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May 09, 2024

Cincinnati, OH

|

Administrative Assistant

|

Contract

|

$14 - $22 (hourly estimate)

{"JobID":356445,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-84.5036363636364,"Longitude":39.1170909090909,"Distance":null},"State":"Ohio","Zip":"45246","ReferenceID":"CIN-703521","PostedDate":"\/Date(1715253256000)\/","Description":"An employer in the Cincinnati, OH area is seeking Call Center Representatives to join their team for a 6 month contract to hire position. These employees will be joining their Client First Center team and are responsible for engaging with customers through a variety of service channels, which may include incoming phone calls, email, social media and/or online chat. These employees are to represent First Financial Bank well by presenting a positive, professional image while meeting or exceeding customer expectations. Essential Functions/Responsibilities: - Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media, and online chat - Recognize sales opportunities and refer clients to sales associates - Remain current on products, services, policies, and procedures - Resolve customer inquiries or issues with respect to any loan product offered by First Financial Bank - Resolve customer issues through account research and utilization of support materials and resources - Perform customer account transaction and maintenance activities accurately - Strive for first contact resolution of customer inquiries, transactions, and problem resolution - Escalate customer requests requiring additional knowledge or expertise as defined by department leadership We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Call Center Representative","City":"Cincinnati","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 1+ years of experience working in a professional office setting- Extremely reliable and clear communication skills- Comfortable being seated the majority of the day taking calls","Skills":"- Call center experience","Industry":"Administrative Assistant","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":21.6000,"SalaryLow":14.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An employer in the Cincinnati, OH area is seeking Call Center Representatives to join their team for a 6 month contract to hire position. These employees will be joining their Client First Center... team and are responsible for engaging with customers through a variety of service channels, which may include incoming phone calls, email, social media and/or online chat. These employees are to represent First Financial Bank well by presenting a positive, professional image while meeting or exceeding customer expectations. Essential Functions/Responsibilities: - Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media, and online chat - Recognize sales opportunities and refer clients to sales associates - Remain current on products, services, policies, and procedures - Resolve customer inquiries or issues with respect to any loan product offered by First Financial Bank - Resolve customer issues through account research and utilization of support materials and resources - Perform customer account transaction and maintenance activities accurately - Strive for first contact resolution of customer inquiries, transactions, and problem resolution - Escalate customer requests requiring additional knowledge or expertise as defined by department leadership We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 08, 2024

Los Angeles, CA

|

Patient Services (i.e. Scheduler)

|

Contract,Perm Possible

|

$16 - $24 (hourly estimate)

{"JobID":356131,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-118.352,"Longitude":34.0710909090909,"Distance":null},"State":"California","Zip":"90048","ReferenceID":"HSW-703145","PostedDate":"\/Date(1715166868000)\/","Description":"An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for multiple primary care/internal medicine offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients\u0027 appointments, verifying insurances, and assisting with referrals/follow up care. This position is fully on-site until fully trained and passing multiple assessments (typically around 3 months of working - depending on performance) where it can then go remote.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Call Center Rep (PAR)","City":"Los Angeles","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-HS Diploma-1+ years call center experience (with an average time of 5 minutes or less on calls)-Proficient in Epic software-2+ years experience scheduling patient appointments for multiple physicians-45+ WPM typing speed","Skills":"-Experience verifying insurances-Basic experience with Excel and standard workbooks-Experience working at a large healthcare system","Industry":"Patient Services (i.e. Scheduler)","Country":"US","Division":"IGH","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":24.0000,"SalaryLow":16.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for... multiple primary care/internal medicine offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is fully on-site until fully trained and passing multiple assessments (typically around 3 months of working - depending on performance) where it can then go remote.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 01, 2024

Strongsville, OH

|

Customer Service

|

Contract

|

$12 - $18 (hourly estimate)

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Answer calls, verify customer and where the loan will be transferred too. fill the customer in on where their loan will be handled moving forward and offer up that transfer once completed.Deescalate... conversations that could become intense- handle pressure well. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 14, 2024

Clifton, NJ

|

Customer Service

|

Contract,Perm Possible

|

$22 - $34 (hourly estimate)

