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Jul 15, 2026

Draper, UT

|

Collections

|

Perm

|

$140k - $175k (estimate)

{"JobID":552490,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-111.84,"Longitude":40.49,"Distance":null},"State":"Utah","Zip":"84020","ReferenceID":"DGW-b014b4a5-d4a5-4f15-8fef-809d8b8863eb","PostedDate":"\/Date(1784146752000)\/","Description":"A client of Insight Global is looking to hire a Vice President of Outsourced Operations in Draper, UT. This person will oversee the performance of outsourced collection operations, with a primary focus on managing relationships with approximately 25 law firms that handle legal collections, judgments, garnishments, and related recovery efforts. They will lead a team of managers and legal operations personnel, drive collection revenue and portfolio performance, establish vendor expectations, monitor legal and agency KPIs, and ensure compliance with state and federal regulations. This individual will be responsible for improving law firm performance, reducing costs, driving operational efficiencies, managing external vendors and collection agencies, and supporting business growth targets. The ideal candidate will be a strong leader who can hold vendors accountable, improve results, and partner with executive leadership to maximize portfolio returns. The compensation range for this role is $150,000-$180,000 annually plus bonus oWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Vice President, Outsourced Operations","City":"Draper","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Must Haves5+ years of collections experience within debt buying, debt recovery, or consumer collections environments3+ years of experience managing law firm networks, legal collections, or outsourced legal operations5+ years of vendor management experience overseeing external partners, agencies, or service providersExperience leading managers and large teams with responsibility for revenue, performance, and operational KPIsExperience managing collection performance, legal workflows, budgets, and vendor accountability","Skills":"PlussesExperience in debt purchasing organizationsExperience overseeing collection agencies and specialty servicing vendors (bankruptcy, estates, etc.)Background managing multi-state legal collections portfoliosExperience with legal performance analytics and forecastingPrevious leadership experience at the Director or VP level","Industry":"Collections","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":175000.0000,"SalaryLow":140000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A client of Insight Global is looking to hire a Vice President of Outsourced Operations in Draper, UT. This person will oversee the performance of outsourced collection operations, with a primary... focus on managing relationships with approximately 25 law firms that handle legal collections, judgments, garnishments, and related recovery efforts. They will lead a team of managers and legal operations personnel, drive collection revenue and portfolio performance, establish vendor expectations, monitor legal and agency KPIs, and ensure compliance with state and federal regulations. This individual will be responsible for improving law firm performance, reducing costs, driving operational efficiencies, managing external vendors and collection agencies, and supporting business growth targets. The ideal candidate will be a strong leader who can hold vendors accountable, improve results, and partner with executive leadership to maximize portfolio returns. The compensation range for this role is $150,000-$180,000 annually plus bonus oWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jun 05, 2026

Vancouver, BC

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Accounting

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Contract

|

$22 - $28 (hourly estimate)

