A client of Insight Global is looking for a Help Desk resource to join their team! Their morning will consist of logging into service desk ticketing system & checking emails for outstanding items. The Service Desk ticket system will have the unassigned que. This candidate will grab a ticket, resolve to best ability. The expectation to making sure tickets are cleared out.
M-F 8-5 or 9-6, some flexibility there.
They will be responsible for the below daily:
- Password resets
- Re-ordering computer
- Break-fix
- Basic networking issues
- Deals with executive teams as well, not a tier system for ticketing/escalation.
- Okta integration for AD
- On call schedule once every 7 weeks, only if critical to sales operations. On call for emergency situations for operations/sales. Typically very quick to resolve
- Daily morning meeting & afternoon meeting
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
[email protected].
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https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.