{"JobID":357374,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-74.1174545454545,"Longitude":40.8429454545455,"Distance":null},"State":"New Jersey","Zip":"07014","ReferenceID":"DAL-704638","PostedDate":"\/Date(1715710456000)\/","Description":"The Command Center Analyst is responsible for the day-to-day monitoring of network and Infrastructure operations. Provide customer service, troubleshooting, as well as incident escalation for all users contacting the Command Center. What you\u0027ll do *Provide customer service support for mission critical 24/7 Data Centers *Participate in the weekly 24/7 on-call schedule *Provide proactive and reactive assistance to all external customers *Provide support for a complex network environment including problem solving, ability to take ownership of unfamiliar tasks and problems and see through to completion. *Detects and analyzes alarms to provide basic to moderate fault isolation and troubleshooting, escalating to Tier II or management if necessary *Prioritize work properly to consistently achieve departmental and company goals. *Responsible for Customer and Internal Updates *Establishing effective lines of communication with team and management to ensure cases are flagged that require immediate attention *Thorough documentation of incident, Maintenance, and problem details in near real-time. *Ensure SLA\u0027s are met for as per customer agreement *Maintain and update current knowledge and skills through internal and external training, continuing education and professional associationsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Command Center Analyst","City":"Clifton","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*2+ years of experience working in a 24/7 Network Operation Center *2+ years of experience providing customer care and technical support. *2+ years of experience with routers, switches such as Cisco and Juniper *Experience with routing protocols such as BGP and OSPF. *Knowledge of transport and transmission systems relevant to SONET, DWDM, OCx, or Ethernet and IP Services. *Excellent written and oral communication skills *Ability to multi-task and prioritize job requirements *Self-motivated and able to work on projects with limited supervision *Effective organizational skills and attention to detail. *Advanced skill in Microsoft: Windows Operating Systems, Office Suite versions, and Visio. *Strong analytical and problem solving skills.","Skills":"CCNA preferredData Center support experience","Industry":"Customer Service","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":33.6000,"SalaryLow":22.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

The Command Center Analyst is responsible for the day-to-day monitoring of network and Infrastructure operations. Provide customer service, troubleshooting, as well as incident escalation for all... users contacting the Command Center. What you'll do *Provide customer service support for mission critical 24/7 Data Centers *Participate in the weekly 24/7 on-call schedule *Provide proactive and reactive assistance to all external customers *Provide support for a complex network environment including problem solving, ability to take ownership of unfamiliar tasks and problems and see through to completion. *Detects and analyzes alarms to provide basic to moderate fault isolation and troubleshooting, escalating to Tier II or management if necessary *Prioritize work properly to consistently achieve departmental and company goals. *Responsible for Customer and Internal Updates *Establishing effective lines of communication with team and management to ensure cases are flagged that require immediate attention *Thorough documentation of incident, Maintenance, and problem details in near real-time. *Ensure SLA's are met for as per customer agreement *Maintain and update current knowledge and skills through internal and external training, continuing education and professional associationsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 13, 2024

Chicago, IL

|

NOC Technician

|

Contract-to-perm

|

$16 - $24 (hourly estimate)

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An employer is looking for a Data Center Technician in the Chicago, IL, area. They will be working in a large data center facility and with a small team to perform customer service operations and... maintenance of the data center network facilities. They will be responsible for weekly checks on the systems, responding to customer service tickets, and running monthly and quarterly tests. The candidate will be working with generators, UPS, HVAC, fire detection devices, and security systems. They will also be doing basic cabling; circuit installation; data center installation of cages, cabinets, ladder racks, fiber trays, customer maintenance issues, and facility maintenance.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Apr 04, 2024

Stamford, CT

|

Data Warehousing

|

Contract-to-perm

|

$56 - $84 (hourly estimate)