{"JobID":538493,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":0,"Longitude":0,"Distance":null},"State":"British Columbia","Zip":"V6B 1","ReferenceID":"TOR-79263649-3991-41f3-9ac5-c332dc2ba76d","PostedDate":"\/Date(1780692178000)\/","Description":"Our client is an established law firm in Vancouver, is seeking a temporary Accounting Clerk. This is an operational, contract to provide vital support during an upcoming accounting system migration from Soluno to CosmoLex. The firm\u0027s internal accounting team is currently operating at capacity, and this temporary role is designed to handle routine-to-complex operational transactions and clerical functions to help manage the transition workload. Reporting directly to the firm?s two internal accountants, the scope of the role is strictly operational. It focuses entirely on general operating expenses, accounts payable, accounts receivable, and heavy data migration support. This position explicitly excludes any involvement with trust accounting or trust disbursements. The day-to-day functions will heavily depend on the candidate\u0027s level of experience and analytical capability:? Level One Support Focus: Routine clerical tasks, heavy volume data entry, basic data verification, and following highly standardized accounting procedures. ? Level Two Support Focus: More complex data functions requiring judgment, analysis, and data manipulation between systems using Microsoft Excel. ? Migration Specific Work: Exporting financial information out of Soluno into Excel, manipulating and formatting the fields to ensure compatibility (such as transforming a single-line address into separate street name and number fields), and prepping the data for the accountants and outside conversion consultants to upload into CosmoLex. Responsibilities? Input high-volume accounts payable, process vendor invoices, and accurately enter operational financial transactions under general instruction from the accountants. ? Manipulate, sort, and clean accounting data exported from Soluno within Microsoft Excel to ensure compatibility with CosmoLex system requirements. ? Perform meticulous data verification and data entry to ensure accuracy before and after system migration uploads. ? Assist the accounting team with daily operational functions, which may include posting journal entries, reconciling operational reports, and generating operational payments. Adhere strictly to the law firm?s rigorous internal data security, privacy, and confidentiality policies.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Accounting Clerk","City":"Vancouver","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? Experience: 2 to 5 years of dedicated bookkeeping, accounting, AR/AP experience. ? Legal Industry Exposure: Prior experience working within a law firm environment to ensure familiarity with legal billing files, multi-matter client file structures, standard legal transaction numbering systems, and operational files (e.g., litigation expenses, binding services, courier tracking). ? Technical Skills: Strong proficiency in Microsoft Excel, specifically for sorting and manipulating data fields. ? System Knowledge: Experience working with CosmoLex legal accounting platforms. Core Competency: Demonstrated experience managing foundational accounts payable (AP) and accounts receivable (AR) processes.","Skills":"? Post-secondary degree, diploma, or formal training program specializing in accounting or bookkeeping. Exposure to or familiarity with CosmoLex and Soluno Accounting Systems.","Industry":"Accounting","Country":"Canada","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":28.0000,"SalaryLow":22.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Our client is an established law firm in Vancouver, is seeking a temporary Accounting Clerk. This is an operational, contract to provide vital support during an upcoming accounting system migration... from Soluno to CosmoLex. The firm's internal accounting team is currently operating at capacity, and this temporary role is designed to handle routine-to-complex operational transactions and clerical functions to help manage the transition workload. Reporting directly to the firm?s two internal accountants, the scope of the role is strictly operational. It focuses entirely on general operating expenses, accounts payable, accounts receivable, and heavy data migration support. This position explicitly excludes any involvement with trust accounting or trust disbursements. The day-to-day functions will heavily depend on the candidate's level of experience and analytical capability:? Level One Support Focus: Routine clerical tasks, heavy volume data entry, basic data verification, and following highly standardized accounting procedures. ? Level Two Support Focus: More complex data functions requiring judgment, analysis, and data manipulation between systems using Microsoft Excel. ? Migration Specific Work: Exporting financial information out of Soluno into Excel, manipulating and formatting the fields to ensure compatibility (such as transforming a single-line address into separate street name and number fields), and prepping the data for the accountants and outside conversion consultants to upload into CosmoLex. Responsibilities? Input high-volume accounts payable, process vendor invoices, and accurately enter operational financial transactions under general instruction from the accountants. ? Manipulate, sort, and clean accounting data exported from Soluno within Microsoft Excel to ensure compatibility with CosmoLex system requirements. ? Perform meticulous data verification and data entry to ensure accuracy before and after system migration uploads. ? Assist the accounting team with daily operational functions, which may include posting journal entries, reconciling operational reports, and generating operational payments. Adhere strictly to the law firm?s rigorous internal data security, privacy, and confidentiality policies.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Aug 21, 2025

Toronto, ON

|

Corporate Operations

|

Perm

|

$100k - $150k (estimate)

