Insight Global's client is looking for a Level 1-2 Help Desk to join their IT Help Desk team within the printing services industry. You will be responsible for handling the general level 1-2 help desk issues. You will be the first point of contact when an internal employee needs assistance. You will handle tasks such as password resets, deskside services, software updates/installations, and remote troubleshooting for more complex operating system issues. You will be part of a team of 4 and will have escalation points of contact within your team.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
[email protected].
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3 years of exp in help desk roles, or the equivalent
2+ years of experience Light Active Directory (password resets, group management, etc.)
Windows 10/11
General remote troubleshooting experience
Experience working with a ticketing system, preferably Jira
Ability to handle 20 tickets/day
Good communication, positive attitude, high level of customer service
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.