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Insight Global is hiring for a Data Scientist to sit 100% onsite in Stamford, CT for a large Telecommunication company. This Data Scientist will be joining the Customer Operations team involved in... analyzing call center data. Their main goals are to decrease call volume and prevent churn. One of the projects this individual will be working on is an ARC (at-risk Customer) based project which measures the amount customers call into the call center to determine how sensitive they are and if they will churn in the next 30 days. He/she will perform predictive modeling to predict who will call in the next 7 days with more than 50% chance of churn so that they can re-route the call accordingly to a special agent. This Data Scientist will also be working on the Chronical Caller Project in which analyzes the top 5% callers (frequent callers) to come up with a routing solution for them to prevent churn. In this role, the Data Scientist will spend approximately 30% of their time model building; 40% data engineering, 20% solution development, and 10% meeting Model Building: building predictive models- experience with logistic aggression, linear agressionData Engineering: using data engineering to serve seldf- when need to build model and when data is not ready- they need to understand and finding the data- consuming that data and owning it Solution Development: facing production requests- 20% most of the work is beneificual revisit the same topic ex. scored 80%We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 08, 2024

Cincinnati, OH

|

Business Analyst (BA)

|

Contract

|

$53 - $79 (hourly estimate)

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Builds a strong relationship with the project manager to ensure a common understanding of the goals, objectives and scope of a change initiative. Responsible for elicitation of business requirements and related activities. Uses a variety of elicitation techniques to identify the characteristics of the change. Confirms and communicates what the stakeholders\u0027 needs are. Identifies and cultivates relationships with key stakeholders; forms and asks probing questions and actively listens to responses. Responsible for activities related to business requirements management and communication. Translates business concerns, questions and desires into clear stakeholder requirements through use cases, process diagrams, functional requirements and others. Defines relationships between various types of requirements. Traces requirements to business objectives, test cases and solutions. Assesses the value, urgency and risk associated with each individual requirement.Evaluates new and changing requirements for impact to projects. Works with stakeholders to reach approval and agreement on requirements. Acts as a liaison between the stakeholder and project team(s) to ensure understanding of the requirements will result in an effective solution. Responsible for requirements analysis and design definition. Analyzes the needs in order to recommend a solution or a range of solutions. Analyzes and quantifies the potential value of the solution options. Models and/or tailors requirements so they are understandable and usable by each stakeholder group. Responsible for strategy or Enterprise analysis. Analyzes current state of how the Enterprise functions today, setting a baseline and context for future changes. Defines future state goals and objectives and how the Enterprise needs to change to meet those goals. Understands uncertainties and assesses risks to recommend actions to deliver value. Performs gap analysis between current and future state, recommending the highest value approach for reaching the future state. Examines the potential value of the solution to determine if the change is justified. Coordinates and facilitates meetings with representatives from all levels of the organization, vendors and regulatory agencies as required to support planning, validation/acceptance and final deployment processes. Provides support, mentoring and guidance to project teams and incumbents. Performs other duties as assigned by management.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Sr Business Analyst","City":"Cincinnati","ExpirationDate":null,"PriorityOrder":0,"Requirements":"5+ years of IT Business Analyst experienceExperience with call center projects (platform integrations, call center workflows and/or process improvements)(any call center software, they are working with Genesys Pure Connect \u0026 NICE) *Soft Skills: strong communication (can articulate their experience), independent (can operate with ambiguity and minimal direction), must be comfortable in fast paced environment","Skills":"IVR knowledge/experiencePMI-PBA, CBAP, or CCBA certificationsSolid understanding of SDLC practicesFamiliarity with data integration, web services, and RESTful APIsAbility to read and interpret XML and JSON messagesConceptual understanding of Enterprise ServiceService-Oriented Architecture.Pub/Sub Asynchronous messaging services","Industry":"Business Analyst (BA)","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":79.2000,"SalaryLow":52.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A client in Cincinnati is seeking a Business Analyst to join the Cloud Contact Center program to work closely with technical teams to migrate the call center software from Genesys Pure Connect to... NICE. This BA will pull and document requirements early into the role and eventually work more heavily with the business. More Responsibilities Include:Responsible for planning and monitoring activities for business analysis activities. Chooses a business analysis approach that is appropriate for the change. Performs a stakeholder analysis to determine potential types and areas of impact associated with the change. Builds a strong relationship with the project manager to ensure a common understanding of the goals, objectives and scope of a change initiative. Responsible for elicitation of business requirements and related activities. Uses a variety of elicitation techniques to identify the characteristics of the change. Confirms and communicates what the stakeholders' needs are. Identifies and cultivates relationships with key stakeholders; forms and asks probing questions and actively listens to responses. Responsible for activities related to business requirements management and communication. Translates business concerns, questions and desires into clear stakeholder requirements through use cases, process diagrams, functional requirements and others. Defines relationships between various types of requirements. Traces requirements to business objectives, test cases and solutions. Assesses the value, urgency and risk associated with each individual requirement.Evaluates new and changing requirements for impact to projects. Works with stakeholders to reach approval and agreement on requirements. Acts as a liaison between the stakeholder and project team(s) to ensure understanding of the requirements will result in an effective solution. Responsible for requirements analysis and design definition. Analyzes the needs in order to recommend a solution or a range of solutions. Analyzes and quantifies the potential value of the solution options. Models and/or tailors requirements so they are understandable and usable by each stakeholder group. Responsible for strategy or Enterprise analysis. Analyzes current state of how the Enterprise functions today, setting a baseline and context for future changes. Defines future state goals and objectives and how the Enterprise needs to change to meet those goals. Understands uncertainties and assesses risks to recommend actions to deliver value. Performs gap analysis between current and future state, recommending the highest value approach for reaching the future state. Examines the potential value of the solution to determine if the change is justified. Coordinates and facilitates meetings with representatives from all levels of the organization, vendors and regulatory agencies as required to support planning, validation/acceptance and final deployment processes. Provides support, mentoring and guidance to project teams and incumbents. Performs other duties as assigned by management.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 07, 2024