{"JobID":435912,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-79.3803077272727,"Longitude":43.6845622727273,"Distance":null},"State":"Ontario","Zip":"M5R3K4","ReferenceID":"DGC-11c53888-9d40-4762-b943-e0852841a357","PostedDate":"\/Date(1755775024000)\/","Description":"Insight Global is seeking a Civil Lawyer to join a well-established boutique law firm in Toronto that has been serving the community for over 35 years. This is a unique opportunity to work with a small, dedicated team that values integrity, client advocacy, and legal excellence.The ideal candidate will bring strong experience in civil litigation, with a deep understanding of Statutory Accident Benefits (SABS) and Legal Expense Insurance (LET). Youll be joining a firm that prioritizes personalized service and direct client engagement.Key ResponsibilitiesManage a caseload of civil litigation files including personal injury, insurance disputes, and employment law.Interpret and apply statutory frameworks such as SABS and LET to guide case strategy.Draft legal documents including pleadings, motions, affidavits, and settlement agreements.Represent clients in court proceedings, mediations, and settlement conferences.Conduct legal research and provide strategic legal advice.Maintain strong client relationships through clear, empathetic communication.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Civil Lawyer","City":"Toronto","ExpirationDate":null,"PriorityOrder":0,"Requirements":"LL.B or J.D. from a recognized Canadian law school.Member in good standing with the Law Society of Ontario.Minimum 2 years of experience in civil litigation.Proven knowledge of Statutory Accident Benefits and Legal Expense Insurance.Strong written and oral advocacy skills.Ability to work independently and collaboratively in a small team setting.","Skills":"","Industry":"Corporate Operations","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":150000.0000,"SalaryLow":100000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is seeking a Civil Lawyer to join a well-established boutique law firm in Toronto that has been serving the community for over 35 years. This is a unique opportunity to work with a... small, dedicated team that values integrity, client advocacy, and legal excellence.The ideal candidate will bring strong experience in civil litigation, with a deep understanding of Statutory Accident Benefits (SABS) and Legal Expense Insurance (LET). Youll be joining a firm that prioritizes personalized service and direct client engagement.Key ResponsibilitiesManage a caseload of civil litigation files including personal injury, insurance disputes, and employment law.Interpret and apply statutory frameworks such as SABS and LET to guide case strategy.Draft legal documents including pleadings, motions, affidavits, and settlement agreements.Represent clients in court proceedings, mediations, and settlement conferences.Conduct legal research and provide strategic legal advice.Maintain strong client relationships through clear, empathetic communication.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jul 09, 2026

New York, NY

|

Desktop Support

|

Contract

|

$30 - $38 (hourly estimate)

