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Jun 05, 2024

Beltsville, MD

|

Customer Service

|

Perm

|

$92k - $138k (estimate)

{"JobID":361401,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-76.9154545454546,"Longitude":39.0511818181818,"Distance":null},"State":"Maryland","Zip":"20705","ReferenceID":"DGO-709625","PostedDate":"\/Date(1717604166000)\/","Description":"Insight Global is looking for a Call Center Manager in the Beltsville/Laurel, MD area that can help kickstart an outbound call center for a Home Improvement client. This person with be hiring and managing 5-8 call center representatives that will be focused on lead generation in a creative and innovative way to develop business for the client. We are looking for someone that has proven ability in managing or leading an outbound call center, experience with lead generation and coming up with creative ways to do so, and has a motivated personality.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Call Center Manager (Outbound)","City":"Beltsville","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 3-5 years of Management or Leadership experience in an Outbound Call Center environment - Experience with creative lead generation (not just zoom info) - Experience utilizing a CRM for customer tracking (preferably Salesforce)","Skills":"- Bachelor\u0027s Degree is highly preferred - Salesforce CRM experience","Industry":"Customer Service","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":138000.0000,"SalaryLow":92000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is looking for a Call Center Manager in the Beltsville/Laurel, MD area that can help kickstart an outbound call center for a Home Improvement client. This person with be hiring and... managing 5-8 call center representatives that will be focused on lead generation in a creative and innovative way to develop business for the client. We are looking for someone that has proven ability in managing or leading an outbound call center, experience with lead generation and coming up with creative ways to do so, and has a motivated personality.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 17, 2024

Anaheim, CA

|

Customer Service

|

Contract

|

$18 - $28 (hourly estimate)

{"JobID":363481,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-117.883090909091,"Longitude":33.8330909090909,"Distance":null},"State":"California","Zip":"92805","ReferenceID":"OCC-712056","PostedDate":"\/Date(1718622833000)\/","Description":"Insight Global is seeking a Customer Service Representative to work onsite five days a week for a large healthcare provider in Anaheim, California. In this role, you\u0027ll be handling inbound calls from members, answering questions related to enrollment, booking appointments, and addressing any member complaints. The position primarily involves managing approximately 100 calls per day in a fast-paced environment. Excellent communication and multitasking abilities are essential.This person should feel comfortable sitting in a call center environment taking multiple calls. You will be speaking with 50+ customers daily helping them complete their requests for appointments, concerns, and membership questions. You will be involved in a call center team supporting multiple health care divisions within Alta Med to direct their members accurately based on the calls request. We ask that you apply for this role if you are passionate about a career the healthcare / wellness member services industry. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Call Center Representative","City":"Anaheim","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-1-2 years of experience in a member service inbound call center.-Past experience taking in at least 50+ inbound calls daily.-Passion for the Healthcare/Health \u0026 Wellness industry.-Good communication skills for providing excellent customer service.-Adaptability and eagerness to learn, with a willingness to work in a fast-paced call center.-Reliable with a typing speed of at least 36 WPM.-High School diploma or equivalent (GED).","Skills":"-Bilingual in Spanish, Vietnamese, and/or Chinese","Industry":"Customer Service","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":27.6000,"SalaryLow":18.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is seeking a Customer Service Representative to work onsite five days a week for a large healthcare provider in Anaheim, California. In this role, you'll be handling inbound calls from... members, answering questions related to enrollment, booking appointments, and addressing any member complaints. The position primarily involves managing approximately 100 calls per day in a fast-paced environment. Excellent communication and multitasking abilities are essential.This person should feel comfortable sitting in a call center environment taking multiple calls. You will be speaking with 50+ customers daily helping them complete their requests for appointments, concerns, and membership questions. You will be involved in a call center team supporting multiple health care divisions within Alta Med to direct their members accurately based on the calls request. We ask that you apply for this role if you are passionate about a career the healthcare / wellness member services industry. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 18, 2024

Los Angeles, CA

|

Customer Service

|

Contract-to-perm

|

$18 - $26 (hourly estimate)

