Job Search Results for call center

An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for... More multiple internal medicine offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is on-site until fully trained and passing multiple assessments (typically around 2-3 months of working on-site - depending on performance) where it will then go remote.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Amentum is seeking a Call Center Administrator for our client site in Bothell, WA. The successful candidate will have outstanding skills and will be committed to working with others to deliver best... More in class, unparalleled excellence in customer service and satisfaction. The work schedule for this role is Monday-Friday, 7:00 am to 3:30 pm, however, various hours may be required based on business demand. As a Call Center Administrator, you will be responsible for daily support activities, including: - Acting as the primary point of contact for all site related service requests called in or entered by site personnel. - Entering phone calls, e-mails, and hard copy information into a Computerized Maintenance Management System (CMMS). - Monitoring work order queues and assigning to correct scheduling group. - Coordinates some outside service calls with specific vendors - Dispatching technicians to perform reactive maintenance work. - Entering work order information, setting priorities, and forwarding work order for further processing. - Maintaining and updating records, reports, files, and communication information. - Researches and answers all customer work order status inquiries. - Reviewing, entering, and tracking MRO purchasing requisitions. - Performing all other duties as assigned. As the Call Center Administrator, you will be expected to: Work in a team environment with a one team mentality; be friendly, respectful, empathetic, and professional to teammates and clients. Value and respect employee authenticity and demonstrate cultural awareness to create a memorable experience and a respectful workplace. Balance workload and multiple tasks while focusing on attention to detail and prioritizing assignments. Take initiative to resolve issues that arise and solve problems independently; shift priorities as needed or requested by management and remain flexible Communication Knowledge of Microsoft Windows, Word, Excel, Outlook and SharePoint Ability to communicate clearly via phone Ability to work closely with customer during site emergencies. Excellent oral and written communications Excellent interpersonal skills, i.e., listening to customer needs, articulating path forward and giving solutions that provide value to the customer, etc. Accurately document electronic and paper cataloging system to provide information to customer or regulatory personnel. Strive for quick complaint resolution; to resolve problems on the first call and avoid escalation of issues through operational knowledge.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A client in the Cincinnati area is looking for a Contact Center Analyst to join their team for a direct hire opportunity. As a Contact Center Analyst, you will support the core applications (NICE... More CXone and supporting products) that enable the Contact Center organization to provide support. You will be a subject matter expert, assuming responsibility for routine moves, adds and changes. This role requires experience supporting omni-channel contact center solutions. You will have proven technical experience supporting medium-large Contact Center environments and strong customer service mindset. This position will serve as support to the implementation team, partnering with the business to ideate, design, implement and support core functionality as well as future innovation. This individual will work closely with the other Nice CXOne Engineers to troubleshoot the implementation of about 400 seats in the call center. Primary work will include troubleshooting & admin work in the new platform. You will gather tasks through ServiceNow, an internal platform, & Teams.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a solution center analyst for one of our top clients in Richmond VA. The position involves the use of a problem management database and ticketing system. Pay Range:... More 18-25/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Controlling Energy Marshal is a quality assurance/supervisory role that ensures vendors and contractors Energy Isolation and Electrical Safety Programs meet or exceed company safety policy... More requirements as established by the Authorizing Energy Marshal.Executive Summary:Energy Isolation Management is a significant part of construction and commissioning efforts. To ensure focus and compliance for all aspects and types of energy isolation, a Controlling Energy Marshal is required for each campus or project. This critical role implements learnings, provides consistency, and drives rigor into energy isolation and electrical safety programs. The Controlling Energy Marshal oversees and assures the Authorizing Energy Marshal (GC) and supplemental vendor support comply with the overall Energy Isolation Program Management on a datacenter construction campus.Responsibilities and Support of Field Execution:The Controlling Energy Marshal is an assurance role that ensures the vendors and contractors Energy Isolation Program meets or exceeds any safety policy requirements as established by the Authorizing Energy Marshal.Utilize SPS-101 Energy Isolation SPS and SPS-101 Energy Isolation Guidebook as the baseline and foundation of the Energy Isolation Program implemented throughout