{"JobID":550006,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-73.99,"Longitude":40.71,"Distance":null},"State":"New York","Zip":"10017","ReferenceID":"DC0-488bc08a-4c09-43d4-8596-64ebc58a3176","PostedDate":"\/Date(1783595876000)\/","Description":"Deployment Technicians will support a large-scale law firm merger, assisting with the integration of end users from two legacy environments into a new, unified IT environment, followed by a Windows 11 upgrade initiative. The ideal candidate will have strong technical skills, excellent communication abilities, and experience delivering white-glove support to professional services users.This role requires strict adherence to established processes and runbooks, close collaboration with project managers and IT stakeholders, and a strong focus on minimizing user disruption during onboarding and upgrade activities.Key ResponsibilitiesSupport a phased deployment project, beginning with onboarding users into the merged firm environment, followed by upgrading existing machines to Windows 11Pre-provision and configure devices using Microsoft AutopilotDeploy, configure, and validate Windows 11 endpoints according to firm standardsEnroll and support mobile devices (iOS and Android) using Microsoft IntuneAssist with user setup, profile configuration, and validation of access to required applications and resourcesProvide hands-on, desk-side and remote technical support to end users throughout onboarding and upgrade activitiesTroubleshoot and resolve issues related to device provisioning, user access, OS upgrades, and application compatibilityFollow established runbooks, deployment procedures, and security standardsDocument deployment steps, issues, resolutions, and best practices to support knowledge transferCollaborate with infrastructure, identity, security, and application teams to ensure a smooth transitionProvide feedback and recommendations to improve deployment processes and user experienceTrack and manage device inventory throughout the deployment lifecycleTravel to firm office locations within the region as required to support onsite deploymentsTargeting $35 an hourWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Desktop Technician-NYC","City":"New York","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Experience supporting Windows 10 and Windows 11 operating systems in enterprise environmentsExperience with iOS and Android device supportSolid understanding of Active Directory, including users, groups, and computer objectsProficiency with Microsoft Intune for device deployment, configuration, and managementHands-on experience with Microsoft Intune MDM/MAM solutionsFamiliarity with device imaging and deployment tools such as Intune Autopilot, SCCM, MDTStrong troubleshooting skills across hardware, software, and user configuration issuesWorking knowledge of networking fundamentals (TCP/IP, DNS, DHCP)Prior experience supporting professional services or law firm environments is strongly preferred","Skills":"","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":38.0000,"SalaryLow":30.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Deployment Technicians will support a large-scale law firm merger, assisting with the integration of end users from two legacy environments into a new, unified IT environment, followed by a Windows... 11 upgrade initiative. The ideal candidate will have strong technical skills, excellent communication abilities, and experience delivering white-glove support to professional services users.This role requires strict adherence to established processes and runbooks, close collaboration with project managers and IT stakeholders, and a strong focus on minimizing user disruption during onboarding and upgrade activities.Key ResponsibilitiesSupport a phased deployment project, beginning with onboarding users into the merged firm environment, followed by upgrading existing machines to Windows 11Pre-provision and configure devices using Microsoft AutopilotDeploy, configure, and validate Windows 11 endpoints according to firm standardsEnroll and support mobile devices (iOS and Android) using Microsoft IntuneAssist with user setup, profile configuration, and validation of access to required applications and resourcesProvide hands-on, desk-side and remote technical support to end users throughout onboarding and upgrade activitiesTroubleshoot and resolve issues related to device provisioning, user access, OS upgrades, and application compatibilityFollow established runbooks, deployment procedures, and security standardsDocument deployment steps, issues, resolutions, and best practices to support knowledge transferCollaborate with infrastructure, identity, security, and application teams to ensure a smooth transitionProvide feedback and recommendations to improve deployment processes and user experienceTrack and manage device inventory throughout the deployment lifecycleTravel to firm office locations within the region as required to support onsite deploymentsTargeting $35 an hourWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jun 29, 2026

Houston, TX

|

Administrative Assistant

|

Contract

|

$41 - $51 (hourly estimate)

{"JobID":546827,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-95.38,"Longitude":29.76,"Distance":null},"State":"Texas","Zip":"77002","ReferenceID":"PHL-8275f43d-5d87-4d50-9669-f6f9b33fc8f3","PostedDate":"\/Date(1782771612000)\/","Description":"Insight Global is working with an AM 100 law firm\u0027s Houston office on a Professional Assistant opportunity to support the attorneys in the Litigation Practice Group in delivering the highest level of service to internal and external clients alike. As a contributing team member, the Professional Assistant is proactive in balancing multiple work demands, taking personal responsibility for the quality and timeliness of their work and maintaining client and firm confidentiality. The Professional Assistant maintains a professional demeanor and focus and seeks to maximize team contribution and minimize disruptions to the workday.This role has a hybrid working arrangement. Potential candidates must live within commuting distance of our Houston office to be onsite 4 days per week. In this role, you will report to the Office Administrator.Essential Functions:Create, edit, format and proofread documents.Prepare legal documents for e-Filing and filing via PACER.Communicate to and on behalf of the attorneys using firm technology.Prepare new client matter request packets and coordinate approval; coordinate conflict search processes; and prepare retainer letters.Review proformas and edit bills according to client billing arrangement.Enter, track, and coordinate new client/matter information.Edit and coordinate client pitches with Marketing Department.Maintain InterAction and/or Extranet data.Maintain electronic and paper files in accordance with firm guidelines.Maintain and monitor attorney calendars.Coordinate and/or book travel arrangements.Prepare, track, and maintain attorney expenses in Chrome River.Organize and coordinate conference calls and client meetings.Perform other responsibilities as assigned.Work additional hours as needed to fulfill job requirements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"TEMP Litigation Legal Secretary","City":"Houston","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-5+ years of legal secretarial or assistant experience.-Associates degree preferred; Notary Public is a plus.","Skills":"-maritime law experience highly preferred","Industry":"Administrative Assistant","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":51.0000,"SalaryLow":40.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is working with an AM 100 law firm's Houston office on a Professional Assistant opportunity to support the attorneys in the Litigation Practice Group in delivering the highest level of... service to internal and external clients alike. As a contributing team member, the Professional Assistant is proactive in balancing multiple work demands, taking personal responsibility for the quality and timeliness of their work and maintaining client and firm confidentiality. The Professional Assistant maintains a professional demeanor and focus and seeks to maximize team contribution and minimize disruptions to the workday.This role has a hybrid working arrangement. Potential candidates must live within commuting distance of our Houston office to be onsite 4 days per week. In this role, you will report to the Office Administrator.Essential Functions:Create, edit, format and proofread documents.Prepare legal documents for e-Filing and filing via PACER.Communicate to and on behalf of the attorneys using firm technology.Prepare new client matter request packets and coordinate approval; coordinate conflict search processes; and prepare retainer letters.Review proformas and edit bills according to client billing arrangement.Enter, track, and coordinate new client/matter information.Edit and coordinate client pitches with Marketing Department.Maintain InterAction and/or Extranet data.Maintain electronic and paper files in accordance with firm guidelines.Maintain and monitor attorney calendars.Coordinate and/or book travel arrangements.Prepare, track, and maintain attorney expenses in Chrome River.Organize and coordinate conference calls and client meetings.Perform other responsibilities as assigned.Work additional hours as needed to fulfill job requirements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jun 04, 2026

