clients dual site location. Majority of your week will be spent in Laconia, NH and 1x a week you will be needed in Wilmington, MA. In this role you will be client facing desk side support. You will be ensuring optimal IT performances, security, and support for all users. You will be the key IT Stakeholder in site operations, supporting business operations, continuous improvement and innovation projects while maintaining alignment with company IT standards and best practices.

Conversion Salary: 70k-90k

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].

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3+ years in a system admin role
Provide after-hours support when required to support business operations.
Active partner with site operations, working alongside business leaders in developing and maintaining processes and procedures.
Participant in companywide and site continuous improvement projects and processes.
Administer and support Microsoft 365 applications such as Teams, OneDrive, Exchange, and SharePoint.
Manage and maintain our Entra Admin and Active Directory environment, including but not limited to user and group management, security and group policies.
Perform daily system monitoring of systems and key processes, verifying the integrity and availability of all hardware, server resources, including completion of scheduled jobs such as backups.
Ensure end-point security hardness by tracking vulnerabilities, applying appropriate patches and upgrades.
Responsible for the installation, configuration, troubleshooting, repair and maintenance of workstations, laptops, and peripherals including all site hardware, software, UPSs, printers and copiers.
Provide escalated support to associates, including but not limited to troubleshooting hardware and software issues.
Plan and manage IT asset hardware and software lifecycles.
Provide support for implementation, troubleshooting, and maintenance of the local network infrastructure.
Monitor and maintain SLA agreements in help desk system. Analyze data to look for process and service improvements in creating solution articles.
Responsible for ensuring effective communication and timely resolution of IT help desk requests.
Manage IT purchasing and inventory of hardware, software, peripherals and other related IT supplies.
Identify and recommend system, hardware and software improvements/upgrades.
Participate in companywide IT initiatives and projects.
Assist with the documentation, training of end-users regarding IT policies, hardware and software usage when necessary.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.