the campus and project.Utilize SPS-102 Electrical Safety SPS and SPS-102 Electrical Safety Guidebook as the baseline and foundation of the Electrical Safety Program implemented throughout the campus and project.Establish and manage an Energy Isolation assurance process and work with site teams to close any gaps identified in assurance audits. Alignment Checklist SPS 101 Energy Isolation is provided as a reference/guideline.Ensure approval process for proposed Energy Isolation procedures is in place.Work with the Authorizing Energy Marshal to establish an Energy Isolation Permit process.Work with Safety Representatives to ensure all aspects of electrical safety on site are within the bounds of all regulations.Ensure SoWs, MOPs, and Scripts are reviewed, and all sources of energy are identified.Help determine if a group or individual LOTO will be required. Establish, with the Authorizing Energy Marshal, a centralized LOTO with all site entities.Ensure process is established that verifies qualifications, training, and PPE of personnel performing the work.Delegate alternates that are qualified to assume role during multi-shift and peak energization time frames.Liaise Operations where energy isolation activities may potentially impact operating datacenter core operations.Act in coordination with the Authorizing Energy Marshal as a subject matter expert in all Energy Isolation incident investigations in area of responsibility.Serve as an independent authority for stopping all unsafe work practices regarding Energy Isolation.Oversight of critical electrical switching/commissioning milestones.Attend daily and weekly High Risk Activity (HRA) / Job Hazard Analysis (JHA) Meetings and provide procedure preparation support associated with Energy Isolation.Input / Review on MEP Change Order / Management Process.Communication of Technical Service Bulletins to Contractor.Review and provide input on Quality and Scope Controls for MEP Trades.Review and Approval of Equipment Commissioning Scripts.Review and provide feedback of MEP & OFCI Vendor related trades Pay Applications.Review and Understand Project Schedule and Look-a-head Schedules.Practice and set a culture of safety, collaboration, and leadership.Review / Audit adherence to safety and training program.Support Professional Safety Advisor (PSA) and participate in monthly performance reports of Contractors, Trade Partners, and Vendors.Attend Weekly Project Meetings related to MEP trades.Support PSA in any Incident Response and Escalation Support. This includes on-call availability and support in the event of an emergency.Participate in Weekly Safety and Incent Review Meetings.Support with any escalation related to the performance of Direct Vendors.Participate in Weekly Meeting with OFCI Vendors.Act as the team's MEP SME and provide technical training to personnel as necessary.Support and collaborate on process development or improvement with other team members at a Campus and Regional Level.Support successful turn over to Operations.Deliverables:Project Start-Up:Ensure the Contractor has an approved Energy Isolation Program Plan (Commencement of Energy Isolation Activities with updates throughout the project).Communicate and provide guidance on SPS-101 Energy Isolation program documents.Confirm Authorizing and Performing Roles are in place.Establish Acceptance Criteria for Authorizing Authoritys site Energy Isolation Plan.Weekly Deliverables:Energy Isolation Assurance - Minimum of one audit and findings to include inspections, issues, deficiencies, and best practices within the Energy Isolation Program.Minimum of three safety observations entered into the platform.Energy Isolation Reports - Report highlighting the activities and general status of the Energy Isolation Program.Provide report out of commissioning tagging of equipment.Monthly Deliverables:Support the PSA with the Monthly Trade Partner Report outWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are seeking a skilled Data Center Technician/Engineer with a strong background in data center operations and experience with rack deployments & hardware technologies. The ideal candidate will be... More responsible for maintaining, monitoring, and optimizing data center infrastructure to ensure efficient performance and reliability.Key Responsibilities: Infrastructure Management: Install, configure, and maintain server hardware, storage systems, and networking equipment, including GPUs. Monitor system performance, troubleshoot issues, and perform routine maintenance. Manage and optimize GPU workloads for AI, machine learning, and data processing applications. Monitoring and Reporting: Utilize monitoring tools to track performance metrics and identify potential issues. Generate reports on system performance and capacity planning. Documentation and Compliance: Maintain accurate documentation of configurations, procedures, and inventory. Ensure compliance with data center policies and industry standards. Collaboration: Work closely with cross-functional teams to support project deployments and upgrades. Provide technical support and training to team members and end-users.pay rate for this is 20-30/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Controlling Energy Marshal is a quality assurance/supervisory role that ensures vendors and contractors Energy Isolation and Electrical Safety Programs meet or exceed company safety policy... More requirements as established by the Authorizing Energy Marshal.