Intensive Case Management Supervisor, PRS - TAMPA/JAX

Post Date

Feb 10, 2024



ZIP/Postal Code

Jul 25, 2024 Insight Global

Job Type



Case/Care Manager (Healthcare)

Req #


Pay Rate

$60k - $89k (estimate)

Job Description

The Intensive Case Management Supervisor will provide programmatic oversight & direct supervision of Intensive Case Managers providing intensive post-reunification support and home study services to unaccompanied children and their sponsors in the Los Angeles area. The Supervisor provides weekly supervision, technical assistance and training to staff. The Supervisor ensures provision of trauma-informed, strengths-based services that support the safety and stabilization and access to resources of unaccompanied children and their families. The Supervisor works collaboratively with the national HSPRS team to coordinate case acceptance, training and technical assistance, and submit reports, as needed.


Program management:

Provide oversight of Level 3 Post Release Services, intensive case management in Garden Grove, California

Oversees casework that provides crisis intervention, safety planning and interdisciplinary collaboration to stabilize UC in crisis. Caseworker includes support adapting to the placement and integration of the UC to the home and community including resource linkage

Oversees home studies and ensures they are comprehensive, culturally sensitive, trauma-informed and strengths-based assessment of the sponsor and minor

Ensures compliance with Policy and Procedure in accordance with Cooperative Agreement for the delivery of the Home Study and Post Release Service program in a uniform manner

Elevates the visibility of the HSPRS program within the office and local community to increase access to supportive services for unaccompanied children

Conducts outreach and education among local service providers and systems (CPS, for example) to improve awareness and understanding of challenges facing unaccompanied children

Actively engages stakeholders such as CPS, behavioral health providers to increase and enhance services and support available to UC requiring intensive case management

Support the transition of the HSPRS program from national to local implementation

Work collaboratively with the national network of HSPRS providers to pilot PRS Expansion service model including

Monitor for program compliance and timeliness of deliverables; address deficiencies in a timely manner

Reviews and approves all PRS reports in a timely manner and ensures quality of care to unaccompanied children and their families

Ensure timely submission of Notices of Concern to the donor to document serious incidents involving unaccompanied minors

Provide data to national HSPRS team for quarterly and annual reporting to the donor

Prepare for on-site and desktop monitoring by national HSPRS team and ORR per request from National Team

Work collaboratively with national HSPRS team to create and implement continuous quality improvement initiatives

Participate in network meetings and activities with the national HSPRS team

People Management:

Provides oversight of Intensive Case Managers providing service to unaccompanied children

Responsible for timely recruitment and onboarding of highly qualified direct service staff positions

Supports the onboarding of new staff and works in collaboration with the National team

Ensure staff meet donor requirements and satisfactory completion of pre-service training requirements in accordance with Cooperative Agreement

Promote staff safety and well-being and participate in creating standard operating procedures and training materials that reinforce the same

Regularly supports staff in responding appropriately (crisis intervention and safety planning) to crisis situations (abuse, trafficking, exploitation, etc.), that arise with children and sponsors and seek technical support as needed from HSPRS national team

Support staff in managing required caseload to meet capacity goals. Support staff in resolving capacity issues

Conduct Performance Management Activities


Serve as a mandated reporter and ensure reporting of suspected abuse or neglect by all staff

Other duties as assigned

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].

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Required Skills & Experience



Master's degree in social work, psychology, sociology, or other relevant behavioral science in which clinical experience is a program requirement, plus at least two years of postgraduate direct clinical service experience


A minimum of three years case management experience

Experience providing post-reunification support, casework documentation, working with children and youth, family reunification/preservation, and/or foster care/child welfare and previous work experience with foreign born youth is required.

Experience conducting home study assessments (for UC, adoption or foster care) highly preferred

A minimum of two years of prior supervisory experience,

Prior experience networking and building relationships across organizations or programs is required.

Prior experience collaborating with stakeholders in complex interventions with clients

Extensive experience and comfort conducting home visiting is required


Superior written and verbal communication skills.

Ability to track and analyze data and adjust plans to ensure performance.

Strong writing skills

Proficient in Microsoft Office applications.

Experience using database for client record keeping

Organized and ability to work in a fast-paced, high-pressure environment.

Ability to work in a multi-cultural environment required.

Special Requirements

Special Requirements:

Possess and maintain active licensure in California.

Fluency in English and Spanish;

Valid driver's license and insurance.

Personal vehicle.

Must be comfortable conducting visits in the client's home, including in unfamiliar areas. Must be able to travel frequently and independently often with limited notice. Must be comfortable conducting home visits in the community in diverse areas of socio-economic backgrounds.

Must be able to work evenings and weekends as assigned.

Successfully pass PREA, FBI criminal and Child Abuse and Neglect Checks

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.