IT Support Specialist

Post Date

Apr 24, 2024



ZIP/Postal Code

Aug 21, 2024 Insight Global

Job Type



Help Desk

Req #


Pay Rate

$22 - $32 (hourly estimate)

Job Description

Insight Global is looking to add a Senior Help Desk Technician to our client's team in the St. Louis, MO area. This person will be responsible for assisting internal employees and subcontractors with equipment set ups, returns, and equipment trouble shooting needs. Daily, this person will be expected to handle 20-30 tickets, 7:30-11 being there busiest time of the day answering service calls. This person will also be expected to multi task while assisting employees with issues such as entering data into excel responding to emails, and shipping out equipment. The other portion of the day consists of assembling 20+ laptops a day for new employees and leading Zoom calls with subcontractors on how to set up their equipment before their first day. This person will be joining a team of 7 other help desk technicians. This is a hybrid role, 4 days on site, 1 remote with some flexibility. This time is migrating over to servicenow so you will be in between their homegrown system and servicenow for some time until it is fully live in a few months. It is expected for this person to understand some powershell, open up command lines and run basic commands, as well as be able to multitask and implement project management skills.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].

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Required Skills & Experience

4+ years of experience in a help desk role

Bachelors degree

MS Office Suite experience (ability to manipulate data within Excel)

Experience supporting VMWare and VDI

Strong communication skills and ability and interest communicating with end users

Active directory experience

Servicenow exposure

Strong project management and organizational skills

0365 experience

Experience with powershell scripts

Nice to Have Skills & Experience

Administrator or project management background

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.