LOCAL Salesforce Business Analyst

Post Date

Dec 14, 2023



ZIP/Postal Code

Jul 23, 2024 Insight Global

Job Type



Business Analyst (BA)

Req #


Pay Rate

$86k - $129k (estimate)

Job Description

The Business Analyst will play a critical role in enabling growth by optimizing business processes, identifying new technology breakthroughs, and leading successful execution. A successful Business Analyst will maintain a deep understanding of the end-to-end business process, monitor the system landscape to understand gaps in the current tools and, as relevant, lead the full process to select, implement, and successfully realize the benefits of a system or process upgrade.


* Develop and maintain a comprehensive view of current state processes and system landscape for assigned department(s) and monitor key metrics to evaluate efficiency and pain points

* Serve as a trusted partner of the assigned department(s), including understanding their business goals actively contributing to their initiatives

* Monitors end-user usage of systems and identifies trends or opportunities for engagement.

* Help design, document, and maintain system processes

* Work with business leaders to guide proper usage of the systems, provide training session/content to support end user utilization (New user groups or business functions)

* Coordinate and assist with new feature/functionality rollouts with support and communications to user groups

* Assist with project management as assigned

* Contribute to major project success within the department, when relevant, by leading as a project manager to coordinate inputs from the department, IT, external stakeholders, and executive leadership as required

* Interface on day-to-day basis with the business and IT stakeholders to triage and gather requirements for system changes, both incremental and transformational improvements

* Collaborate with IT leadership on roadmap planning and prioritization

* Preparing management reports to track status of deliverables, system usage KPIs and delivery progress against roadmap

* Helping roll this out to new companies.

* Helping with the adoption of salesforce

* Insights out of the data that is in Salesforce to better the business.

* End user "townhall" meetings.

* Dashboards for leadership view.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

* 5 years Business Analyst experience

* 2-3 years' experience working in or with Salesforce.com, preferably Sales and Marketing cloud.

* Strong experience generating requirements and process documentation -- Jira ideally.

* Prior experience working with organizations such as Dealer/Franchise, OEM, and Retail business models.

* Some training background -- has experience in user adoption to roll out salesforce to new users

* Experience working with external stakeholders/end users.

* Strong Microsoft Office and Excel skills

* Agile Scrum experience (sprints, requirement gathering, QA UAT, etc.)

* 4-year degree in related field

Nice to Have Skills & Experience

* Manufacturing, Consulting, Retail industry experience

* Salesforce Communities

* Scrum Certification

* User training experience

* Familiarity with SQL and/or PowerBI

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.