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Jun 25, 2024

Aliso Viejo, CA

|

Help Desk

|

Contract-to-perm

|

$21 - $26 (hourly estimate)

{"JobID":365229,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-117.717818181818,"Longitude":33.5926363636364,"Distance":null},"State":"California","Zip":"92656","ReferenceID":"HSW-714426","PostedDate":"\/Date(1719335655000)\/","Description":"An employer in the Aliso Viejo area is seeking a Help Desk Specialist. This individual will be working on site, 40 hrs/week. The company is looking for someone with 2+ years in a Help Desk role with strong troubleshooting experience \u0026 experience working with password resets/changes, setting up computers, configuring laptops, and other basic troubleshooting duties. Must have experience working with a ticketing system. On a daily basis, this person will be assisting with Soft skills are very important for this role.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Help Desk","City":"Aliso Viejo","ExpirationDate":null,"PriorityOrder":0,"Requirements":"2 years in a Help Desk roleExperience working with a ticketing systemStrong troubleshooting experiencePersonality is important - this candidate will be working with executives on site, as well as supporting internal employees remotely.","Skills":"Healthcare experience","Industry":"Help Desk","Country":"US","Division":"IGH","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":26.0000,"SalaryLow":20.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An employer in the Aliso Viejo area is seeking a Help Desk Specialist. This individual will be working on site, 40 hrs/week. The company is looking for someone with 2+ years in a Help Desk role with... strong troubleshooting experience & experience working with password resets/changes, setting up computers, configuring laptops, and other basic troubleshooting duties. Must have experience working with a ticketing system. On a daily basis, this person will be assisting with Soft skills are very important for this role.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jul 03, 2024

Austin, TX

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Help Desk

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Contract,Perm Possible

|

$15 - $19 (hourly estimate)

{"JobID":366680,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-97.7261818181818,"Longitude":30.2722727272727,"Distance":null},"State":"Texas","Zip":"78753","ReferenceID":"MSY-716283","PostedDate":"\/Date(1719998179000)\/","Description":"One of Insight Global\u0027s Fortune 500 clients is looking for Remote Help Desk candidates. For this position, all candidates will provide 24/7 remote technical support to all retail store associates and non-retail store associates. The help desk agent will be responsible for following all steps in Service Now to troubleshoot issues reported and resolve or escalate to the appropriate contacts. The agent will be working with store associates\u0027 technical issues on proprietary ordering system, ESVS and Order Up. This includes troubleshooting errors caused with order changes, payments, deliveries, will calls and installs This technical support specialist will work within ServiceNow to track personal metrics like talk time, calls resolved, adherence, quality, etc. All individuals must have excellent customer service skills and have prior experience working in a call center environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Help Desk Agent","City":"Austin","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*1+ year of remote help desk experience *Experience with ServiceNow","Skills":"","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":19.0000,"SalaryLow":15.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

One of Insight Global's Fortune 500 clients is looking for Remote Help Desk candidates. For this position, all candidates will provide 24/7 remote technical support to all retail store associates and... non-retail store associates. The help desk agent will be responsible for following all steps in Service Now to troubleshoot issues reported and resolve or escalate to the appropriate contacts. The agent will be working with store associates' technical issues on proprietary ordering system, ESVS and Order Up. This includes troubleshooting errors caused with order changes, payments, deliveries, will calls and installs This technical support specialist will work within ServiceNow to track personal metrics like talk time, calls resolved, adherence, quality, etc. All individuals must have excellent customer service skills and have prior experience working in a call center environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jul 11, 2024

Dover, DE

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Help Desk

|

Contract

|

$20 - $25 (hourly estimate)