{"JobID":363927,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-118.363090909091,"Longitude":34.0793636363636,"Distance":null},"State":"California","Zip":"90048","ReferenceID":"HSW-712846","PostedDate":"\/Date(1718738051000)\/","Description":"An employer is looking for a Remote Call Center Representative in the Los Angeles, CA area. This person will be responsible for a minimum of 40-60 inbound calls per day. This person must be familiar with insurance as they will have to understand each patient\u0027s benefits and understand how the facility will be paid. They will be communicating with patients on what is owed (deductibles, co-insurances, or co-pays). Since this individual will be assisting patients with self-pay, they will be taking payments and help setup of payment plans if needed. This individual must be incredibly empathetic as they are NOT considered the collections department, and will be focused on the customer service/empathy aspect of each phone call with a patient. The shift is 8am-4:30pm with a 45 minute lunch break between 12pm-1pm.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Call Center Representative","City":"Los Angeles","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-2-5 years experience working in a call center for a healthcare company (provider or payer)-Experience with 40+ inbound calls per day -Insurance knowledge for verification, explanation of benefits, etc.-Knowledgeable of the revenue cycle process-Experience with EMR software","Skills":"-Experience with Epic software highly preferred-Experience with Financial Assistance / setting up payment plans","Industry":"Customer Service","Country":"US","Division":"IGH","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":26.4000,"SalaryLow":17.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An employer is looking for a Remote Call Center Representative in the Los Angeles, CA area. This person will be responsible for a minimum of 40-60 inbound calls per day. This person must be familiar... with insurance as they will have to understand each patient's benefits and understand how the facility will be paid. They will be communicating with patients on what is owed (deductibles, co-insurances, or co-pays). Since this individual will be assisting patients with self-pay, they will be taking payments and help setup of payment plans if needed. This individual must be incredibly empathetic as they are NOT considered the collections department, and will be focused on the customer service/empathy aspect of each phone call with a patient. The shift is 8am-4:30pm with a 45 minute lunch break between 12pm-1pm.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 30, 2024

Johnston, IA

|

Customer Service

|

Contract

|

$18 - $27 (hourly estimate)

{"JobID":360311,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-93.6746363636364,"Longitude":41.6943636363636,"Distance":null},"State":"Iowa","Zip":"50131","ReferenceID":"DSM-708059","PostedDate":"\/Date(1717064234000)\/","Description":"Fielding phone calls from customers that received a notification about a fraudulent chargeUnderstand transaction activityVerify activity with a card holderIdentify rapid informationVerify billing information Quick, clear, and concise, and develop a relationship with customer Shift Times: Fri - Mon 8am to 7pmThe pay range for this $18 - $22We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Call Center Fraud Specialist","City":"Johnston","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Desired Qualifications:-2+ Year of Call Center experience-Heavy call environment (125 -- 150 call per day)-Microsoft Office Experience Plusses:- Prior Banking experience","Skills":"","Industry":"Customer Service","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":27.3000,"SalaryLow":18.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Fielding phone calls from customers that received a notification about a fraudulent chargeUnderstand transaction activityVerify activity with a card holderIdentify rapid informationVerify billing... information Quick, clear, and concise, and develop a relationship with customer Shift Times: Fri - Mon 8am to 7pmThe pay range for this $18 - $22We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 19, 2024

Des Plaines, IL

|

Network Engineer

|

Contract

|

$70 - $106 (hourly estimate)

