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Apr 15, 2024

Goodlettsville, TN

|

Administrative Assistant

|

Contract-to-perm

|

$16 - $24 (hourly estimate)

{"JobID":351167,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-86.6812727272727,"Longitude":36.3380909090909,"Distance":null},"State":"Tennessee","Zip":"37072","ReferenceID":"NAS-697340","PostedDate":"\/Date(1713172459000)\/","Description":"One of our top Retail clients in Goodlettsville, TN is looking to bring on some Call Center Representatives to help support their Human Resources Shared Services team. This candidate will be responsible for answering calls, handling a variety of transactions related to HR policies including areas such as benefits, leave administration, employment center questions, etc. In this role, you will need to evaluate and analyze the employee request/concern, interpret the situation, determine the appropriate resolution, escalate as necessary, and communicate the resolution and/or escalation to the customer. Finally, they will then prepare appropriate documentation and process the necessary paperwork.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Call Center Representative","City":"Goodlettsville","ExpirationDate":null,"PriorityOrder":0,"Requirements":"2-3 years of experience in a call center setting (high volume)Highschool DiplomaSoft Skills: communication, multitasking, and strong phone presence","Skills":"Human Capital Metrics (Oracle, workday, Lawson)Payroll or HRIS system experience","Industry":"Administrative Assistant","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":24.0000,"SalaryLow":16.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

One of our top Retail clients in Goodlettsville, TN is looking to bring on some Call Center Representatives to help support their Human Resources Shared Services team. This candidate will be... responsible for answering calls, handling a variety of transactions related to HR policies including areas such as benefits, leave administration, employment center questions, etc. In this role, you will need to evaluate and analyze the employee request/concern, interpret the situation, determine the appropriate resolution, escalate as necessary, and communicate the resolution and/or escalation to the customer. Finally, they will then prepare appropriate documentation and process the necessary paperwork.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Mar 26, 2024

Camden, NJ

|

Customer Service

|

Contract-to-perm

|

$14 - $22 (hourly estimate)

{"JobID":347630,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-75.1008636363636,"Longitude":39.9366181818182,"Distance":null},"State":"New Jersey","Zip":"08103","ReferenceID":"HPA-693071","PostedDate":"\/Date(1711476992000)\/","Description":"A large healthcare client located in South NJ is looking to hire a Healthcare Patient Access Representative to their Patient Access Team. This person must be comfortable working in a fast paced/metrics based inbound call center environment. Daily responsibilities include but not limited to; scheduling patients, insurance verification/authorizations and updating patient information into EMR (EPIC) all while maintaining a high level of customer satisfaction.SHIFT/HOURS: (no flexibility)Monday-Friday 8am-5pm Position is 5 days a week onsite (NO hybrid or remote work)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Patient Access Representative (Call Center)","City":"Camden","ExpirationDate":null,"PriorityOrder":0,"Requirements":"1+ years of healthcare/medical administration experience Experience scheduling appointments and performing insurance verification Experience working with EMR\u0027s (epic preferred)Proficient within computer literacy/ technologically advancedComfortable working in a fast paced call center environment","Skills":"EpicInbound and/or outbound call center experienceAssociates and/or Bachelors","Industry":"Customer Service","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":21.6000,"SalaryLow":14.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A large healthcare client located in South NJ is looking to hire a Healthcare Patient Access Representative to their Patient Access Team. This person must be comfortable working in a fast... paced/metrics based inbound call center environment. Daily responsibilities include but not limited to; scheduling patients, insurance verification/authorizations and updating patient information into EMR (EPIC) all while maintaining a high level of customer satisfaction.SHIFT/HOURS: (no flexibility)Monday-Friday 8am-5pm Position is 5 days a week onsite (NO hybrid or remote work)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Apr 19, 2024

Los Angeles, CA

|

Patient Services (i.e. Scheduler)

|

Contract,Perm Possible

|

$17 - $25 (hourly estimate)

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An employer is looking for a Patient Access Representative within a call center environment in the Los Angeles, CA area. This person will be responsible for handling about 50+ calls per day for... different ambulatory clinics across Southern California within Neurosciences. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care, speaking with clinical staff, responding to voicemails/emails, and handling work queue items. This position is fully on-site for training. Once trained, it will go fully remote (on average based on performance you could go remote anywhere from 6-12 weeks).We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Apr 19, 2024

Los Angeles, CA

|

Patient Services (i.e. Scheduler)

|

Contract,Perm Possible

|

$17 - $25 (hourly estimate)

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An employer is looking for a Patient Access Representative within a call center environment in the Los Angeles, CA area. This person will be responsible for handling about 50+ calls per day for... different ambulatory clinics across Southern California within Neurosciences. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care, speaking with clinical staff, responding to voicemails/emails, and handling work queue items. This position is fully on-site for training. Once trained, it will go fully remote (on average based on performance you could go remote anywhere from 6-12 weeks).We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Apr 09, 2024