Weston, FL

|

System Administrator

|

Contract-to-perm

|

$48 - $72 (hourly estimate)

{"JobID":355738,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-80.1203636363636,"Longitude":26.1630909090909,"Distance":null},"State":"Florida","Zip":"33331","ReferenceID":"FTL-702701","PostedDate":"\/Date(1715069783000)\/","Description":"Our client is looking for a Unified Communications Engineer to join their team in Weston, FL. In this role, you will be responsible for designing, implementing, and maintaining the UC systems and infrastructure. You should have a strong technical background in UC technologies, as well as experience managing large-scale UC deployments. Additionally, you should possess excellent communication skills and be able to work closely with other IT teams and business stakeholders to ensure that our UC system\u0027s meet the needs of the organization. You should have experience engineering and implementing all or some of the following Contact Center modules: skilled based routing, universal queuing, intelligent callback, click to call/click to chat, self-service/IVR applications, cradle to grave reporting, and real-time dashboards. This is a hybrid role going onsite 3 days a week.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Unified Communications Engineer","City":"Weston","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Bachelor\u0027s Degree Required Minimum 5+ years of experience related to Avaya Contact Center: AACC, EMC, CMS, WFO and CRM integrations. Demonstrated ability to utilize Contact Center management tools, assuring performance, and interfacing with vendors Current and familiarized with current Contact Center trends and evolution, including NPS, CSAT scoring, FCR, etc. In depth knowledge of call flow creation logic and migrations from legacy contact center solutions. Thorough understanding Avaya Contact Center solutions, e.g., Avaya Aura orchestration designer.","Skills":"","Industry":"System Administrator","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":72.0000,"SalaryLow":48.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Our client is looking for a Unified Communications Engineer to join their team in Weston, FL. In this role, you will be responsible for designing, implementing, and maintaining the UC systems and... infrastructure. You should have a strong technical background in UC technologies, as well as experience managing large-scale UC deployments. Additionally, you should possess excellent communication skills and be able to work closely with other IT teams and business stakeholders to ensure that our UC system's meet the needs of the organization. You should have experience engineering and implementing all or some of the following Contact Center modules: skilled based routing, universal queuing, intelligent callback, click to call/click to chat, self-service/IVR applications, cradle to grave reporting, and real-time dashboards. This is a hybrid role going onsite 3 days a week.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Apr 11, 2024

Houston, TX

|

Engineering (Non IT)

|

Perm

|

$100k - $160k (estimate)