{"JobID":363990,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-87.8773636363636,"Longitude":42.0482727272727,"Distance":null},"State":"Illinois","Zip":"60018","ReferenceID":"CHI-711557","PostedDate":"\/Date(1718792178000)\/","Description":"The VOIP Engineers role within IT Service Delivery is to plan, design, build, install, configure, manage, secure, document, and support the systems within Data Center, Distribution Center, Public and Private Cloud environments, providing resilient, and scalable IT Services to support a fast-growing company. This role will be responsible for developing, documenting, and implementing best practices and standards aimed at optimizing the VOIP infrastructure within the Reyes Holdings Family of Businesses environment. The VOIP Engineer will provide technical expertise, with ability to work on multiple projects and issues simultaneously, focusing on operational excellence and continuous improvement activities for Global IT Operations through ITIL based IT Service Management processes and procedures. The successful candidate must have excellent customer service, written, and verbal communication skills, and must be able to work collaboratively across multiple departments, business partners, and suppliers to meet operational performance and reliability targets. This role is critical in ensuring we collectively achieve our Reyes Holdings IT Purpose: Enabling Business \u0026 Employee Success Through IT Services That Anticipate Demand And Simply Work, Anywhere, Anytime.Position Responsibilities may include, but not limited to: Provide end to end ownership and accountability for the service delivery, maintenance, and support of the global VOIP infrastructure of Reyes Holdings, and performance of the managed service provider(s). Design, build, manage, optimize, support, and maintain the Reyes Holdings global enterprise VOIP environment including, but not limited to: CUCM, SIP CUBE,. Based on industry-best standards, develop and maintain technical standards and system configuration documentation, physical and logical diagrams, knowledge base articles, and runbooks for the proper transition of services to external managed service providers. Build, maintain, and audit all related documentation as it relates to policies, standards, processes, procedures, topologies/diagrams, configuration, training, service records, support contacts, disaster recovery, and backup/recovery CUCM, SIP CUBE. Develop and execute automation playbooks to drive Software Defined Networking through scripting (e.g., Python, PowerShell, etc.) and other automation and orchestration tooling such as Cisco DNA Center and Red Hat Ansible Tower and provide knowledge transfer and training to teammates and other functional areas. Responsible for software and hardware upgrades and EOL/EOS refresh as part of life cycle management, including ongoing security patching and vulnerability remediation according to established policies and standards. Proactively and reactively identify and remediate network performance issues and act as escalation point to review and resolve technical issues through completion, including root cause analysis and corrective actions. Provide Tier 3 technical expertise and support and act as escalation point for the IT Service Center and Managed Service Providers to review and resolve technical issues through completion, including root cause analysis and corrective actions. Participate in an on-call rotation to provide operational support as needed, which may include off hours. Adhere to and participate in the current and future IT Service Management processes including, but not limited to incident, problem, and change control procedures. Other projects or duties as assigned.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"VoIP Engineer (Call Manager/Contact Center)","City":"Des Plaines","ExpirationDate":null,"PriorityOrder":0,"Requirements":"5+ years VOIP Engineer experienceExperience in Voice, Cisco Call Manager (configure, install, troubleshoot etc.) version 12.5 (at the core Call Manager since version 10 has been the same so should be relevant; moving to version 15 soon)Knowledge of how calls are made (call agent perspective to the flow through Call manager) E911Voice Gateway experienceContact Center VoIP experience (call in for Call Center)Unity connection (voicemail)Webex experience - setting up Webex devices, Video information familiarity (Webex Control Hub experience)","Skills":"UcaaS to CcaaS- moving on prem to the cloud (if they have migration experience from on call Call manager to Call vendor) - will be useful in the next 6 months Experience setting up agentsCall Manager version 15","Industry":"Network Engineer","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":105.6000,"SalaryLow":70.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