Melrose Park, IL

|

NOC Technician

|

Contract

|

$22 - $32 (hourly estimate)

{"JobID":350104,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-87.8508181818182,"Longitude":41.9097272727273,"Distance":null},"State":"Illinois","Zip":"60164","ReferenceID":"NNJ-696021","PostedDate":"\/Date(1712654254000)\/","Description":"*Actively participates in emergency response procedures, maintaining existing Critical, dispatch and in-house Data Centers. Responsible for any customer/vendor request as well as escalations. *Attentive to Return Merchandise Authorization (RMA) parts incoming/outgoing shipments. Compare packing lists with purchase details to ensure accurate make, model, serial numbers, and quantities are received and processed. *Perform onsite and remote hands-on support (e.g., power cycles, physical environment, and cabling inspections, swap out failed components, hardware upgrades, testing of copper and fiber cables, and enter troubleshooting commands). *Conduct housekeeping checks of all Data Centers, Computer Rooms, Central Offices or Lab environments after any service call. *Support ServiceNow Change Management System, Service Request, updating incident, Parent \u0026 Child tickets associated to the field technicians\u0027 group. *Troubleshoot and triage server failures to determine the most efficient path to getting a server back online for the customer.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Data Center Technician - Chicago","City":"Melrose Park","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*3+ years of experience in Data Center Operations Infrastructure Technology. *Knowledge of Data Center power, space, and environmental monitoring, metrics. *Knowledge of server, storage, network, and cloud connectivity to assist with hardware choices for the optimal integration with Data Center infrastructure. *Experience with infrastructure cabling concepts and best practices. *Experience with blade server technology and concepts. *Linux terminal basic experience.","Skills":"","Industry":"NOC Technician","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":32.4000,"SalaryLow":21.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

*Actively participates in emergency response procedures, maintaining existing Critical, dispatch and in-house Data Centers. Responsible for any customer/vendor request as well as escalations. ... *Attentive to Return Merchandise Authorization (RMA) parts incoming/outgoing shipments. Compare packing lists with purchase details to ensure accurate make, model, serial numbers, and quantities are received and processed. *Perform onsite and remote hands-on support (e.g., power cycles, physical environment, and cabling inspections, swap out failed components, hardware upgrades, testing of copper and fiber cables, and enter troubleshooting commands). *Conduct housekeeping checks of all Data Centers, Computer Rooms, Central Offices or Lab environments after any service call. *Support ServiceNow Change Management System, Service Request, updating incident, Parent & Child tickets associated to the field technicians' group. *Troubleshoot and triage server failures to determine the most efficient path to getting a server back online for the customer.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Apr 19, 2024

Charlotte, NC

|

NOC Technician

|

Perm

|

$62k - $93k (estimate)

{"JobID":352417,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-80.8145454545455,"Longitude":35.2142727272727,"Distance":null},"State":"North Carolina","Zip":"28211","ReferenceID":"CLT-698772","PostedDate":"\/Date(1713539808000)\/","Description":"Insight Global is hiring a full time Level 2 Network Engineer on behalf of a Fortune 500 client in Charlotte, NC. As a member of the Operations Command Center, you will troubleshoot and support the business when critical incidents arise, providing communication to the business and key stakeholders for business impacting outages. You will work in a fast paced environment, providing level 3 support for all custom, select 3rd party applications, network, IPT, and infrastructure issues and help to standardize, create and maintain documentation (knowledge management) for the business. A successful candidate will have experience trouble shooting layer 2 and layer 3 incidents and experience partnering with customers, vendors and service providers to meet SLA\u0027s. Schedules are based on a four 10 hour shift with a rotation of days and nights (7:00AM 6:00PM and 1:00PM 12:00AM) as well as a rotating on-call schedule (12:00AM to 7:00AM) Candidates must have flexibility to work any of the shifts mentioned, including some weekends.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Operations Command Center Engineer","City":"Charlotte","ExpirationDate":null,"PriorityOrder":0,"Requirements":"CCNA Certification3+ years of Cisco IPT experience3+ years of Firewall experience3+ years of O365 / Exchange administration or support experience3+ years of IT customer support experience3+ years of application support experience.","Skills":"Experience working for a service providerExperience using Service Now as a ticketing system","Industry":"NOC Technician","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":93000.0000,"SalaryLow":62000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is hiring a full time Level 2 Network Engineer on behalf of a Fortune 500 client in Charlotte, NC. As a member of the Operations Command Center, you will troubleshoot and support the... business when critical incidents arise, providing communication to the business and key stakeholders for business impacting outages. You will work in a fast paced environment, providing level 3 support for all custom, select 3rd party applications, network, IPT, and infrastructure issues and help to standardize, create and maintain documentation (knowledge management) for the business. A successful candidate will have experience trouble shooting layer 2 and layer 3 incidents and experience partnering with customers, vendors and service providers to meet SLA's. Schedules are based on a four 10 hour shift with a rotation of days and nights (7:00AM 6:00PM and 1:00PM 12:00AM) as well as a rotating on-call schedule (12:00AM to 7:00AM) Candidates must have flexibility to work any of the shifts mentioned, including some weekends.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Apr 16, 2024