Burbank, CA

|

Administrative Assistant

|

Contract-to-perm

|

$21 - $26 (hourly estimate)

{"JobID":537914,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-118.32,"Longitude":34.17,"Distance":null},"State":"California","Zip":"91506","ReferenceID":"DGW-18c70d0a-b6da-457d-92ea-89c6782e64d2","PostedDate":"\/Date(1780597616000)\/","Description":"A reputable law firm is seeking a detail-oriented and highly organized Real Estate Closer to support residential and/or commercial real estate transactions from contract through closing. This role will work closely with attorneys, clients, lenders, and title/escrow partners to ensure accurate and timely execution of closing transactions.The ideal candidate has strong experience in real estate transactions, document preparation, and closing coordination within a legal or title environmentWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Real Estate Closer","City":"Burbank","ExpirationDate":null,"PriorityOrder":0,"Requirements":"2+ years of experience in real estate closings, transaction coordination, or real estate paralegal workExperience working within a law firm, title company, lender, or real estate environmentStrong understanding of closing processes for residential and/or commercial real estate transactionsFamiliarity with title review, due diligence, and closing documentationExceptional attention to detail, organization, and time management skillsStrong communication skills with the ability to work cross-functionally with multiple stakeholdersProficiency with Microsoft Office and document management systems","Skills":"","Industry":"Administrative Assistant","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":26.0000,"SalaryLow":20.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A reputable law firm is seeking a detail-oriented and highly organized Real Estate Closer to support residential and/or commercial real estate transactions from contract through closing. This role... will work closely with attorneys, clients, lenders, and title/escrow partners to ensure accurate and timely execution of closing transactions.The ideal candidate has strong experience in real estate transactions, document preparation, and closing coordination within a legal or title environmentWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jun 18, 2026

White Plains, NY

|

Administrative Assistant

|

Perm

|

$75k - $90k (estimate)

