{"JobID":410817,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-81.8471818181818,"Longitude":26.6354545454545,"Distance":null},"State":"Florida","Zip":"33965","ReferenceID":"FTL-774994","PostedDate":"\/Date(1744218937000)\/","Description":"The Assistant Director, IT Client Services provides operational leadership in the management of the IT Client Services subdivisions which includes the University Help Desk, End User Services, AV Events and AV Classroom and Design. Pay will vary based on experience: $65-80/hour max. 3 month contract with extensionsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
[email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Assistant Director IT Client Services","City":"Fort Myers","ExpirationDate":null,"PriorityOrder":0,"Requirements":"MUST HAVES: ? Bachelors degree from an accredited institution in Computer Information Systems, Computer Science, or a related field. ? Deliver software/hardware and ensuring ppl are held accountable and responsible for execution? Experience in leadership or supervisory role - well experience leadership 5 years minimum (helpdesk field services, ticketing systems, escalation, change management)? Any appropriate combination of relevant education, experience, and/or certifications may be considered. ? Hands on experience in past, Moreso operational oversight ? Personable and direct personality","Skills":"Masters Degree from an accredited institution in Computer Information Systems, Computer Science, or a related field. Two years of customer service experience in an educational environment. Experience with work order tracking systems, IT Service Management, and reporting of business KPIs. Foundational knowledge of ITIL practices Higher education or public sector experience","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":80.0000,"SalaryLow":64.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}