Kissimmee, FL

|

Network Engineer

|

Contract-to-perm

|

$43 - $65 (hourly estimate)

{"JobID":351619,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-81.3918181818182,"Longitude":28.3183636363636,"Distance":null},"State":"Florida","Zip":"34747","ReferenceID":"ORL-697812","PostedDate":"\/Date(1713287824000)\/","Description":"Insight Global is hiring a lead/senior network engineer to provide technical expertise in an enterprise environment for one of the largest entertainment industry clients in greater Orlando. This resource will apply expertise in routing/switching (Cisco/Nexus) and load balancing (F5). They will be responsible for developing and reviewing plans to ensure network operations meet requirements. They will assist with major incidents within the environment and will be responsible for leading other engineers as well as leading on-call and dispatch duties as well. This resource will ensure delivery for incident recovery, network changes, network maintenance, and adherence to configuration standards.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Senior Network Engineer (Data Center)","City":"Kissimmee","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Requirements: CCNP or CCIE certification (or transferrable years of experience) 5+ years of support, configuration, \u0026 incident resolution in 24x7 data center environment Experience with WAN/LAN/MAN/Data Center Experience with routing protocols (BGP) and routing/switching (Cisco \u0026 Nexus)Advanced load balancing experience (F5 specifically)","Skills":"F5-CTS LTM certification CCIE certification Experience with software-based management systems (OpenView, SevOne, NetBrain, etc.)","Industry":"Network Engineer","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":64.8000,"SalaryLow":43.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is hiring a lead/senior network engineer to provide technical expertise in an enterprise environment for one of the largest entertainment industry clients in greater Orlando. This... resource will apply expertise in routing/switching (Cisco/Nexus) and load balancing (F5). They will be responsible for developing and reviewing plans to ensure network operations meet requirements. They will assist with major incidents within the environment and will be responsible for leading other engineers as well as leading on-call and dispatch duties as well. This resource will ensure delivery for incident recovery, network changes, network maintenance, and adherence to configuration standards.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Apr 16, 2024

Dearborn, MI

|

Computer Engineering

|

Contract,Perm Possible

|

$14 - $22 (hourly estimate)

{"JobID":351511,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-83.189,"Longitude":42.3167272727273,"Distance":null},"State":"Michigan","Zip":"48124","ReferenceID":"MIC-697696","PostedDate":"\/Date(1713269797000)\/","Description":"An employer is looking for a Call Center Representative in the Redford, MI area. This person will be responsible for handling inbound calls in a call center environment. This person will be handling calls for dealerships and distributors in the local area. The employee will be responsible for helping technicians troubleshoot powertrain issues in all types of vehicles. These candidates should be comfortable providing support over the phone and working through a troubleshooting list with technicians. This position is intended to help with the influx of phone calls to the call center during the spring and summer months. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Customer Service","City":"Dearborn","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Experience working in a customer service capacityTechnical understanding of vehicles or the automotive industry (retail exp, call center experience, technician experience)","Skills":"","Industry":"Computer Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":21.6000,"SalaryLow":14.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An employer is looking for a Call Center Representative in the Redford, MI area. This person will be responsible for handling inbound calls in a call center environment. This person will be handling... calls for dealerships and distributors in the local area. The employee will be responsible for helping technicians troubleshoot powertrain issues in all types of vehicles. These candidates should be comfortable providing support over the phone and working through a troubleshooting list with technicians. This position is intended to help with the influx of phone calls to the call center during the spring and summer months. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Apr 04, 2024

Stamford, CT

|

Data Warehousing

|

Contract-to-perm

|

$56 - $84 (hourly estimate)