{"JobID":367917,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-75.498,"Longitude":39.155,"Distance":null},"State":"Delaware","Zip":"19901","ReferenceID":"KPD-718373","PostedDate":"\/Date(1720703764000)\/","Description":"A large government client is looking to add 1 experienced help desk analysts to their team. These individuals should be well versed in both over-the-phone and deskside support. 95% of this position will be over-the-phone and remote support, however they should have the ability to work on hardware if/when necessary. These individuals should have excellent customer service and communication skills, and be willing to go onsite to the office in New Castle, Delaware 1 day a week. This individual also has to be open to some 10:30AM - 7PM shifts on occasion. Compensation is between $20-$25 /hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Help Desk Technician","City":"Dover","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? 1-3 years of professional helpdesk analyst experience, ideally supporting a large company of internal end users? Ticketing System Experience (ideally ServiceNow but open to any systems)? Excellent communication and customer service experience? Basic LAN/ WAN and VPN troubleshooting experienceElevated, tier 2 service desk experience","Skills":"- A+, Network+, or Desktop Dell Certified- Any other certifications","Industry":"Help Desk","Country":"US","Division":"Government","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":25.0000,"SalaryLow":20.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A large government client is looking to add 1 experienced help desk analysts to their team. These individuals should be well versed in both over-the-phone and deskside support. 95% of this position... will be over-the-phone and remote support, however they should have the ability to work on hardware if/when necessary. These individuals should have excellent customer service and communication skills, and be willing to go onsite to the office in New Castle, Delaware 1 day a week. This individual also has to be open to some 10:30AM - 7PM shifts on occasion. Compensation is between $20-$25 /hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jul 12, 2024

Columbus, OH

|

Help Desk

|

Contract

|

$18 - $23 (hourly estimate)

{"JobID":368384,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-82.9701818181818,"Longitude":39.9807272727273,"Distance":null},"State":"Ohio","Zip":"43210","ReferenceID":"COL-715126","PostedDate":"\/Date(1720775765000)\/","Description":"Responds to and diagnosis problems through discussions with users. Performs analysis and assists in a variety of service desk activities including, but not limited to, providing support for customers and end users of OCIO services; guiding end users through troubleshooting procedures; processing and escalating service requests; and providing technical assistance in the setup, installation, and configuration of desktop software and hardware. Service Desk analysts answer customer calls, respond to emails, escalate records to Tier 2 analysts and/or service owners, may perform onsite support, and provide follow up to customers as needed. May be asked to maintain knowledge base articles and provide assistance during major incidents. They are also responsible for determining the needs of faculty, staff and students and the proper support of those needs. Take ownership of all interactions, utilize appropriate follow-through, providing timely feedback. Use the Incident management and Request Fulfillment processes along with the Knowledge Management tool as designed. Identifies opportunities for improvement.Pay Rate : $18-$20We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Help Desk Technician","City":"Columbus","ExpirationDate":null,"PriorityOrder":0,"Requirements":"* 1 year Help Desk/Operations experience, or an equivalent - combination of education and experience * Working knowledge of and experience with desktop hardware and peripheral units or components and their connectivity in a wired or wireless environment, PC and computer terminology, computing technologies, PC operating systems and applications. * Experience with both MAC and Windows systemsBachelor\u0027s Level Degree or equivalent educ/exp","Skills":"* Excellent phone based communication skillsAny industry certifications or experience (Education)","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":23.0000,"SalaryLow":18.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Responds to and diagnosis problems through discussions with users. Performs analysis and assists in a variety of service desk activities including, but not limited to, providing support for customers... and end users of OCIO services; guiding end users through troubleshooting procedures; processing and escalating service requests; and providing technical assistance in the setup, installation, and configuration of desktop software and hardware. Service Desk analysts answer customer calls, respond to emails, escalate records to Tier 2 analysts and/or service owners, may perform onsite support, and provide follow up to customers as needed. May be asked to maintain knowledge base articles and provide assistance during major incidents. They are also responsible for determining the needs of faculty, staff and students and the proper support of those needs. Take ownership of all interactions, utilize appropriate follow-through, providing timely feedback. Use the Incident management and Request Fulfillment processes along with the Knowledge Management tool as designed. Identifies opportunities for improvement.Pay Rate : $18-$20We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jul 08, 2024

Tucson, AZ

|

Help Desk

|

Contract

|

$18 - $23 (hourly estimate)