**Executive Summary:**Energy Isolation Management is a significant part of construction and commissioning efforts. To ensure focus and compliance for all aspects and types of energy isolation, a Controlling Energy Marshal is required for each campus or project. This critical role implements learnings, provides consistency, and drives rigor into energy isolation and electrical safety programs. The Controlling Energy Marshal oversees and assures the Authorizing Energy Marshal (GC) and supplemental vendor support comply with the overall Energy Isolation Program Management on a datacenter construction campus.**Responsibilities and Support of Field Execution:**- The Controlling Energy Marshal is an assurance role that ensures the vendors and contractors Energy Isolation Program meets or exceeds any safety policy requirements as established by the Authorizing Energy Marshal.- Utilize SPS-101 Energy Isolation SPS and SPS-101 Energy Isolation Guidebook as the baseline and foundation of the Energy Isolation Program implemented throughout the campus and project.- Utilize SPS-102 Electrical Safety SPS and SPS-102 Electrical Safety Guidebook as the baseline and foundation of the Electrical Safety Program implemented throughout the campus and project.- Establish and manage an Energy Isolation assurance process and work with site teams to close any gaps identified in assurance audits. Alignment Checklist SPS 101 Energy Isolation is provided as a reference/guideline.- Ensure approval process for proposed Energy Isolation procedures is in place.- Work with the Authorizing Energy Marshal to establish an Energy Isolation Permit process.- Work with Safety Representatives to ensure all aspects of electrical safety on site are within the bounds of all regulations.- Ensure SoWs, MOPs, and Scripts are reviewed, and all sources of energy are identified.- Help determine if a group or individual LOTO will be required. Establish, with the Authorizing Energy Marshal, a centralized LOTO with all site entities.- Ensure process is established that verifies qualifications, training, and PPE of personnel performing the work.- Delegate alternates that are qualified to assume role during multi-shift and peak energization time frames.- Liaise Operations where energy isolation activities may potentially impact operating datacenter core operations.- Act in coordination with the Authorizing Energy Marshal as a subject matter expert in all Energy Isolation incident investigations in area of responsibility.- Serve as an independent authority for stopping all unsafe work practices regarding Energy Isolation.- Oversight of critical electrical switching/commissioning milestones.- Attend daily and weekly High Risk Activity (HRA) / Job Hazard Analysis (JHA) Meetings and provide procedure preparation support associated with Energy Isolation.- Input / Review on MEP Change Order / Management Process.- Communication of Technical Service Bulletins to Contractor.- Review and provide input on Quality and Scope Controls for MEP Trades.- Review and Approval of Equipment Commissioning Scripts.- Review and provide feedback of MEP & OFCI Vendor related trades Pay Applications.- Review and Understand Project Schedule and Look-a-head Schedules.- Practice and set a culture of safety, collaboration, and leadership.- Review / Audit adherence to safety and training program.- Support Professional Safety Advisor (PSA) and participate in monthly performance reports of Contractors, Trade Partners, and Vendors.- Attend Weekly Project Meetings related to MEP trades.- Support PSA in any Incident Response and Escalation Support. This includes on-call availability and support in the event of an emergency.- Participate in Weekly Safety and Incent Review Meetings.- Support with any escalation related to the performance of Direct Vendors.- Participate in Weekly Meeting with OFCI Vendors.- Act as the team's MEP SME and provide technical training to personnel as necessary.- Support and collaborate on process development or improvement with other team members at a Campus and Regional Level.- Support successful turn over to Operations.**Deliverables:**- **Project Start-Up:** - Ensure the Contractor has an approved Energy Isolation Program Plan (Commencement of Energy Isolation Activities with updates throughout the project). - Communicate and provide guidance on SPS-101 Energy Isolation program documents. - Confirm Authorizing and Performing Roles are in place. - Establish Acceptance Criteria for Authorizing Authoritys site Energy Isolation Plan.- **Weekly Deliverables:** - Energy Isolation Assurance - Minimum of one audit and findings to include inspections, issues, deficiencies, and best practices within the Energy Isolation Program. - Minimum of three safety observations entered into the platform. - Energy Isolation Reports - Report highlighting the activities and general status of the Energy Isolation Program. - Provide report out of commissioning tagging of equipment.- **Monthly Deliverables:** - Support the PSA with the Monthly Trade Partner Report out.