{"JobID":350769,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-95.3574545454545,"Longitude":29.7668181818182,"Distance":null},"State":"Texas","Zip":"77002","ReferenceID":"HOU-696840","PostedDate":"\/Date(1712844851000)\/","Description":"A midstream pipeline company in downtown Houston is looking for an Automation Engineer to join their team and provide support to the field. This team supports and does automation for the client\u0027s liquid pipelines. They are responsible for the automation part of the pipeline (PLC\u0027s and any other equipment in the field) as well as the control center Scada. A lot of the software this team uses to do this is outdated, so they are looking for an individual who has been using Wonderware for over 5 years and are well versed with Scada and Emerson PLC system. They will be supporting their pipelines and facilities in their pacific region with Emerson PLC. This individual along with their team members, will all be responsible for monitoring the ticketing system. Example of types of issues they will be resolving pipeline failure, valves or pumps not working, troubleshooting a pressure transmitter that went out, software failures in general, server upgrades, etc. *Take support calls/phone calls (they have a hotline), all assigned tickets-- respond and fix the issues, potentially get a list of items that would need to be repaired within Wonderware. *1 week every 5 weeks go into a 24/7 on call week. The week on call can be a work-from-home week. Even though they are on call we have additional resources to rely on so candidate does not get overloaded on back-to-back calls (if on call, work from home those weeks) (have external vendors, for pacific region also on call, so if they need help for multiple calls or because they don\u0027t know, you can easily call the vendor and they can help) *Communicating with multiple parties so need good communication skills, talking to control rooms so need to be concise on what needs to be done (could come from a pipeline controller in the Houston controller center or a I\u0026E tech in the field) *A good understanding on internal customer needs (20+ field control centers with 24/7 pipeline production) *Depending on support load, could be assigned project load related to PLC programming, Wonderware programming *Follow through with documentation *Design, develop, test and maintain PLC based automation systems, Flow Computer based automation systems and PC based HMI systems. *Design and implement automation system networks, including specifying communications protocols, communications media (copper, fiber) and associated hardware such as media converters. *Read and interpret electrical, control and instrumentation drawings and provide reviews of design/construction drawing packages. *Interface with engineering project managers and operations personnel to integrate facilities and design changes with the local control center. *Provide technical expertise in mechanical, instrument, electrical, and/or automation specifications and standards as required. *Specify and procure instrumentation and controls related equipment used in automation systems. *Develop contractor bid documents, conduct bid process, select contractor and manage contractor throughout automation capital projects. *Develop, modify existing procedures and standards such as CRM documents, source control, and audit documentation / requests. This requires collaboration with team members and other departments such as IT/SCADA, Compliance and Control Center. Participation in CRM audits required to answer automation/SCADA questions.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Automation Engineer","City":"Houston","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*5+ years\u0027 experience as an Automation Engineer *5+ years\u0027 experience with Wonderware InTouch as old as 10.1, 10.6 OR Wonderware Application server as old as 2012 (goes up to 2017ish, so they need to know the older version and skillset) *5+ years working with Emerson PLC\u0027s (formerly known as GE PLC) (IF has Wonderware experience and a different PLC experience, this can work) *Instrumentation \u0026 Control Engineering, systems integration or related applicable experience *5+ years SCADA experience *Comes from oil \u0026 gas OR water industry (dealing with productliquid pipelines) *High knowledge of Windows networking -- know how firewall rules work, windows PowerShell, administrative standpoint how windows functions (software integrates in Windows), networking set up within Windows *Familiar with working in a Remote Desktop environment *Familiar with Microsoft server 2003 and up *5+ years\u0027 experience with control systems \u0026 automation","Skills":"","Industry":"Engineering (Non IT)","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":160000.0000,"SalaryLow":100000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A midstream pipeline company in downtown Houston is looking for an Automation Engineer to join their team and provide support to the field. This team supports and does automation for the client's... liquid pipelines. They are responsible for the automation part of the pipeline (PLC's and any other equipment in the field) as well as the control center Scada. A lot of the software this team uses to do this is outdated, so they are looking for an individual who has been using Wonderware for over 5 years and are well versed with Scada and Emerson PLC system. They will be supporting their pipelines and facilities in their pacific region with Emerson PLC. This individual along with their team members, will all be responsible for monitoring the ticketing system. Example of types of issues they will be resolving pipeline failure, valves or pumps not working, troubleshooting a pressure transmitter that went out, software failures in general, server upgrades, etc. *Take support calls/phone calls (they have a hotline), all assigned tickets-- respond and fix the issues, potentially get a list of items that would need to be repaired within Wonderware. *1 week every 5 weeks go into a 24/7 on call week. The week on call can be a work-from-home week. Even though they are on call we have additional resources to rely on so candidate does not get overloaded on back-to-back calls (if on call, work from home those weeks) (have external vendors, for pacific region also on call, so if they need help for multiple calls or because they don't know, you can easily call the vendor and they can help) *Communicating with multiple parties so need good communication skills, talking to control rooms so need to be concise on what needs to be done (could come from a pipeline controller in the Houston controller center or a I&E tech in the field) *A good understanding on internal customer needs (20+ field control centers with 24/7 pipeline production) *Depending on support load, could be assigned project load related to PLC programming, Wonderware programming *Follow through with documentation *Design, develop, test and maintain PLC based automation systems, Flow Computer based automation systems and PC based HMI systems. *Design and implement automation system networks, including specifying communications protocols, communications media (copper, fiber) and associated hardware such as media converters. *Read and interpret electrical, control and instrumentation drawings and provide reviews of design/construction drawing packages. *Interface with engineering project managers and operations personnel to integrate facilities and design changes with the local control center. *Provide technical expertise in mechanical, instrument, electrical, and/or automation specifications and standards as required. *Specify and procure instrumentation and controls related equipment used in automation systems. *Develop contractor bid documents, conduct bid process, select contractor and manage contractor throughout automation capital projects. *Develop, modify existing procedures and standards such as CRM documents, source control, and audit documentation / requests. This requires collaboration with team members and other departments such as IT/SCADA, Compliance and Control Center. Participation in CRM audits required to answer automation/SCADA questions.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 20, 2024