{"JobID":543194,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-73.75,"Longitude":41.02,"Distance":null},"State":"New York","Zip":"10605","ReferenceID":"DGO-e5bb0b0b-b50a-4d19-998c-8dcff5361345","PostedDate":"\/Date(1781806606000)\/","Description":"Our client, a fast-paced matrimonial law firm in White Plains, NY, is seeking an experienced Paralegal to support a team of attorneys handling a high-volume caseload. This individual will play a critical role in managing family law matters, including divorce proceedings, and must be proactive, detail-oriented, and comfortable working in a dynamic environment.Key Responsibilities- Provide direct support to two attorneys (with additional collaboration across a team of four attorneys, both onsite and remote)- Serve as a primary point of contact for clients answering calls, gathering information, and vetting potential cases- Draft, review, and proofread legal documents, including pleadings and divorce-related filings- Manage and track discovery compliance, including document collection, organization, and deadlines- Prepare and file legal documents with courts (e-filings and physical filings as needed)- Redline documents and assist with revisions throughout the litigation process- Maintain organized case files and assist with heavy caseload management- Support attorneys with general administrative and legal tasks as neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Paralegal","City":"White Plains","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 3?5 years of Paralegal experience, preferably within family law or matrimonial law- Strong experience drafting legal documents, including pleadings and divorce-related materials- Familiarity with discovery processes and compliance requirements- Notary Public certification (or willingness to obtain)- Excellent communication skills, particularly when interacting with clients in sensitive situations- Highly organized with the ability to manage multiple priorities in a high-volume environment","Skills":"","Industry":"Administrative Assistant","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":90000.0000,"SalaryLow":75000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Our client, a fast-paced matrimonial law firm in White Plains, NY, is seeking an experienced Paralegal to support a team of attorneys handling a high-volume caseload. This individual will play a... critical role in managing family law matters, including divorce proceedings, and must be proactive, detail-oriented, and comfortable working in a dynamic environment.Key Responsibilities- Provide direct support to two attorneys (with additional collaboration across a team of four attorneys, both onsite and remote)- Serve as a primary point of contact for clients answering calls, gathering information, and vetting potential cases- Draft, review, and proofread legal documents, including pleadings and divorce-related filings- Manage and track discovery compliance, including document collection, organization, and deadlines- Prepare and file legal documents with courts (e-filings and physical filings as needed)- Redline documents and assist with revisions throughout the litigation process- Maintain organized case files and assist with heavy caseload management- Support attorneys with general administrative and legal tasks as neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Nov 11, 2025

Mount Pleasant, SC

|

Administrative Assistant

|

Perm

|

$75k - $115k (estimate)

{"JobID":466072,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-79.86,"Longitude":32.82,"Distance":null},"State":"South Carolina","Zip":"29464","ReferenceID":"DGW-e76e966e-a07f-484f-828a-278d24440127","PostedDate":"\/Date(1762887112000)\/","Description":"We are seeking Associate Attorneys to join a well-established law firm in Mount Pleasant, SC. This is a direct hire opportunity offering a collaborative environment and the chance to work alongside experienced partners. The ideal candidate will be detail-oriented, eager to learn, and committed to delivering exceptional legal services.Key Responsibilities:? Represent clients in matters related to workers? compensation, personal injury, and medical law.? Draft and review legal documents, pleadings, and correspondence.? Conduct legal research and prepare case strategies.? Manage deadlines and ensure compliance with court requirements.? Collaborate with senior attorneys and support staff to provide high-quality client service.This is a direct (perm) hire opportunity paying between $80,000 and $110,000 and requires ability to work on site in Mt. Pleasant, SC. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Associate Attorney","City":"Mount Pleasant","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? Experience: 1?5+ years as an attorney (open to candidates who recently passed the bar).? Licensure: Must have passed the bar and be licensed to practice in South Carolina.? Strong organizational skills and ability to manage multiple cases.? Excellent written and verbal communication skills.? Must work on-site 5 days per week in Mount Pleasant, SC.","Skills":"? Experience in workers? compensation, personal injury, or medical law.? A willingness to learn and work in a team-oriented environment.","Industry":"Administrative Assistant","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":115000.0000,"SalaryLow":75000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

We are seeking Associate Attorneys to join a well-established law firm in Mount Pleasant, SC. This is a direct hire opportunity offering a collaborative environment and the chance to work alongside... experienced partners. The ideal candidate will be detail-oriented, eager to learn, and committed to delivering exceptional legal services.Key Responsibilities:? Represent clients in matters related to workers? compensation, personal injury, and medical law.? Draft and review legal documents, pleadings, and correspondence.? Conduct legal research and prepare case strategies.? Manage deadlines and ensure compliance with court requirements.? Collaborate with senior attorneys and support staff to provide high-quality client service.This is a direct (perm) hire opportunity paying between $80,000 and $110,000 and requires ability to work on site in Mt. Pleasant, SC. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jul 15, 2026

