Network Technician

Post Date

Mar 08, 2024

Location

Norcross,
Georgia

ZIP/Postal Code

30071
US
Jul 20, 2024 Insight Global

Job Type

Perm

Category

Help Desk

Req #

DGO-688898

Pay Rate

$40k - $60k (estimate)

Job Description

The Network Technician will deliver a high level of customer service and responsiveness while installing new and/or expanding existing computer systems, hardware, and software. The Network Technician serves as the first escalation point for the information systems help desk. Other duties include development of documentation and assisting end-users while exercising independent analysis, communication, and problem solving.



Responsibilities:

· Provide timely customer service while maintaining and supporting computer hardware, telecommunication equipment, and software systems.

· Evaluate emerging technologies and make recommendations to IS Leadership

· Create and maintain written documentation and develop policies and procedures on various software and hardware protocols.

· Monitor the Information Systems help desk and fulfill work orders to install, maintain, and/or repair computing equipment and peripherals via phone, remote, and desk-side technical support.

· Properly document all support calls, emails, and walk-ups in the Information Systems help desk. Maintain work log, statistical records, and detailed notes through successful resolution of any reported problems or conditions.

· Respond to the needs and questions of users concerning their access to network and/or cloud-based applications and resources.

· Follow proper escalation procedures and engage other members of the Information Systems department as appropriate to provide seamless support to end-users.

· Serve as systems administrator and assign access rights for outside party or cloud-based clinical applications as requested.

· Provide proactive support and maintenance to mitigate common technical issues. Recommend and perform upgrades on systems to ensure optimal performance.

· Image and configure desktop computers and laptops prior to deployment, including standard operating systems, antivirus, and other security updates.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

· Associate degree or equivalent education and experience required.

· Advanced knowledge of personal computer software, hardware, and systems.

· Previous desktop support experience, particularly in Microsoft Windows environments.

· Experience with networking technology and troubleshooting, with an understanding of how devices connect to a network.

· Must be able to lift/carry/push and pull up to 25 pounds, occasionally squat, kneel, bend, and reach.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.