Ensure seamless implementation of large scale projects for bank branch sites and Remote ATMs.
Support high volumes of activity associated with simultaneous project efforts.
Provide bulk project support involving potentially thousands of devices and sites.
Provide repeatable process engineering and new installation implementation support.
Provide central point of contact for resolution and escalation of issues experienced by field teams.
Minimize aborts by providing real time implementation management, technical expertise, and guidance on installation issues as they occur.
Interact daily with Project Management and the Bank on project performance and keep abreast of new requirements.
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Implement & configure Cisco routers and switches at bank branches utilizing TACACS.
Focal point for circuit installations and testing.
Perform pre- and post-checks on equipment.
Troubleshoot and resolve any technical issues occurring during implementation.
Lock down and backup routers and switches via HPNA.
Apply dot1x to switches, modify ports as needed.
Apply SSH to routers and switches
Provide daily reports to management.
Ensure clean turnover to production.
Work directly with onsite technicians to install equipment.
Review engineering CCPs and submit corrections to engineers.
Work with Telco carriers on any circuit related issues and lead head-to-head testing.
Troubleshoot any issues with BGP configuration.
Capture post-change statistics for verification against pre-change statistics
Contact ANS to restart affected ATMs
Contact BCE support for post-change verification
Check technicians on/off premise with SOACC security group
Provide escalation to project team for any issues that require additional attention and/or direction
Escalate any pre-existing issues to Day 2 Ops.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.