Job Search Results for call center

Insight Global is currently seeking Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you'll operate within a dynamic call center environment,... More fielding inbound calls from members. Your responsibilities will encompass addressing enrollment inquiries, facilitating appointment bookings, and efficiently handling customer complaints. This position is onsite 5 days a week.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for... More multiple internal medicine offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is on-site until fully trained and passing multiple assessments (typically around 2-3 months of working on-site - depending on performance) where it will then go remote.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

-Lead and train staff on the best ways to convert calls into booked service appointments.-Manage dispatch to ensure the right technicians are matched to every job.-Author and refine call scripts so... More theyre clear, compelling and result in more appointments.-Become an expert of your market, know the customer needs and how best to engage them.-Monitor performance of staff, review recorded calls and advise them on how to promote sales.-Formalize a coaching and training platform thats cost effective and measurable.-Show employees how their individual contributions matter to the companys success.-Ensure sufficient staffing to match the business demand and seasonal spikes.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

*A minimum of 10 years of designing and/or developing solutions across a variety of technology landscapes. *Bachelor's degree or an additional two years of relevant training/experience in lieu of... More this degree. *Background in at least two technology disciplines (such as technical/solution architecture, application development, integrations, information analysis, data management, or operations management). *Demonstrated experience in clear and concise presentation abilities across multiple channels to different audiences. *Experience creating guidance documents with respect to software and infrastructure. *Experience producing effective proofs of concept with different technologies. *High school diploma or equivalent is required. Key Duties *Coordinate roadmaps across multiple product teams, future state modeling, and technology lifecycle plans. *Examine application portfolios for potential gaps and weaknesses in capabilities and technologies. *Guide architectural assessments and recommendations of potential key new systems. *Provide strategic technical guidance on products to ensure they map to our overall business vision. *Curate business capabilities and their associated technologies *Develop, document, and share investment plans for technical architecture improvements. *Communicate on a variety of technology topics to both technical and non-technical audiences. *Create and advocate principles, standards, practices, and guidelines for applying technology to improve and accelerate business outcomes. *Research and aid in development of proofs-of-conceptWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A client of Insight Global is looking for Customer Service Representative to serve as the primary interface with our customers. This position will be responsible for acquiring inbound calls and... More emails, accessing the nature of the calls, and creating work orders in the IFS system. Receive high volume inbound calls/emails, identify the nature of the calls and emails and document all information according to standard operating procedures.Create work orders for service requests and relay information to appropriate dispatchers.Obtain and accurately enter new customer information into the IFS system. Distribute new customer form to accounts receivable manager for approval.Maintain customer database master files.Manage and distribute customer complaints accordingly.Any other duties and responsibilities as assigned by the Manager.6-month contract to hireCompensation: $41,000.00 - $49,000.00We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global client, a Federal Credit Union is seeking to hire a contact center representative to sit in their Rocklin call center. This representative will be responsible for answering inbound... More calls to resolve client questions and concerns. This person will need to be technically capable as they will be operating on a dual monitor set up and documenting client conversations in a CRM. This representative will demonstrate the ability to upsell services and products while resolving client requests. All candidates must have availability to work 6:00am- 4:00pm AND 9:30am-6:30pm Monday- Friday. Punctual attendance is required. Pay range: $18.70/hr-$20.60/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Senior Networking Engineer performs activities with respect to network communications including configuration, installation, troubleshooting and management including LAN and WAN systems.... More Licensure, Certification, or Registration Requirements for Hire: Related certification preferred Licensure, Certification, or Registration Requirements for continued employment: Related certification preferred Experience REQUIRED: Position typically requires a Bachelors Degree with ten (10) to twelve (12)+ years of related experience, or equivalent combination of related education and experience. Work is assessed through consultation and agreement with others to ensure long range targets and business objectives are met. Hybrid 3 Days in office OR Remote, living within an hour from RichmondWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

By implementing the companys systems, policies, and standards, the general manager assures that the hospice meets and exceeds all applicable regulatory requirements of agencies and assumes... More responsibility for the readiness of the hospice to meet all inspections, surveys, and review including state licensure, federal certifications, and accreditations.Leads, Manages, and directs regional Intake and Telecare operations, and their supporting training and quality team members.Works directly with all Program General Managers and all other VITAS management personnel across other departments to continuously promote teamwork, improve communication, and ensure the best patient / family experience.Achieves Care Connection Center operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, customer-service, safety, security, and health standards; identifying and resolving problems; completing audits; identifying, developing, and implementing system improvements.Determines Care Connection Center operations strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analysis; identifying and evaluating evolving technologies; defining user requirements.Identifies Care Connection Center operations systems needs; support customer interaction and voice response systems, and voice networks; request user interfaces; support user acceptance test plans; assist with planning and controlling implementations.Maintains and Improves Care Connection Center operations by monitoring system performance; identifying and resolving operations problems; managing process improvement and quality assurance programs; installing upgrades.Improves Care Connection Center and management job knowledge by attending educational workshops; reviewing professional and technical publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.Contributes to Care Connection Center success by welcoming related, different, and new requests; working with Program, HME, and Finance Senior Leaderships to continuously enhance patient and family experience.Directs, monitors and evaluates the quality and resolution of inbound and/or outbound customer service calls and email communications related to patient care.Develops processes to assist in the feedback and formal education process of individuals on the phone. Ensure monitoring standards are followed to maximize process efficiency, customer service excellence, and compliance to regulations.Supports a cultural model that drives the organization's mission and values based on an internal and external needs.Ownership over financial management, employment process, payroll, clinical staff, human resource policy, and staff development/retention.Monitors the internal/external environment and identifies opportunities to fulfill the corporate strategy.Sets priorities for planning activities for assigned unit.Serves as strategic liaison for key organizational initiatives between business units and their customers, both internal and external.Assesses current models of business operations and identify opportunities for divisional enhancement.Participates in policy development.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Benefits Support Advocate (Health Concierge) is directly responsible for helping meet and exceed client expectations by supporting our clients and their employees with our best-in-class HR... More software and services. As a Health Concierge you will answer incoming calls and chats from customers about their employer's benefits plans, including educate and advise callers on their benefits, the system, and all related processes, process enrollment related transactions and take ownership of issues through resolution, research customer requests and follow up with customers as needed and troubleshooting issues. In addition, you will document information into a client system to track customer interactions and solutions. *20-30 calls daily, 8-9 minutes on average per call (there will be a call guide to reference for client specific information) *Understand reason for call (when is their annual enrollment date, dependent information) *Collect information to authenticate call *Advocate for employee on the phone *Reference client call guides: There will be a call guide for each client *Create case for new callers and log information *90% of calls answers can be answered on call guideWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A client of Insight Global is looking for four SOC Analyst to join their team in Melbourne FL. The IT Security General Analyst support the Security Operations Control Center (SOCC). The SOCC is a... More 24/7/365 operation that requires shift rotations, weekend, after hours, or on-call support to meet program requirements. Responsibilities include:- Tier 1 security configuration hardening, incident detection/investigation and reporting to management and customer security contacts- Monitors security events to identify anomalies and possible incidents within the network- Manages Security Information and Event Management (SIEM) infrastructure and applications, including workflow management, threat hunting assignments, threat intelligence ingests, rule/alert creation and operational maintenance.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less