The VOIP Engineers role within IT Service Delivery is to plan, design, build, install, configure, manage, secure, document, and support the systems within Data Center, Distribution Center, Public and... Private Cloud environments, providing resilient, and scalable IT Services to support a fast-growing company. This role will be responsible for developing, documenting, and implementing best practices and standards aimed at optimizing the VOIP infrastructure within the Reyes Holdings Family of Businesses environment. The VOIP Engineer will provide technical expertise, with ability to work on multiple projects and issues simultaneously, focusing on operational excellence and continuous improvement activities for Global IT Operations through ITIL based IT Service Management processes and procedures. The successful candidate must have excellent customer service, written, and verbal communication skills, and must be able to work collaboratively across multiple departments, business partners, and suppliers to meet operational performance and reliability targets. This role is critical in ensuring we collectively achieve our Reyes Holdings IT Purpose: Enabling Business & Employee Success Through IT Services That Anticipate Demand And Simply Work, Anywhere, Anytime.Position Responsibilities may include, but not limited to: Provide end to end ownership and accountability for the service delivery, maintenance, and support of the global VOIP infrastructure of Reyes Holdings, and performance of the managed service provider(s). Design, build, manage, optimize, support, and maintain the Reyes Holdings global enterprise VOIP environment including, but not limited to: CUCM, SIP CUBE,. Based on industry-best standards, develop and maintain technical standards and system configuration documentation, physical and logical diagrams, knowledge base articles, and runbooks for the proper transition of services to external managed service providers. Build, maintain, and audit all related documentation as it relates to policies, standards, processes, procedures, topologies/diagrams, configuration, training, service records, support contacts, disaster recovery, and backup/recovery CUCM, SIP CUBE. Develop and execute automation playbooks to drive Software Defined Networking through scripting (e.g., Python, PowerShell, etc.) and other automation and orchestration tooling such as Cisco DNA Center and Red Hat Ansible Tower and provide knowledge transfer and training to teammates and other functional areas. Responsible for software and hardware upgrades and EOL/EOS refresh as part of life cycle management, including ongoing security patching and vulnerability remediation according to established policies and standards. Proactively and reactively identify and remediate network performance issues and act as escalation point to review and resolve technical issues through completion, including root cause analysis and corrective actions. Provide Tier 3 technical expertise and support and act as escalation point for the IT Service Center and Managed Service Providers to review and resolve technical issues through completion, including root cause analysis and corrective actions. Participate in an on-call rotation to provide operational support as needed, which may include off hours. Adhere to and participate in the current and future IT Service Management processes including, but not limited to incident, problem, and change control procedures. Other projects or duties as assigned.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 14, 2024

Rocklin, CA

|

Accounting / Finance

|

Perm

|

$17 - $26 (hourly estimate)

{"JobID":363411,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-121.279636363636,"Longitude":38.813,"Distance":null},"State":"California","Zip":"95765","ReferenceID":"SMF-712242","PostedDate":"\/Date(1718396207000)\/","Description":"Insight Global client, a Federal Credit Union is seeking to hire 15 contact center representatives to sit in their Rocklin call center. This representative will be responsible for answering inbound calls to resolve client questions and concerns. This person will need to be technically capable as they will be operating on a dual monitor set up and documenting client conversations in a CRM. This representative will demonstrate the ability to upsell services and products while resolving client requests. All candidates must have availability to work 6:00am- 4:00pm AND 9:30am-6:30pm Monday- Friday. Punctual attendance is required. Pay range: $20.80/hr-$22.24/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Contact Center Representative","City":"Rocklin","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Experience in a customer facing role Proven ability to upsell services or products in a working environment","Skills":"Experience in an inbound call center","Industry":"Accounting / Finance","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":25.5180,"SalaryLow":17.0120,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global client, a Federal Credit Union is seeking to hire 15 contact center representatives to sit in their Rocklin call center. This representative will be responsible for answering inbound... calls to resolve client questions and concerns. This person will need to be technically capable as they will be operating on a dual monitor set up and documenting client conversations in a CRM. This representative will demonstrate the ability to upsell services and products while resolving client requests. All candidates must have availability to work 6:00am- 4:00pm AND 9:30am-6:30pm Monday- Friday. Punctual attendance is required. Pay range: $20.80/hr-$22.24/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 14, 2024

Santa Clara, CA

|

Desktop Support

|

Contract-to-perm

|

$26 - $38 (hourly estimate)