{"JobID":367184,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-110.940636363636,"Longitude":32.2195454545455,"Distance":null},"State":"Arizona","Zip":"85701","ReferenceID":"PHX-717029","PostedDate":"\/Date(1720469756000)\/","Description":"Insight Global is seeking a Help Desk Technician to join a Client Support team for a utility\u0027s client. Help Desk Technicians ensure proper computer operations so that end users can accomplish business tasks. This includes providing a single point of contact for end users and receiving, prioritizing, documenting, and actively resolving issues. This work is done by telephone, via e-mail, and periodically in person at the Service Bar in a timely, accurate, and professional fashion.Typical work hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. One week on-call rotation every 10 weeks.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Help Desk Technician","City":"Tucson","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Strong general troubleshooting skills - client computers, iPhones, and iPadsTechnical knowledge of PC and desktop hardware Hands-on hardware troubleshooting experienceWorking technical knowledge of current protocols, operating systems, and standardsKnowledge of Windows-based operating systemsRecord, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolutionStrong knowledge of Microsoft Office applications","Skills":"Preferably has experience working in an enterprise environmentFamiliarity of Active Directory Familiarity with enterprise Applications, including: oMicrosoft M365 (SharePoint, Teams)oRSA SecurIDoMicrosoft AuthenticatoroMicrosoft Software Center Console Management (SCCM)","Industry":"Help Desk","Country":"US","Division":"Government","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":23.0000,"SalaryLow":18.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is seeking a Help Desk Technician to join a Client Support team for a utility's client. Help Desk Technicians ensure proper computer operations so that end users can accomplish... business tasks. This includes providing a single point of contact for end users and receiving, prioritizing, documenting, and actively resolving issues. This work is done by telephone, via e-mail, and periodically in person at the Service Bar in a timely, accurate, and professional fashion.Typical work hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. One week on-call rotation every 10 weeks.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jul 08, 2024

Tempe, AZ

|

Help Desk

|

Contract-to-perm

|

$28 - $35 (hourly estimate)

{"JobID":367035,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-111.928454545455,"Longitude":33.3490909090909,"Distance":null},"State":"Arizona","Zip":"85284","ReferenceID":"PHX-716798","PostedDate":"\/Date(1720440981000)\/","Description":"A client of Insight Global\u0027s is looking for a Help Desk candidate to work fully onsite in Tempe, AZ. The Help Desk Manager will be extremely hands on with creating user profiles and logins, support all IT technical issues that occur, manager over a small team of help desk members and building out new processes and procedures in this department. The client needs someone extremely flexible and adaptable to change while supporting internal employees diagnose technical problems and troubleshoot procedures. In this role you will help create and manage support tickets to track internal employees issues and document appropriately.SHIFT: Monday - Friday 8:00 AM - 5:00 PM*FULL ONSITE ROLE!We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Help Desk - ONSITE","City":"Tempe","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- Bachelor\u0027s degree in IT, Computer Science, or a related field- 5+ years of experience as an IT support or help desk-Extensive experience in physical networking and Meraki network hardware- Comfortable with Microsoft environments on the end user sides (Creating user accounts, editing policies, helping users with Microsoft access)-Experience with Microsoft Azure- Experience with Active Directory (adding users, removing users, access level permission, creating users)-Experience with Microsoft Hyper-V-Needs to be hands on experience and not just management- Strong technical knowledge and troubleshooting skills- Proficiency with IT service management tools (e.g., ServiceNow, Zendesk)- Manage relationships with third-party vendors and service providers- Maintain an inventory of IT assets and oversee equipment provisioning and retirement-Experience supporting large ticket orders for bulk hiring classes- Oversee the operation of the IT help desk, ensuring timely response and resolution of technical issues","Skills":"-Hands on experience with failover cluster management and Avamar","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":35.0000,"SalaryLow":28.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A client of Insight Global's is looking for a Help Desk candidate to work fully onsite in Tempe, AZ. The Help Desk Manager will be extremely hands on with creating user profiles and logins, support... all IT technical issues that occur, manager over a small team of help desk members and building out new processes and procedures in this department. The client needs someone extremely flexible and adaptable to change while supporting internal employees diagnose technical problems and troubleshoot procedures. In this role you will help create and manage support tickets to track internal employees issues and document appropriately.SHIFT: Monday - Friday 8:00 AM - 5:00 PM*FULL ONSITE ROLE!We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jul 11, 2024

Atlanta, GA

|

Help Desk

|

Contract,Perm Possible

|

$28 - $35 (hourly estimate)

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A client of Insight Global is looking for an Sr. Help Desk Analyst to join their Desktop Support team. Most of this person's day will be spent providing corporate end user support to about 3,500... employees. This person will work through a queue of tickets for both face to face and remote in support. There will also be some physical and technical project work involved. This person should have strong communication and be comfortable working with people from different business units as well as executives.The pay range for this role is between $20-35/hr. based on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Nov 10, 2022

Detroit, MI

|

Help Desk

|

Contract

|

$16 - $20 (hourly estimate)

