Team Lead - Cohort 3

Post Date

Apr 18, 2024

Location

Mcdonough,
Georgia

ZIP/Postal Code

30253
US
Jul 25, 2024 Insight Global

Job Type

Contract

Category

Customer Service

Req #

ATL-698375

Pay Rate

$19 - $29 (hourly estimate)

Job Description

- Overseeing 20 fully remote IG consultants supporting the peak/surge season of inbound & outbound call support function for GA Power
- Holding consultants accountable to reach and achieve daily metrics below
- Directly reporting to the Evergreen Program Manager and IG Account Manager

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

Must Haves:

- 3-5 years of experience leading a team / management experience (preferably experience leading in a call center environment)
- Experience leading within a Remote Work Environment
- Attention to Detail
- High level of professionalism and great communication style
- Make a personal connection with external and internal customers
- Have a friendly attitude
- Exhibit strong decision-making skills
- Have a Problem Solving mindset
- Possess exceptional verbal and written communication skills
- Resourceful and empathetic
- Takes personal responsibility for learning and supporting business objectives

A positive attitude, punctuality, the ability to work with minimal supervision, and a strong commitment to meet deadlines in a dynamic team environment are also required. This is a fast-paced, high-volume environment that respects and acknowledges individual effort.
Some of the key focus areas that are necessary for this role includes:
Empathy
Customer Focused
Communication
Reliability
Flexibility

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.