{"JobID":363274,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-121.946363636364,"Longitude":37.3417272727273,"Distance":null},"State":"California","Zip":"95050","ReferenceID":"DAL-712017","PostedDate":"\/Date(1718363649000)\/","Description":"The Remote Hands Technician will assist all data center customers by providing \"best in class\" customer and technical support. The Remote Hands Technician will work with and support all customer demands which may include, racking and stacking of equipment, cabling, cross connects, etc. Internally, the Remote Hands Technician may work with the Deployment and Implementation teams, the Global Command Center, Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience. You will be primarily responsible for responding to Customer Requests within the Service Level Agreement time frame. The Remote Hands Technician will also assist other members of the Operations Team ensuring 100% uptime to all customers.High-level job duties: *Running and testing fibers *Rack and Stack *Hard drive installs *Cleaning and sweeping DC *Copper Termination *Must have car and be able to travel between sitesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Data Center Technician","City":"Santa Clara","ExpirationDate":null,"PriorityOrder":0,"Requirements":"1+ years of experience in Telecommunications or Data Center related fieldUnderstanding of telecom structured cabling standardsUnderstanding of network device deploymentAbility to communicate written and verballyProvide rotational on-call coverageUse of industry standard test equipmentTroubleshooting and root cause analysis skills Basic Understanding of Building Management System (BMS) and Branch","Skills":"CompTIA A+ / Net + Certification preferredGeneral knowledge of AC/DC electrical theory","Industry":"Desktop Support","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":38.4000,"SalaryLow":25.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

The Remote Hands Technician will assist all data center customers by providing "best in class" customer and technical support. The Remote Hands Technician will work with and support all customer... demands which may include, racking and stacking of equipment, cabling, cross connects, etc. Internally, the Remote Hands Technician may work with the Deployment and Implementation teams, the Global Command Center, Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience. You will be primarily responsible for responding to Customer Requests within the Service Level Agreement time frame. The Remote Hands Technician will also assist other members of the Operations Team ensuring 100% uptime to all customers.High-level job duties: *Running and testing fibers *Rack and Stack *Hard drive installs *Cleaning and sweeping DC *Copper Termination *Must have car and be able to travel between sitesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 12, 2024

Orlando, FL

|

Training

|

Contract-to-perm

|

$28 - $42 (hourly estimate)

{"JobID":362208,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-81.3519090909091,"Longitude":28.5106363636364,"Distance":null},"State":"Florida","Zip":"32805","ReferenceID":"HFL-710688","PostedDate":"\/Date(1718188885000)\/","Description":"This trainer will be responsible for training all Access Center employees (Referral Coordinators, Schedulers, etc.) with job responsibilities and EMR/system access. They will be a part of a training team, but will have their own class to train over the course of 3 weeks -- and must keeping them engaged in virtual learning. Preferred to have experience virtual training with epic.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Contact Center Trainer","City":"Orlando","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Must Haves: *2+ years in Call Center setting *2+ years in training *1+ year in EMR (Epic preferred) *Associates Degree *Energetic demeanor","Skills":"","Industry":"Training","Country":"US","Division":"IGH","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":42.0000,"SalaryLow":28.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

This trainer will be responsible for training all Access Center employees (Referral Coordinators, Schedulers, etc.) with job responsibilities and EMR/system access. They will be a part of a training... team, but will have their own class to train over the course of 3 weeks -- and must keeping them engaged in virtual learning. Preferred to have experience virtual training with epic.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 18, 2024

Camden, NJ

|

Customer Service

|

Contract-to-perm

|

$14 - $22 (hourly estimate)

{"JobID":363825,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-75.1066818181818,"Longitude":39.9558909090909,"Distance":null},"State":"New Jersey","Zip":"08103","ReferenceID":"HPA-712686","PostedDate":"\/Date(1718723789000)\/","Description":"A large healthcare client located in South NJ is looking to hire a Healthcare Patient Access Representative to their Patient Access Team. This person must be comfortable working in a fast paced/metrics based inbound call center environment. This person will be responsible for taking only inbound calls. Upon starting the role they will start in the intake team transferring patient calls, cancelling appointments, and answering patient questions. Once acclimated into the role this person will have the opportunity to transfer into a scheduling role where daily responsibilities will include but not limited to; scheduling patients appointments, insurance verification/authorizations and updating patient information into EMR (EPIC) all while maintaining a high level of customer satisfaction.SHIFT/HOURS: (no flexibility)Monday-Friday 8am-5pm Position is 5 days a week onsite (NO hybrid or remote work)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Patient Access Representative","City":"Camden","ExpirationDate":null,"PriorityOrder":0,"Requirements":"1+ years of healthcare/medical administration experience Experience scheduling appointments and performing insurance verification Experience working with EMR\u0027s (epic preferred)Proficient within computer literacy/ technologically advancedComfortable working in a fast paced call center environment","Skills":"EpicInbound and/or outbound call center experienceAssociates and/or Bachelors","Industry":"Customer Service","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":21.6000,"SalaryLow":14.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A large healthcare client located in South NJ is looking to hire a Healthcare Patient Access Representative to their Patient Access Team. This person must be comfortable working in a fast... paced/metrics based inbound call center environment. This person will be responsible for taking only inbound calls. Upon starting the role they will start in the intake team transferring patient calls, cancelling appointments, and answering patient questions. Once acclimated into the role this person will have the opportunity to transfer into a scheduling role where daily responsibilities will include but not limited to; scheduling patients appointments, insurance verification/authorizations and updating patient information into EMR (EPIC) all while maintaining a high level of customer satisfaction.SHIFT/HOURS: (no flexibility)Monday-Friday 8am-5pm Position is 5 days a week onsite (NO hybrid or remote work)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 19, 2024