Plymouth, MI

|

Customer Service

|

Contract-to-perm

|

$14 - $22 (hourly estimate)

{"JobID":358281,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-83.4365454545455,"Longitude":42.3866363636364,"Distance":null},"State":"Michigan","Zip":"48170","ReferenceID":"PHX-705689","PostedDate":"\/Date(1716203798000)\/","Description":"An employer of Insight Global\u0027s is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Plymouth, MI. The group will be apart of building out a new team for the healthcare company and must have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and metric. Sometimes, this role will make outbound calls to customers that need to be called back or to provide further information to complete the patients documents for packages to be shipped directly to their home. It is important that this individual has strong data entry skills and attention to detail. Must be flexible as the schedule may vary.Training: first 3 - 4 weeks Training shift Michigan-9am-5:30pm ESTMichigan- 8am-6pm EST Monday-Friday (currently) - 9am-5pm EST Saturday (day off during the week)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Inbound Customer Service Representative - MI","City":"Plymouth","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*THIS POSITION SITS ONSITE FULL TIME IN PLYMOUTH, MI-1-3+ years of experience in a INBOUND customer service role with recent call center experience - Strong data entry/ typing experience- Experience with 3 computer screens (2 monitors and 1 laptop) -- all equipment provided-Proven record of good attendance-Proven customer service skills in previous experiences","Skills":"","Industry":"Customer Service","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":21.6000,"SalaryLow":14.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Plymouth, MI. The group will be apart of building out a new team for the... healthcare company and must have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and metric. Sometimes, this role will make outbound calls to customers that need to be called back or to provide further information to complete the patients documents for packages to be shipped directly to their home. It is important that this individual has strong data entry skills and attention to detail. Must be flexible as the schedule may vary.Training: first 3 - 4 weeks Training shift Michigan-9am-5:30pm ESTMichigan- 8am-6pm EST Monday-Friday (currently) - 9am-5pm EST Saturday (day off during the week)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

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