{"JobID":239418,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-83.0908181818182,"Longitude":42.4011818181818,"Distance":null},"State":"Michigan","Zip":"48243","ReferenceID":"DEN-535332","PostedDate":"\/Date(1668118441000)\/","Description":"A company in Broomfield, CO is looking for a Help Desk Support Specialist I to join their team. This Help Desk Specialist is responsible for handling tickets, providing remote support, and helping end users to resolve issues related to account administration and hardware, software, system and network status. They will also be responsible for working closely with internal teams and documentation. The ideal candidate will be customer-oriented, able to work flexible hours based on a shift schedule and have an Interim Secret / Secret security clearance or ability to obtain a clearance. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Help Desk Support Spec I","City":"Detroit","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-2 years of experience with Desktop and Network support -Ability to problem solve and accurately provide a solution as the first line of technical support -Security+ and ITIL V3 Foundations Certifications OR ability to obtain both within 30 days-High School Diploma -Secret / interim Secret Clearance or ability to obtain a clearance","Skills":"-Experience with Active Directory, Anti-Virus, VPN, Avaya, Novell, Web Support","Industry":"Help Desk","Country":"US","Division":"Government","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":19.7500,"SalaryLow":15.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A company in Broomfield, CO is looking for a Help Desk Support Specialist I to join their team. This Help Desk Specialist is responsible for handling tickets, providing remote support, and helping... end users to resolve issues related to account administration and hardware, software, system and network status. They will also be responsible for working closely with internal teams and documentation. The ideal candidate will be customer-oriented, able to work flexible hours based on a shift schedule and have an Interim Secret / Secret security clearance or ability to obtain a clearance. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jul 10, 2024

Las Vegas, NV

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Help Desk

|

Perm

|

$24 - $25 (hourly estimate)

{"JobID":367623,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-115.191090909091,"Longitude":36.0832727272727,"Distance":null},"State":"Nevada","Zip":"89118","ReferenceID":"LSV-717731","PostedDate":"\/Date(1720620994000)\/","Description":"Insight Global is looking for 2 Help Desk/Service Desk Techs; one will work out of our clients Las Vegas location, and the other will work out of their Austin (Round Rock) location. in this role you will be required to work onsite as this team is tier one for internal Switch employees at their respective locations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Help Desk - Las Vegas And Austin TX","City":"Las Vegas","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-1+ years of experience in a help desk/desk side support role in a corporate environment -Must have an active A+ certification.-Must have 1+ years of experience supporting/troubleshooting Mac/Apple products (accounts for about 20% of their machines) -This role will be 50% Help desk and 50% deskside support.-Culture fit and customer service is extremely important as they are supporting internal switch employees.","Skills":"","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":25.0000,"SalaryLow":24.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is looking for 2 Help Desk/Service Desk Techs; one will work out of our clients Las Vegas location, and the other will work out of their Austin (Round Rock) location. in this role you... will be required to work onsite as this team is tier one for internal Switch employees at their respective locations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 26, 2024

San Francisco, CA

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Help Desk

|

Contract

|

$12 - $15 (hourly estimate)

{"JobID":365551,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-122.398363636364,"Longitude":37.797,"Distance":null},"State":"California","Zip":"94103","ReferenceID":"SFR-714909","PostedDate":"\/Date(1719429364000)\/","Description":"Help others in person and online to resolve their tech problems Manage a ticket queue and seek opportunities to improve how we work Deploy and manage systems that foster collaboration and productivity at scale Plan, integrate, and maintain the tools and services which run our Warsaw office andvirtual workplaces Coordinate, execute, and broadcast events such as company wide town-hall meetings tothousands of employees Drive core operations that keep the company secure and productiveWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"INTL - EMEA - REMOTE HELP DESK","City":"San Francisco","ExpirationDate":null,"PriorityOrder":0,"Requirements":"A bachelor\u0027s degree in a technical program (Computer Science, Information Systems, orother STEM field) 1 - 2 years experience working with people in a technical context Strong spoken and written language skills A passion for learning and doing new things in a fast-paced environment An affinity for working with all things electronic","Skills":"Experience with enterprise SaaS (G Suite, Slack, Zoom, Okta, Jira, Confluence, etc) Knowledge of Apple products (Macbooks, iphones, etc) Experience with a Single Sign On provider such as Okta","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":15.0000,"SalaryLow":12.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Help others in person and online to resolve their tech problems Manage a ticket queue and seek opportunities to improve how we work Deploy and manage systems that foster collaboration and... productivity at scale Plan, integrate, and maintain the tools and services which run our Warsaw office andvirtual workplaces Coordinate, execute, and broadcast events such as company wide town-hall meetings tothousands of employees Drive core operations that keep the company secure and productiveWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

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