{"JobID":349475,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-73.5264727272727,"Longitude":41.0761909090909,"Distance":null},"State":"Connecticut","Zip":"06902","ReferenceID":"HAR-695280","PostedDate":"\/Date(1712247405000)\/","Description":"Insight Global is hiring for a Data Scientist to sit 100% onsite in Stamford, CT for a large Telecommunication company. This Data Scientist will be joining the Customer Operations team involved in analyzing call center data. Their main goals are to decrease call volume and prevent churn. One of the projects this individual will be working on is an ARC (at-risk Customer) based project which measures the amount customers call into the call center to determine how sensitive they are and if they will churn in the next 30 days. He/she will perform predictive modeling to predict who will call in the next 7 days with more than 50% chance of churn so that they can re-route the call accordingly to a special agent. This Data Scientist will also be working on the Chronical Caller Project in which analyzes the top 5% callers (frequent callers) to come up with a routing solution for them to prevent churn. In this role, the Data Scientist will spend approximately 30% of their time model building; 40% data engineering, 20% solution development, and 10% meeting Model Building: building predictive models- experience with logistic aggression, linear agressionData Engineering: using data engineering to serve seldf- when need to build model and when data is not ready- they need to understand and finding the data- consuming that data and owning it Solution Development: facing production requests- 20% most of the work is beneificual revisit the same topic ex. scored 80%We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Data Scientist","City":"Stamford","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-2+ years as a Data Scientist -Experience with Python -Experience with SQL-Masters\u0027 Degree and/or PhD","Skills":"-Experience working on a Data Science Models, Marketing or Analytical project -Working on call center data","Industry":"Data Warehousing","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":84.0000,"SalaryLow":56.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is hiring for a Data Scientist to sit 100% onsite in Stamford, CT for a large Telecommunication company. This Data Scientist will be joining the Customer Operations team involved in... analyzing call center data. Their main goals are to decrease call volume and prevent churn. One of the projects this individual will be working on is an ARC (at-risk Customer) based project which measures the amount customers call into the call center to determine how sensitive they are and if they will churn in the next 30 days. He/she will perform predictive modeling to predict who will call in the next 7 days with more than 50% chance of churn so that they can re-route the call accordingly to a special agent. This Data Scientist will also be working on the Chronical Caller Project in which analyzes the top 5% callers (frequent callers) to come up with a routing solution for them to prevent churn. In this role, the Data Scientist will spend approximately 30% of their time model building; 40% data engineering, 20% solution development, and 10% meeting Model Building: building predictive models- experience with logistic aggression, linear agressionData Engineering: using data engineering to serve seldf- when need to build model and when data is not ready- they need to understand and finding the data- consuming that data and owning it Solution Development: facing production requests- 20% most of the work is beneificual revisit the same topic ex. scored 80%We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Apr 17, 2024

Columbus, OH

|

Desktop Support

|

Contract-to-perm

|

$15 - $23 (hourly estimate)

{"JobID":351752,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-82.9616363636364,"Longitude":39.9834545454545,"Distance":null},"State":"Ohio","Zip":"43219","ReferenceID":"COL-697994","PostedDate":"\/Date(1713348850000)\/","Description":"Shift: 6am to 2pm M,T,F,S,S wed thurs off - working weekends (training for first 4 weeks M-F 8-4)Answers incoming calls regarding suspicious activity and/or security related events. Creates reports and maintains detailed logs of all calls and activities Contacts relevant security and non-security colleagues to coordinate response or for assistance resolving issues. Monitors complex alarm and surveillance systems and coordinates appropriate response to alerts. Reports directly to the Security Operations Center Manager, but takes tactical direction from Security Operations Center Lead. Required: Strong oral and written communication skills Ability to multi-task Work effectively within a high intensity environment *Reports directly to the Security Operations Center Manager, but takes tactical direction from Security Operations Center Lead *Answers incoming calls regarding suspicious activity and/or security related events *Creates reports and maintains detailed logs of all calls and activities *Contacts relevant security and non-security colleagues to coordinate response or for assistance resolving issues *Monitors complex alarm and surveillance systems and coordinates appropriate response to alertsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Security Operations Specialist","City":"Columbus","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*High School diploma/GED *1+ years of experience in call center or customer service","Skills":"*Technology experience (i.e. MS Office) *Experience working in a dispatch or alarm monitoring center *Bachelor\u0027s degree *Strong oral and written communication skills *Ability to multi-task *Work effectively within a high intensity environment","Industry":"Desktop Support","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":22.8000,"SalaryLow":15.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Shift: 6am to 2pm M,T,F,S,S wed thurs off - working weekends (training for first 4 weeks M-F 8-4)Answers incoming calls regarding suspicious activity and/or security related events. Creates reports... and maintains detailed logs of all calls and activities Contacts relevant security and non-security colleagues to coordinate response or for assistance resolving issues. Monitors complex alarm and surveillance systems and coordinates appropriate response to alerts. Reports directly to the Security Operations Center Manager, but takes tactical direction from Security Operations Center Lead. Required: Strong oral and written communication skills Ability to multi-task Work effectively within a high intensity environment *Reports directly to the Security Operations Center Manager, but takes tactical direction from Security Operations Center Lead *Answers incoming calls regarding suspicious activity and/or security related events *Creates reports and maintains detailed logs of all calls and activities *Contacts relevant security and non-security colleagues to coordinate response or for assistance resolving issues *Monitors complex alarm and surveillance systems and coordinates appropriate response to alertsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

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