Marietta, GA

|

Telecom / PBX / Cable Technician

|

Contract,Perm Possible

|

$40 - $60 (hourly estimate)

{"JobID":363945,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-84.5368181818182,"Longitude":33.9728181818182,"Distance":null},"State":"Georgia","Zip":"30060","ReferenceID":"HGA-712781","PostedDate":"\/Date(1718777672000)\/","Description":"A client is seeking a Telecom Technician to join their team in Hiram, GA! You will be responsible for the daily operation of primarily all Avaya telephone equipment. This role will also require support of Cisco Unity voicemail, CMS and adjuncts. You will provide technical support and maintenance for new or existing telecommunications services, like cellular device rollouts and provide leadership on projects by working with team members and internal customers. This role will administer and maintain system changes, upgrades and patch management as required for stable and secure platforms. Additionally, the Avaya call center environment is in process of evaluating and moving to a Genesys voice platform as well as migrating Avaya phone systems to the Cisco platform.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Cisco Telecom Engineer","City":"Marietta","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Support and management of the primarily Avaya platforms and adjuncts Monitor, operate, install, and maintain telecommunications solutions and equipment through daily health checks and monitoring. Troubleshooting of hardware, software, or circuit issues to ensure system performance Strong troubleshooting skills and ability to gather call traces and analysis for issue resolution Daily systems review to monitor capacities, alarms and overall health Ticket management -- requests, break fix, enhancements Consult with end users to gather, requirements for requests or projects and determine best solution within platform capabilities Recommend, develop, and implement solutions based on business requirements Provides support to other teams on change tickets Use of Microcall call detail reporting systems for company and assist users with reports and support on investigations as necessary Perform call management functions including re-routing of calls as necessary due to business requirements or emergencies or implementing business continuity Coordinate with telecommunication carriers and service providers to ensure system performance and support, including escalation of trouble tickets. Configure and maintain patch panels, and various analog, digital, and VoIP signaling systems Able to provide after hours and weekend support for planned upgrades / maintenance and emergencies Create, maintain and update accurate technical documentation Participate in on call rotation for support of issues and business continuity support, ticket management, troubleshooting, change management and overall support of the VoIP network.","Skills":"Previous working understanding of Cisco Call Manager and Cisco Unity iPhone Rollout to an Enterprise environment","Industry":"Telecom / PBX / Cable Technician","Country":"US","Division":"IGH","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":60.0000,"SalaryLow":40.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A client is seeking a Telecom Technician to join their team in Hiram, GA! You will be responsible for the daily operation of primarily all Avaya telephone equipment. This role will also require... support of Cisco Unity voicemail, CMS and adjuncts. You will provide technical support and maintenance for new or existing telecommunications services, like cellular device rollouts and provide leadership on projects by working with team members and internal customers. This role will administer and maintain system changes, upgrades and patch management as required for stable and secure platforms. Additionally, the Avaya call center environment is in process of evaluating and moving to a Genesys voice platform as well as migrating Avaya phone systems to the Cisco platform.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

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