Palo Alto, CA

|

Help Desk

|

Contract

|

$42 - $52 (hourly estimate)

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The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the \"faces\" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won\u0027t be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneouslyCompensation: $29-31/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Tier 2 Service Desk Analyst (onsite Palo Alto)","City":"Palo Alto","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 3+ years experience as a Service Desk Analyst or Technical Support - experience with white glove support c-level/executives- previous technical research experience for complex tickets- hands-on documentation experience writing KBs, etc- Proven expertise with positive customer service skills and communication skills- onsite technical support experience as well as remote support- Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk- Demonstrated support of enterprise environments, including: (preferred to have experience, but if not we can teach!)Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripheralsSupport of Microsoft Windows 10 Operating SystemSupport of MS O365 provisioned accountsSupport of mobile devices such as iphone, android, iPads, Surface Devices, etc.Password Reset, Account Unlock, etc.Support of MacBook devices and MacOSSupport of collaboration platforms and environments such as Zoom, Slack, MS Teams, etc.Use of remote-support technologies such as Bomgar, TeamViewer, BeyondTrust., etc.","Skills":"- Prior experience working within a firm environment including Accounting, Consulting or Legal organizations is a strong plus- Experience with ACD systems, such as any of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NICE InContact, Five9 (preferred)- ServiceNow experience- Legal applications (iManage, InTapp, Box, etc)- Experience supporting MacOS 10-11; MacBook Air and MacBook Pro- Technical certifications","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":52.0000,"SalaryLow":41.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk onsite in their Palo Alto office - The shift is... 830am-530pm PST. The Service Desk supports roughly 3000+ end users. This analyst will sit onsite in the Palo Alto CA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneouslyCompensation: $29-31/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

May 07, 2026

Seattle, WA

|

Help Desk

|

Contract

|

$24 - $30 (hourly estimate)

{"JobID":527701,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-122.33,"Longitude":47.61,"Distance":null},"State":"Washington","Zip":"98101","ReferenceID":"BOS-d4b389ff-b8ac-4c23-8805-4bc7c7171845","PostedDate":"\/Date(1778157442000)\/","Description":"An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk onsite in their Seattle office - The shift is 9am-6pm PST. The Service Desk supports roughly 3000+ end users. This analyst will sit onsite in the Seattle WA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the \"faces\" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won\u0027t be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 9am-6pmCompensation: $30-33/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Tier 2 Service Desk Analyst (onsite Seattle)","City":"Seattle","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 3+ years experience as a Service Desk Analyst or Technical Support - experience with white glove support c-level/executives- previous technical research experience for complex tickets- hands-on documentation experience writing KBs, etc- Proven expertise with positive customer service skills and communication skills- onsite technical support experience as well as remote support- Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk- Demonstrated support of enterprise environments, including: (preferred to have experience, but if not we can teach!)Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripheralsSupport of Microsoft Windows 10 Operating SystemSupport of MS O365 provisioned accountsSupport of mobile devices such as iphone, android, iPads, Surface Devices, etc.Password Reset, Account Unlock, etc.Support of MacBook devices and MacOSSupport of collaboration platforms and environments such as Zoom, Slack, MS Teams, etc.Use of remote-support technologies such as Bomgar, TeamViewer, BeyondTrust., etc.","Skills":"- Prior experience working within a firm environment including Accounting, Consulting or Legal organizations is a strong plus- Experience with ACD systems, such as any of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NICE InContact, Five9 (preferred)- ServiceNow experience- Legal applications (iManage, InTapp, Box, etc)- Experience supporting MacOS 10-11; MacBook Air and MacBook Pro- Technical certifications","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":30.0000,"SalaryLow":24.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk onsite in their Seattle office - The shift is... 9am-6pm PST. The Service Desk supports roughly 3000+ end users. This analyst will sit onsite in the Seattle WA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 9am-6pmCompensation: $30-33/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

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