(Call Center) Patient Access Rep

Post Date

Apr 19, 2024


Los Angeles,

ZIP/Postal Code

Jul 25, 2024 Insight Global

Job Type

Contract,Perm Possible


Patient Services (i.e. Scheduler)

Req #


Pay Rate

$17 - $25 (hourly estimate)

Job Description

An employer is looking for a Patient Access Representative within a call center environment in the Los Angeles, CA area. This person will be responsible for handling about 50+ calls per day for different ambulatory clinics across Southern California within Neurosciences. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care, speaking with clinical staff, responding to voicemails/emails, and handling work queue items. This position is fully on-site for training. Once trained, it will go fully remote (on average based on performance you could go remote anywhere from 6-12 weeks).

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].

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Required Skills & Experience

-HS Diploma

-1+ years experience with Administrative tasks

-1+ years experience with scheduling appointments

Nice to Have Skills & Experience

-Basic experience with Excel and standard workbooks

-1+ years call center experience

-Experience working in specialties such as Neurosciences

-Experience with verifying insurances (PPOs, HMOs, and Medicare)

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.