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Cybersecurity Security Operations Center (CSOC) Managers core function is to provide leadership and oversee the administration of the CSOC, including security engineers and security analysts. The... More CSOC is responsible for monitoring and alerting on cybersecurity events, ensuring the maintenance of current and future technologies, and continually analyzing threat data to find ways to improve the organization's security posture. This position requires both the ability to tactically focus on immediate threats at hand as identified in alerts and intelligence as well as strategically remain focused on Initiatives tasked by senior leadership. Candidates must be highly analytical, technically competent, and have the ability to provide focus and calm during incident response scenarios. The ability to lead groups or move forward initiatives is essential. In addition, the ability to plan for future team needs requires staying informed of current events in technology platforms and the Cybersecurity industry.RESPONSIBILITIESOperational ManagementManage team employees reporting directly to you. Responsibilities include preparing midyear and annual staff evaluations and addressing both opportunities for growth (such as promotions) or improvement (such as employee performance improvement plans) as performances warrant.Manage the on-call rotation and time off for the SOCProviding regular training sessions and mentorship opportunities to facilitate knowledge-sharing within the team. Hiring new staff members or contracting outside services to supplement your team's capabilities when needed.Responsible for vendor management - existing and future contractual relationships with technology and service providers. This includes working to address support issues, contract renewals / discrepancies, bi-weekly meetings, Quarterly Business Reviews, etc. Track tool performance / utilization to measure return on investment and support future evaluation / rationalization needs.Responsible for identifying tool / service evaluation opportunities. Working closely with the Security Threat Architect.Responsible for day-to-day CSOC budget managementLead your team and communicate with management during incident response (IR) to ensure timely notification and containment occur. Responsibilities include ensuring communicating, documenting IR progress, and following through with post-mortem reviews.Ensure CSOC meets regulatory compliance of both internal and external auditors by adherence to policies and procedures. Ensure version control of SOC alerts as well as least privilege access to logs and investigation data.Ensure synchronization and collaboration between the CSOC and Cyber Threat Intelligence team.Work with other departments to identify the root causes of security incidents and develop strategies to mitigate these risks.Strategy & Planning Work with employees on Individual Development plans. Interface with management and Human Resources to ensure plans meet business needs and provide measurable advancement steps to employee promotion and realization of career goals.Responsible for building and briefing at the monthly Governance Board meetings for existing or future spend as appropriate. Responsible for planning and prioritizing annual spend for CSOC in support of Operational Plan Development and advising upper management on budget forecasting. Improve incident response times, reduce false positives and other extraneous alerts, and enhancing threat detection capabilities.Work with CSOC and architecture in determining technology and resource requirements.Participate in engagement with other service families and departments in addressing CSOC logging and monitoring needs. Engage with same groups in developing Enterprise logging and monitoring strategies and solutions.Stay abreast of business and technological developments to properly prepare CSOC future posture.Acquisition & DeploymentWork with upper management to understand budget availability to shape CSOC efforts. Supervise team and/or perform compliance assessments to include Proof of Value (PoV) or Proof of Concept (PoC) for new program security tools.Provide an accurate technical evaluation of the software application, system, or network, documenting the security posture, capabilities, and vulnerabilities against relevant information assurance policies.Incidental FunctionsAssist with other projects as required to contribute to efficiency and effectiveness of the organization.Travel may be required but should not exceed 10% of work time.Work outside the standard office 7.5-hour workday may be required with on-call availabilitySalary Range: $115,000- $150,000We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Senior Networking Engineer performs activities with respect to network communications including configuration, installation, troubleshooting and management including LAN and WAN systems.... More Licensure, Certification, or Registration Requirements for Hire: Related certification preferred Licensure, Certification, or Registration Requirements for continued employment: Related certification preferred Experience REQUIRED: Position typically requires a Bachelors Degree with ten (10) to twelve (12)+ years of related experience, or equivalent combination of related education and experience. Work is assessed through consultation and agreement with others to ensure long range targets and business objectives are met. Hybrid 3 Days in office OR Remote, living within an hour from RichmondWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Tempe, AZ full time. This group will be apart of the healthcare company and must... More have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers, doctors, insurance providers, and more of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and claims. This role will be assisting several patients and requires representatives to be empathic, patient, and understanding as they are on the phones. Training:3-4 weeksMonday-Friday, 8am 4:30pm PDT/MST Shifts:5 day work weeks - between Monday - Sunday5:00 AM 10:00 PM MST Monday Sunday and Holidays *This position is fully onsite and does not have the opportunity to work from home.*This position does provide all necessary equipment to perform the job.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less