Job Search Results for help desk

An employer is looking for a Help Desk Analyst in Saint Joseph, MI. You will be working alongside other helpdesk agents to support their 750+ locations. You will be taking around 30 inbound calls a... More day and making outbound calls when needed. You will provide first level technical support for anything related to their POS software installations, setting up printers, creating user accounts with Active Directory, etc. On-the-job training will be provided for the first 1-2 weeks with a member of the Help Desk team. Shifts are determined on seniority. May change after contract duration, but candidate need to be flexible to any shift time. Current opening is 11 am - 8 pm. This role will be part of their Management Training Program. Giving employees the opportunity to work with different teams in order to determine which division they'd like to join. This is a great opportunity to expand one's skillset within a growing industry. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected]. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Job Summary: We are seeking a motivated and skilled Helpdesk Technician to join our team. The ideal candidate will provide exceptional over-the-phone and in-person technical support to all client... More locations, with a primary focus on the Tilton area. This role involves supporting internal employees' technology needs, particularly Dell and mobile products, and managing a personal queue of 20-40 tickets per week.Key Responsibilities: * Provide over-the-phone technical support to internal employees across all client locations, with a focus on Tilton, NH. * Troubleshoot and resolve issues related to Dell and mobile products. * Manage and prioritize a personal queue of 20-40 tickets per week using a ticketing system. * Deliver excellent customer service and maintain a high level of professionalism in all interactions. * Document and track issues, resolutions, and follow-up actions in the ticketing system. * Collaborate with other IT team members to ensure timely resolution of technical issues. * Stay updated on the latest technology trends and support tools.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected]. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a highly skilled Help Desk Analyst to join our team in supporting a prominent aerospace client in Southern California. Day to day responsibilies include handlignt ickets to... More support a variety of engineering work stations and applications such using CATIA or Doors. They will focus in on refreshing to Windows 11. This individual wil be expected to utilizing RMF (Risk Management Framework) configuration. This position will require the individual to work a 9/80 schedule 5 days a week in Seal Beach, CA.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected]. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A company in Broomfield, CO is looking for a Help Desk Support Specialist I to join their team. This Help Desk Specialist is responsible for handling tickets, providing remote support, and helping... More end users to resolve issues related to account administration and hardware, software, system and network status. They will also be responsible for working closely with internal teams and documentation. The ideal candidate will be customer-oriented, able to work flexible hours based on a shift schedule and have an Interim Secret / Secret security clearance or ability to obtain a clearance. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected]. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

-Provide Tier 1 and Tier 2 Help Desk support to user community (phone, email or drive-by)-Follow established processes, using Active Directory to reset user passwords, create/delete user accounts and... More assign account privileges-Utilize remote access tools such as DameWare, Jabber, Microsoft Teams to resolve issues-Utilize Ticket Web (JIRA) to log tickets-Document and update known fixes for future reference in knowledge base-Perform WebRAO duties to issue PKI certs for secure browsers-iPhone 13 and tablet support (set up email access)-Daily checks and performance monitoring to ensure system integrity, documenting and reporting alerts per established processes-Assign, activate, troubleshoot and reset RSA Tokens-Entrust Administrator duties (create, restore and troubleshoot accounts)-Escalate Issues as needed to Tier 3 (Server, Exchange, Network, SharePoint) TeamsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected]. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Gloal is seeking an IT Help Desk individual to support a large aerospace client in Southern California. This individual will be expected to support proprietary programs network operations... More customers. The main responsibility includes serving as the first point of contact for users seeking technical assistance via phone, email, or in-person. This includes support for user access to computing systems, phones, IT applications, and private network services. They will be expected to manage user accounts, permissions, and access rights in accordance with security policies and procedures along with monitoring service desk performance metrics and contribute to continuous improvement initiatives. It is 5 days a week onsite in Seal Beach, CA, Titusville, FL or Herndon, VA.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected]. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Help desk representative to work on-site for the Presbyterian Church Foundation in Jeffersonville, Indiana. They will be providing tier 1 and 2 support for all of the... More technical users of the company. They need to be willing to go on site 5 days per week.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected]. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Help Desk Technician to join a Client Support team for a utility's client. Help Desk Technicians ensure proper computer operations so that end users can accomplish... More business tasks. This includes providing a single point of contact for end users and receiving, prioritizing, documenting, and actively resolving issues. This work is done by telephone, via e-mail, and periodically in person at the Service Bar in a timely, accurate, and professional fashion.Typical work hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. One week on-call rotation every 10 weeks.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected]. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

- 2+ years of experience supporting workstation, printer, and other endpoint hardware - Experience supporting MS Office 365 applications, including MS Teams- Professional experience using ServiceNow... More for a ticketing system- Experience working directly (in person) with business stakeholdersWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected]. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A client in the greater Nashville, TN area is looking for a Service Desk Tech candidate. The Service Desk Tech will provide support of POS hardware and software for Retail Stores in the US. Duties... More include, providing call handling, developing and training staff, and assisting as needed to handle support call volumes. They will also be responsible for troubleshooting and escalating issues to POS Software Team if unable to resolve. They will monitor open issues from tracking and voice mail systems; escalate if not resolved on a timely basis an create reporting to show statistics of incoming requests, including performance stats.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected]. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less