Customer Experience Specialist

Post Date

May 30, 2023

Location

Tampa,
Florida

ZIP/Postal Code

33614
US
Jul 20, 2024 Insight Global

Job Type

Contract-to-perm

Category

Corporate Operations

Req #

TPA-627277

Pay Rate

$15 - $23 (hourly estimate)

Job Description

Insight Global is looking for a Customer Experience Specialist in the Tampa, FL area who will be responsible for providing customer service to internal and external customers ensuring that every customer's order is shipped out and complete on time. Responsibilities include running various reports and analysis within SAP, communicating with customers regarding their orders, collaborating with other internal departments to ensure order accuracy and timeliness, scheduling dock appointments with the Transportation Department, and other duties as required. Once fully trained, this person will have the option to work one day per week REMOTE.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

* High School Diploma or GED

* Proficiency in Microsoft Office programs (Excel, Word, PowerPoint, Outlook)

* Strong written and verbal communication skills

* Ability to work well under pressure

* Strong attention to detail

Nice to Have Skills & Experience

* SAP experience

* Bachelor's Degree

* Consumer Package Goods (CPG) Industry experience and/or knowledge

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.